Castle Brand Standard Audit

• Site Name:

  Select Crown & Two Chairmen Crown & Sceptre Green Man Carpenters Arms The Albany The Phoenix Hectors, Edinburgh Curlers, Glasgow Southwark Tavern Sindercombe Social Prince of Wales Feathers Market Tavern Radicals & Victuallers Gipsy Moth The Mitre Castle EC1 Princess of Wales Alwyne Castle Angel EC1 Bull, Islington Crown Tav, Clarkenwell Cuckfield, Wanstead Eagle City Rd Hoxton Island Queen, Islington Hen & Chickens The Railway, Blackheath Royal Standard, Blackheath Bridge House W2 Builders Arms, Kensington Castle, Holland Park Castle Portobello Champion, Bayswater Rd Crown & Anchor NW1 Marquis Cornwallis Prince Albert, Notting Hill Gate Prince Regent W1 Queens Arms SW7 Sun in Splendour Volunteer NW1 Walmer Castle, Notting Hill Windsor Castle, Kensington Adelphi, Leeds Brandling Arms Bungalows & Bears, Sheffield Fighting Cocks Forth Hotel, Newcastle Junction Harborne Lescar, Sheffield Nation of Shopkeepers, Leeds One Trick Pony Club Plough on The Moor Shipping Forecast, Liverpool Spanky Van Dykes, Nottingham Stokers Arms Woodstock Didsbury Abbot Cook Reading Cape of Good Hope Clifton, Bristol Dewdrop, Oxford Drapers Arms, Ealing Flyer, Bristol Harry Cook Freehouse Jericho, Oxford Mall Clifton Bristol North Star, Ealing Oxford Social Club Royal Oak Woodstock Road Start the Bus, Bristol White Horse, Leamington Spa Angel London N6 Dignity, Finchley Edinboro' Castle, Camden Engineer London NW1 Garden Gate, Hampstead King Harry, St Albans Kings Head, Crouch End Lyttellton Arms Maid of Muswell N10 Old White Lion, Finchley Ranelagh Bowes Park Salisbury Arms, Winchmore Hill Spaniards Hampstead Starting Gate Washington, Hampstad Botanist on the Green Crown & Anchor, Chiswick Devonshire Arms Drayton Arms SW5 Drummond Guilford Jolly Gardeners, Putney Lamb Brewery, Chiswick Marquis of Granby, Epsom Rose & Thistle, Frimley Green Royal George, Charing Cross Road Sun Inn, Barnes The Bolton, Kensington Trafalgar, Chelsea White Horse Hotel, Haslemere White Horse London, SW6 Calf, Clapham Commercial Hotel, Herne Hill Falcon, Clapham North SW4 Goat, Clapham Hawkins Forge, Battersea Hope, Upper Tooting Park View, Brighton Phoenix Windsor Walk Denmark Hill Plough, Dulwich Railway Tavern Sw4 Sixty Million Postcards, Bournemouth Stane Street Syndicate Sun Old Town, Clapham White Hart, Crystal Palace White Hart, Lambeth De Hems, London

