Audit
Was this a Full/Partial Observation?
- Partial Observation
- Full Observation
What type of observation?
- New Customer
- @Work
- Upgrade
- ALL
- Bill Payment
- Prepaid Refill
- Accessory Sale
- Phone Issue
- Billing Issue
Did the RSA ask about @Work?
Did the RSA conduct an account audit?
Did the RSA discuss or demo a MI product?
Did the RSA demo a accessory solution?
Did the RSA offer PHP/JUMP?
Was a prepaid or SCNC solution offered?
What Un-Carrier Experience behavior did the RSA demonstrate well?
- Make It Personal
- Explorer and Discover
- Problem Solved
- Guide the Purchase
- Stay Connected
- N/A
Coaching Notes (Wins):
What Un-Carrier Experience behavior did the RSA not display?
- Make It Personal
- Explorer and Discover
- Problem Solved
- Guide the Purchase
- Stay Connected
- N/A
Coaching Notes (Opportunities):
Leader Signiture
RSA Signature
