Title Page
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Conducted on
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Prepared by
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Franchisee
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Market
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Location
TASK FORCE
CUSTOMERS SERVICE REVIEW
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CAR-X MONTHLY PHONE SHOPs:
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QUARTERLY MYSTERY SHOPs & SCORING
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GOOGLE REVIEWs & STORE RATING :
CAR-X GUEST EXPERIENCE
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IMAGE
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Add media
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GREETING
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PHONE SKILLS
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CONVERSING WITH CUSTOMERS
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VERIFING THE PRIMARY CONCERN
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ASKING FOR E-MAIL
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EMPATHY & UNDERSTANDING
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PRESENTATION OF FSM & MYCARFAX
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TECHNICIAN INTRODUCTION
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FLOOR MATS & SEAT COVERS
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COURTESY INSPECTION PROCESS TO MAP STANDARDS
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IDENTIFY THE PRIMARY CONCERN
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SHOW & TELL
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OFFERING LIFE PLUS
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COMMUNICATION
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ASK/ Mention/ Offer financing options
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SENSE OF URGENCY
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WORK IN PROGRESS
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CORRECT PRIMARY CONCERN
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CLOSING CHECKOUT AND THANK YOU
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DID THE MANAGER ASK FOR A GOOGLE REVIEW
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STAFFING & SCHEDULING FOR SUCCESS
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CARX ACADEMY CAREERPATH
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ASE CERTIFICATION
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CUSTOMER CALL BACKs
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COMMENTS
FRONT OFFICE SIGN AND ACKNOWLEDGE
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CUSTOMER SERVICE
BACK SHOP SIGN AND ACKNOWLEDGE
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TECHNICIAN
TASK FORCE OBJECTIVES
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Identify Opportunities & Strive for Continuous Improvements
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AREA SUPERVISOR
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FRANCHISE OPERATIONS MANAGER
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TECHNICAL FIELD TRAINER