  • Crown & Two Chairmen
  • Crown & Sceptre
  • Green Man
  • Carpenters Arms
  • The Albany
  • The Phoenix
  • Hectors, Edinburgh
  • Curlers, Glasgow
  • Southwark Tavern
  • Sindercombe Social
  • Prince of Wales Feathers
  • Market Tavern
  • Radicals & Victuallers
  • Gipsy Moth
  • The Mitre
  • Castle EC1
  • Princess of Wales
  • Alwyne Castle
  • Angel EC1
  • Bull, Islington
  • Crown Tav, Clarkenwell
  • Cuckfield, Wanstead
  • Eagle City Rd Hoxton
  • Island Queen, Islington
  • Hen & Chickens
  • The Railway, Blackheath
  • Royal Standard, Blackheath
  • Bridge House W2
  • Builders Arms, Kensington
  • Castle, Holland Park
  • Castle Portobello
  • Champion, Bayswater Rd
  • Crown & Anchor NW1
  • Marquis Cornwallis
  • Prince Albert, Notting Hill Gate
  • Prince Regent W1
  • Queens Arms SW7
  • Sun in Splendour
  • Volunteer NW1
  • Walmer Castle, Notting Hill
  • Windsor Castle, Kensington
  • Adelphi, Leeds
  • Brandling Arms
  • Bungalows & Bears, Sheffield
  • Fighting Cocks
  • Forth Hotel, Newcastle
  • Junction Harborne
  • Lescar, Sheffield
  • Nation of Shopkeepers, Leeds
  • One Trick Pony Club
  • Plough on The Moor
  • Shipping Forecast, Liverpool
  • Spanky Van Dykes, Nottingham
  • Stokers Arms
  • Woodstock Didsbury
  • Abbot Cook Reading
  • Cape of Good Hope
  • Clifton, Bristol
  • Dewdrop, Oxford
  • Drapers Arms, Ealing
  • Flyer, Bristol
  • Harry Cook Freehouse
  • Jericho, Oxford
  • Mall Clifton Bristol
  • North Star, Ealing
  • Oxford Social Club
  • Royal Oak Woodstock Road
  • Start the Bus, Bristol
  • White Horse, Leamington Spa
  • Angel London N6
  • Dignity, Finchley
  • Edinboro' Castle, Camden
  • Engineer London NW1
  • Garden Gate, Hampstead
  • King Harry, St Albans
  • Kings Head, Crouch End
  • Lyttellton Arms
  • Maid of Muswell N10
  • Old White Lion, Finchley
  • Ranelagh Bowes Park
  • Salisbury Arms, Winchmore Hill
  • Spaniards Hampstead
  • Starting Gate
  • Washington, Hampstad
  • Botanist on the Green
  • Crown & Anchor, Chiswick
  • Devonshire Arms
  • Drayton Arms SW5
  • Drummond Guilford
  • Jolly Gardeners, Putney
  • Lamb Brewery, Chiswick
  • Marquis of Granby, Epsom
  • Rose & Thistle, Frimley Green
  • Royal George, Charing Cross Road
  • Sun Inn, Barnes
  • The Bolton, Kensington
  • Trafalgar, Chelsea
  • White Horse Hotel, Haslemere
  • White Horse London, SW6
  • Calf, Clapham
  • Commercial Hotel, Herne Hill
  • Falcon, Clapham North SW4
  • Goat, Clapham
  • Hawkins Forge, Battersea
  • Hope, Upper Tooting
  • Park View, Brighton
  • Phoenix Windsor Walk Denmark Hill
  • Plough, Dulwich
  • Railway Tavern Sw4
  • Sixty Million Postcards, Bournemouth
  • Stane Street Syndicate
  • Sun Old Town, Clapham
  • White Hart, Crystal Palace
  • White Hart, Lambeth
  • De Hems, London

• Please enter Site Name & Bun, if not above:

• RBM:

  Select Nick O'Donnell Richard Holden Sarah Perkins Greg Stern Sharon Ward Suz Grantham Menesh Modhwadia Andy Simmons

  • Nick O'Donnell
  • Richard Holden
  • Sarah Perkins
  • Greg Stern
  • Sharon Ward
  • Suz Grantham
  • Menesh Modhwadia
  • Andy Simmons

• Operations Manager:

  Alex Shepherd

  Alex Dawson

• Manager Name / Person Seen:

• Audit Carried out By:

• Period:

  Select Period 1 Period 2 Period 3 Period 4 Period 5 Period 6 Period 7 Period 8 Period 9 Period 10 Period 11 Period 12 Period 13

  • Period 1
  • Period 2
  • Period 3
  • Period 4
  • Period 5
  • Period 6
  • Period 7
  • Period 8
  • Period 9
  • Period 10
  • Period 11
  • Period 12
  • Period 13

• Conducted on:

  Date

• Document No.

The Castle Ultimate Audit

• Welcome to The Castle Ultimate Audit, paper-free!
  
  Simply select Yes or No to each of the questions and if you wish to, hit the question and you'll have the opportunity to leave a detailed comment or take a picture.
  
  Once you're finished, mark the audit as complete and give it an over all rating.
  Select "Preview & Export" and sent the audit directly to your RBM, Ultimate Audit Champion & The Site.
  
  If you have any technical difficulties please direct them to Ewan.
  
  Happy Auditing!

1. Great First Impressions

• Is the paintwork, windows and brass clean and free from dirt?

  Yes

  No

  N/A

• Is the perimeter of the business clear of stains, rubbish, cigarette butts and empty glassware?

  Yes

  No

  N/A

• Are menus correct and in good condition?

  Yes

  No

  N/A

• Are all exterior lights clean and working?

