CAVA/SPC Hostess

SERVICE STANDARDS

• -Was the hostess area clean, neat, and tidy? <br>- Did the Ambassador utilize the 15/5 rule as the guest approached? <br>-

  Yes

  No

  N/A

• Did the Ambassador smile and offer a warm and friendly greeting (How many? is not an acceptable greeting)?

  Yes

  No

  N/A

• Yes

  No

  N/A

• Did the Ambassador accompany the guest to a clean table and provide a clean menu?

  Yes

  No

  N/A

• Did the hostess engage with guest and inquire guest name at arrival to pass on to server.

  Yes

  No

  N/A

• ADDITIONAL COMMENTS:

• AMBASSADOR NAME:

• AMBASSADOR'S DEPARTMENT:

• AUDITOR'S NAME: