CGM Visit Chris Hayford

First impressions- On approaching the store is the chalk board displaying the correct message as per VM guide/office?

First impressions- Is the concierge correctly manned?-less than 3 staff n/a

First impressions-Are all staff members wearing correct uniform and equipped with name badge?

EE WAY EXECUTION: Welcome me<br>

EE WAY EXECUTION: Understand my needs<br>

Observations- Is there evidence of MID POINTS HAPPENING?<br>

EE WAY EXECUTION: Show me, tell me, let me try<br>

EE WAY EXECUTION: Help me decide<br>

EE Way Execution: Set me up Brilliantly

EE WAY Execution: be there when I need you

Observations- Is there a Daily tracker in place<br>

Observations- Is there evidence of a briefing happening? <br>Business board

Observations- Is there evidence of a briefing happening? Check 2<br>Are Briefings being documented

Observations- Is the appointment diary in use?

Observations- Is there coaching support for zero sellers? (Weekly plans)

Observations- Front of house maintained to a high standards?

Observations- Is back of house maintained to a high standard?<br>Is there a cleaning Roster?

Observations- Is shop floor POS correct?

Observations- Are value results displayed and broken down?

Observations- Are performance boards up to date and completed fully? (Value %)<br>

Observations- Is store mystery shop displayed and questions broken down?

Are there surplus customer advisor badges in store (minimum2)

Observations- Is the Nps board completed fully and up to date?

Knowledge check- Is NPS fully understood, how it is calculated<br>Check two members of staff

Observations- Are customer sheets being used in store?

Knowledge check- Do advisors know how to unlock and accelerate commission?<br>100%-100%-100%-80%=<br><br>Nps accelerators-<br>