  Yes

  No

  N/A

• Is 'A' board visible and content appropriate, written in white chalk, in good condition and clean?

  Yes

  No

  N/A

• Are legal notices in a nice frame and professionally displayed?

  Yes

  No

  N/A

• Are ashtrays present, appropriate and clean?

  Yes

  No

  N/A

• Are windows and window ledges clean and smudge free?

  Yes

  No

  N/A

• Are the outside plants and planters in good repair and clean?

  Yes

  No

  N/A

• Does the front door close without 'creaking or slamming'?

  Yes

  No

  N/A

• Are the awnings clean and in working order?

  Yes

  No

  N/A

• Are menu holders / stands clean and in good repair?

  Yes

  No

  N/A

• Is the lobby matting clean and in good repair?

  Yes

  No

  N/A

• Is the lobby lighting clean and in working order?

  Yes

  No

  N/A

• Is the door heater in working order and clean?

  Yes

  No

  N/A

2. Gorgeous Gardens

• Is the outside furniture in good repair and clean?

  Yes

  No

  N/A

• Are the outside planters and plants in good repair and clean?

  Yes

  No

  N/A

• Is the outside decking / flooring in good repair and clean?

  Yes

  No

  N/A

• Are the heaters clean and in working order?

  Yes

  No

  N/A

• In appropriate weather conditions, are the tables set up with menus?

  Yes

  No

  N/A

• Are the parasols / awnings clean and in working order?

  Yes

  No

  N/A

• Are rope stanchions & banners clean, in good repair, correctly placed?

  Yes

  No

  N/A

• Is the bin area clean and tidy?

  Yes

  No

  N/A

• Are there ash bins and are they clean?

  Yes

  No

  N/A

3. Atmosphere

• Is all lighting clean and at correct levels for the time of day and working?

  Yes

  No

  N/A

• Are the speakers working, clean and at the appropriate level for the time of day?

  Yes

  No

  N/A

• Is the bar odour free?

  Yes

  No

  N/A

• Is the bar area free from flies?

  Yes

  No

  N/A

• Are all ventilation vents clean, dust free? Check that the temperature is appropriate.

  Yes

  No

  N/A

• Is the pub using C-Burn system for music, and is the profile appropriate?

  Yes

  No

  N/A

• Is the fire alight, or dressed if summer?

  Yes

  No

  N/A

4. Retail is Detail

• Is there any dust, high or low?

  Yes

  No

  N/A

• Is there any clutter in the guest area that should not be there?

  Yes

  No

  N/A

• Are the floors clean inc. all corner detail and skirting, polished and in good repair?

  Yes

  No

  N/A

• Are live plants & flowers of good quality, vases/pots clean, and plants not dusty?

  Yes

  No

  N/A

• Is the paintwork/walls clean and free from debris/stains?

  Yes

  No

  N/A

• Are the wall mounted menu holders clean & stocked?

  Yes

  No

  N/A

• Is the waiter station & expedite area clean and fully stocked?

  Yes

  No

  N/A

• Mobile till points - no trailing wires, area clutter free?

  Yes

  No

  N/A

• Are all picture frames, TVs and 'bric-a-brac' clean and dust free?

  Yes

  No

  N/A

• Are all mirrors & glass in good repair and clean?

  Yes

  No

  N/A

• Is coffee machine fully stocked / clean / working order inc. steam wands?

  Yes

  No

  N/A

• Do internal doors close without 'creaking or slamming'?

  Yes

  No

  N/A

• Are milk steaming jugs available and clean?

  Yes

  No

  N/A

• Are all crockery / cutlery clean, available and matching (cups, saucers, milk jugs)?

  Yes

  No

  N/A

• Are tea pots available and clean?

  Yes

  No

  N/A

• Are all wires for TVs or speakers tidy and not hanging down?

  Yes

  No

  N/A

• Are window sills / drink shelves clean and stain free?

  Yes

  No

  N/A

• Is there the correct amount of furniture, and is it in good repair, free from chewing gum and clean (including legs)?

  Yes

  No

  N/A

• Is all furniture, shelves and bars free from, chewing gum?

  Yes

  No

  N/A

5. Merchandising

• Are all chalk boards in real, white chalk and appropriate to merchandising policy?

  Yes

  No

  N/A

• Is there at least one drink board, one food board and one personality board?

  Yes

  No

  N/A

• Are all menus clean and unsoiled?

