Manager on duty:
Are lot lights and sign all working?
Are the building lights all working?
Is the parking lot clean, no garbage?
Is the Drive thru menu board lit and setup correctly
Order sequence correct, great hospitality
Suggestive selling, offer medium or large size combo
Total given, " pleases and thank you "
Total given at window" please and thank you"
thank you on closing,
Service times: this order under 150 seconds?
Order is accurate, hot, and prepared correct
Sauce and napkins: 1 per item
Doors and windows clean, no finger prints
Dining room lights all work
Menu board working and setup correct
Dining room tables and chairs : clean
Beverage /sauce center: all stocked and clean
Threshold greeting: " Hi, welcome to Arby's "
Service sequence correct: Please and Thank you heard, repeat order, suggestive sell, medium or large size combo offered,
Order sequence correct : beverage, sandwich, fry
Service time under 90 seconds
Lobby table touch noticed
Garages not over flowing
All Employees in proper uniform
All equipment is operational, nothing closed early
Minimum or no par levels
Timers are operating
Sink and mirror clean
Floors, wall, ceiling clean
Toilets , urinal clean
Toilet paper and or paper towel stocked. All toweling in its holder
Garbage not over flowing
Hourly round noticed and full
Beef sheet complete and up to date
All temps up to date
Sales cooking labor up to date
4 hour cleaning initials 2pm and 5pm completed. 9pm in progress or completed.
Personal alarm on all Managers, emergency alarm code known
Safe locked, no day lock