CEV customer POV

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

First impressions

• Was the entrance / car park free of litter ?

  Yes

  No

  N/A

• Is the food display case clean and full ?

  Yes

  No

  N/A

• Were you greeted straight away ?<br>

  Yes

  No

  N/A

• We're the display jars in front of the till full ?

  Yes

  No

  N/A

Service

• Was the person on the till friendly ?

  Yes

  No

  N/A

• Was their uniform clean / did they have a name badge on ?

  Yes

  No

  N/A

• We're you offered origin espresso ?

  Yes

  No

  N/A

• We're you offered a venti drink ?

  Yes

  No

  N/A

• As your name taken ?

  Yes

  No

  N/A

• We're you given a napkin / cutlery with your food ?

  Yes

  No

  N/A

Bar service

• Was the person making the drinks friendly ?

  Yes

  No

  N/A

• Was your name called for you to collect your drink ?

  Yes

  No

  N/A

• Did the person making your drink say thank you ?

  Yes

  No

  N/A

Cafe environment

• Was the condiment stand clean ?

  Yes

  No

  N/A

• Was the cafe clean ?

  Yes

  No

  N/A

• Was the music at a comfortable volume ?

  Yes

  No

  N/A

• Was the wi fi working ?

  Yes

  No

  N/A

• We're all the lights in the store working ?

  Yes

  No

  N/A

• We're the toilets clean ?

  Yes

  No

  N/A

General observations

• Any member of staff stand out during your visit ?

  Yes

  No

  N/A

• Any general observations from your visit today ?

  Yes

  No

  N/A