  Yes

  No

  N/A

• Are team members carrying Guest Voice cards?

  Yes

  No

  N/A

• Are channels of feedback obvious to guests?

  Yes

  No

  N/A

• Are drinks lists clean and up to date?

  Yes

  No

  N/A

• Is there an up to date, clean price list on the bar displaying both 125ml wine and half pint measures and prices?

  Yes

  No

  N/A

6. Pub Personality

• Are the team enjoying their shift & interacting positively with the guests?

  Yes

  No

  N/A

• Are tables not laid up with cutlery, but dressed with menus, flowers/candles & drinks list?

  Yes

  No

  N/A

• Are the team appropriately dressed & wearing clean and appropriate footwear?

  Yes

  No

  N/A

• Does the pub affiliated to the local community (local artwork/charity/community board)?

  Yes

  No

  N/A

7.Brilliant Bar

• Are all beer fixtures clean / badged / working order / no glasses on OOS items?

  Yes

  No

  N/A

• Are cask ale handles polished, badged and products compliant with policy?

  Yes

  No

  N/A

• Is the back bar display fresh, clean interesting and relevant?

  Yes

  No

  N/A

• Is there a fresh, interesting & British flower display on the bar top/ back bar?

  Yes

  No

  N/A

• Are all fridges fully stocked (labels facing forward), clean and lit?

  Yes

  No

  N/A

• Is the correct stocking policy in place?

  Yes

  No

  N/A

• Is the bar top and front clean, dry and clutter free?

  Yes

  No

  N/A

• Sufficient stock of clean and renovated glassware?

  Yes

  No

  N/A

• Is the back bar clutter free / clean?

  Yes

  No

  N/A

• Are snack jars clean, stocked and well presented?

  Yes

  No

  N/A

• Are all garnishes available, fresh?

  Yes

  No

  N/A

• Is all glass storage clean and sticky free?

  Yes

  No

  N/A

• Is all bar flooring clean and sticky free?

  Yes

  No

  N/A

• Are all tills and EFT machines (inc. roaming) clean and sticky free and in working order?

  Yes

  No

  N/A

• Are all post mix guns clean? Including hoses? and working?

  Yes

  No

  N/A

• Are sinks clean and taps working?

  Yes

  No

  N/A

• Is the back bar display fully stocked?

  Yes

  No

  N/A

• Is the back bar lighting in working order?

  Yes

  No

  N/A

• Do all fridges seal correctly, with seals intact & correct temperature?

  Yes

  No

  N/A

• Is the cigarette machine clean, locked, stocked, in working order and signage present?

  Yes

  No

  N/A

• Is the glass washer clean, odour free and working (check doors, jets, seals, filters and detergent)?

  Yes

  No

  N/A

• Is the glass wash area clean / free from odour / free from clutter?

  Yes

  No

  N/A

• Are all walls in the glass wash area clean and stain free?

  Yes

  No

  N/A

• Is there a glass bin for broken glass?

  Yes

  No

  N/A

• Is there a hazard sign available and clean?

  Yes

  No

  N/A

1. Terrific Toilets

• Do the toilets smell fresh?

  Yes

  No

  N/A

• Do the ladies toilets have an appropriate flower display?

  Yes

  No

  N/A

• Are the toilets clean, tidy and clutter free?

  Yes

  No

  N/A

• Are the sinks, urinals and toilet bowls clean, in good repair and working properly?

  Yes

  No

  N/A

• Do all toilets have seats which are fixed correctly?

  Yes

  No

  N/A

• Is there hot running water available at all hand wash basins to an acceptable temp I.e. Not scalding hot & taps working properly?

  Yes

  No

  N/A

• Are all toilet roll holders / soap dispensers clean / stocked / in working order?

  Yes

  No

  N/A

• Are the dryers clean and in working order?

  Yes

  No

  N/A

• Are the toilet cubicle locks in working order and coat hooks present?

  Yes

  No

  N/A

• Is the bin appropriate, clean and in good repair?

  Yes

  No

  N/A

• Is temperature in toilets appropriate for business?

  Yes

  No

  N/A

• Are there signs on toilet doors? (Male/Female/Disabled etc.)

  Yes

  No

  N/A

• Is there a toilet check sheet in use?

  Yes

  No

  N/A

• Are the walls, ceilings, mirrors & vents clean and in good repair, free from stickers and graffiti?

