Centre visit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Front of centre and car park

• Is the car park clean and tidy

  Good

  improvement needed

  Urgent action

• Is the centre entrance seasonally relevant and inspiring?

  Good

  improvement needed

  Urgent action

Horti

• Are the offers set up as per PP

  Good

  improvement needed

  Urgent action

• Is trading discount and wastage being controlled in line with current guidelines?

  YES

  NO

• Rate plant quality in the department

  Good

  improvement needed

  Urgent action

• Is the department holding the right volume of stock for the season and time of year ?

  Good

  improvement needed

  Urgent action

• Was there a WOW factor in any displays ?

  Great displays throughout

  Some good inspiration

  department set up to basic standards

• Is the department clean tidy and presentable

  Good

  improvement needed

  Urgent action

• We're there any chalkboards with information ?

  Yes

  No

• Are colleagues visible and observing the service window ?

  YES

  NO

Shop

• Are products clearly priced throughout .

  Good

  improvement needed

  Urgent action

• Are departments correctly set up to module ?

  YES

  NO

• Are staff visible and available to customers in the department ?

  YES

  NO

• Is the current PP adhered to ?

  Good

  improvement needed

  Urgent action

• Is the department clean tidy and presentable ?

  Good

  improvement needed

  Urgent action

• Least proud of

  Media

• Most proud of

  Media

• What I didn't like

• What liked

People

• Colleagues on long term sick, progress and actions

  Yes

  No

  N/A

• Discuss any colleagues that have been awarded JOY cards, Stars of the week etc.

  Yes

  No

  N/A

• Are colleagues well presented with names badges?

  Good

  improvement needed

  Urgent action

• What vacancies are being recruited for ?

• Discuss action plan for colleague engagement and progress made

Operations

• Back of house Standards

  Good

  improvement needed

  Urgent action

• Invoices and outstanding purchase order under control

  Good

  improvement needed

  Urgent action

• Yes

  No

  N/A

• Review current SLIP - Are actions up to date, relevant and team engaged

  Fully up to date team aware of actions

  Some compliance

  not a working document or no SLIP

Food and Beverage

• Review latest Due Diligence for compliance and next steps

  Good

  improvement needed

  Urgent action

• Review BOH standards and levels of cleaning ?

  Media

• Is all equipment working or identified on Pro Nett

  YES

  NO

• Are colleagues well presented with the correct uniform and a name badge ?

  Good

  improvement needed

  Urgent action