  Yes

  No

  N/A

• Are the toilet lights working and clean?

  Yes

  No

  N/A

• Are disabled toilets clean / ready to use / alarm working?

  Yes

  No

  N/A

2. Cellar

• Are the floors, walls, doors and drains clear, clean and free from odour?

  Yes

  No

  N/A

• Check all cellar equipment is clean and in good working order - pythons, lines, auto tilts, extraction rods, cask winch

  Yes

  No

  N/A

• Check APC unit water levels, vent free from dust

  Yes

  No

  N/A

• Check cellar cooling water levels, vents free from dust

  Yes

  No

  N/A

• Check cellar fans, remove cage & clean, removing all dust

  Yes

  No

  N/A

• PPE is stored correctly and fit for use (rubber gauntlets, rubber apron, goggles)

  Yes

  No

  N/A

• Line cleaning bottle clean and in tact, food safe hose attached - NOT GARDEN HOSE

  Yes

  No

  N/A

• Line cleaning solution stored safely with lid on - opened bottles to be stored in cellar

  Yes

  No

  N/A

• Check for sufficient:

• Bottle brushes

• Blue roll

• Hard spiles

• Soft spiles

• Taps

• Corks

• Hop filters

• Thermometer

• Measuring container specifically for line cleaning use

• Sweeping brush

• Deck scrub

• Sanitiser

• Bucket

Health & Safety

• No kegs triple stacked (11g below may be double stacked) - 30L may be triple stacked (if inter-locking)

  Yes

  No

  N/A

• Check dates on casks and rotate

  Yes

  No

  N/A

• Check dates on keg and rotate accordingly

  Yes

  No

  N/A

• No cases stacked over 5 high?

  Yes

  No

  N/A

• Full gas canisters are upright and chained to the wall?

  Yes

  No

  N/A

• Empty gas canisters are laid flat and chocked safely?

  Yes

  No

  N/A

• Check co2 detector is working correctly (if applicable)

  Yes

  No

  N/A

• Check for evidence of pest activity (if any, inform Duty Manager immediately to update MITIE)

  Yes

  No

  N/A

• No food stored in cellar?

  Yes

  No

  N/A

• Are all lights working?

  Yes

  No

  N/A

• Are there hand washing facilities? Are they clean?

  Yes

  No

  N/A

• Is the cellar card available and in use?

  Yes

  No

  N/A

• Is the cellar drop clear and free from obstruction?

  Yes

  No

  N/A

• Do the cellar flaps lock from the inside? Are they secure?

  Yes

  No

  N/A

• Any combustible materials stored incorrectly? (I.e blue roll / boxes etc. next to electrical equipment)

  Yes

  No

  N/A

• Is the spirit store secure, clean and orderly with no uncovered or contaminated bottles?

  Yes

  No

  N/A

• Is the ice machine clean and working? (Check inside hopper and top)

  Yes

  No

  N/A

• Is there an ice machine cleaning schedule available and in use?

  Yes

  No

  N/A

• Is the ice scoop clean? (And stored hygienically)

  Yes

  No

  N/A

3. Administration

• Is an effective and current shift planner in place?

  Yes

  No

  N/A

• Are brand standard audits being carried out, at least once a week?

  Yes

  No

  N/A

• Are toilet check sheets in use & available for inspection (check last four weeks)?

  Yes

  No

  N/A

• Is the office clean, tidy and looks orderly?

  Yes

  No

  N/A

• Is the Evac Bag available and stocked?

  Yes

  No

  N/A

• Are there stocked and available first aid kits?

  Yes

  No

  N/A

• Are all backstage lights clean and working?

  Yes

  No

  N/A

4. Team Areas

• Are all team areas clean and in good repair?

  Yes

  No

  N/A

• Are team toilets clean / in good repair / fully stocked?

  Yes

  No

  N/A

• Are there sufficient team lockers / pegs?

  Yes

  No

  N/A

5. Team Notice Boards

• Does the team notice board have engaging, relevant and current information displayed?

  Yes

  No

  N/A

• Are the current incentives on display in the team room / notice board including the latest newsletter?

  Yes

  No

  N/A

• Is there an updated Guest Feedback board?

  Yes

  No

  N/A

Sign Off

• Duty Manager Signature

  Sign

• Auditor Signature

  Sign

• Overall Rating:

  Green

  Amber

  Red

• Please enter any additional comments or observations here.