Check list202310

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Yes

  No

  N/A

MOD Check List

• MANAGER ON DUTY CHECK LIST 酒店值班经理 酒店运营检查表

  Yes

  No

  N/A

• Name:

• Title:

• Time Started:

  Date

• Time Comlpeted:

  Date

Occupancy %:

• Date:

  Date

• Have you encountered any important events, major complaints or events during your MOD shifts? 值班期间是否遇到任何重大事件、重要投诉或是重大活动。

  Yes

  No

  N/A

• Is there any issue that needs to be followed up from your MOD shift ? 值班期间否有任何事件需要继续跟进？

  Yes

  No

  N/A

• Please comment on the general apperance of the team members and their grooming standards. 请对员工的仪容仪表给予评价：

GUEST 客人

As Manager on Duty you are required to speak with 3 guests, find out their thoughts about the hotel and ensure that they are not having any problems if they are, you need to fix their problems. 值班经理必须与三位客人沟通，了解他们对酒店的评价并确认他们没有任何问题，如果他们遇到任何问题，值班经理必须帮助他们解决问题。

Reception counter clean and well presented

• Action措施

  Yes

  No

  N/A

OUTSIDE OF HOTEL: 酒店外围

• Building signage working properly 酒店标识正常工作

  Yes

  No

  N/A

• Driveway clean, well presented and safe 车道干净、安全

  Yes

  No

  N/A

• All lights working, on/off correct timing/weather condition 所有灯光正常工作/准时开关/考虑天气情况

  Yes

  No

  N/A

• Flags hoisted, clean and tidy 酒店旗帜升起，干净并且整齐

  Yes

  No

  N/A

• Manned by doormen at all times 有无门童当值（落客平台）

  Yes

  No

  N/A

• Glass doors are spotless 玻璃门是否干净

  Yes

  No

  N/A

• All ashtrays are clean 立式烟缸干净整洁

  Yes

  No

  N/A

• There are no unattended packages or luggages at the drive way.车道上没有无人看管的包裹或行李

  Yes

  No

  N/A

LOBBY: 大堂

• Sofa and table are empty and clean 沙发和桌子无杂物且干净整洁

  Yes

  No

  N/A

• Flower arrangements are presentable and replenished(if have) 鲜花布置美观且充足

  Yes

  No

  N/A

• Lights function properly 灯源运作正常

  Yes

  No

  N/A

• Lobby temperature comfortable 大堂温度适中

  Yes

  No

  N/A

• Plants and flowers leaves are dust free, without dead leaves 植物和鲜花无尘土，无枯叶

  Yes

  No

  N/A

• Floors dry and spotless 地板保持干燥且无污渍

  Yes

  No

  N/A

• AC lattice column, ventilation is dust free & comfortable temperature 空调格栏和通风设备无尘且温度适宜

  Yes

  No

  N/A

FRONT OFFICE AREAS: 前厅区域

• Reception counter clean and well presented 接待柜台干净整齐

  Yes

  No

  N/A

• Concierge area clean and orderly 礼宾部区域干净有序

  Yes

  No

  N/A

• All luggage trolleys polished 所有行李车光亮

  Yes

  No

  N/A

• All ambassadors wearing name tags 所有员工佩戴名牌

  Yes

  No

  N/A

• All required ambassadors present 各岗位有员工当班

  Yes

  No

  N/A

• All lights working 所有灯源正常工作

  Yes

  No

  N/A

• Music on and at the correct volume level 有背景音乐并且音量适中

  Yes

  No

  N/A

LOBBY LOUNGE:大堂酒吧

• No. of Reservation:‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗

  Yes

  No

  N/A

• Music on and at the correct volume level 有背景音乐并且音量适中

  Yes

  No

  N/A

• AC lattice column, ventilation is dust free & comfortable temperature 空调格栏和通风设备无尘且温度适宜

  Yes

  No

  N/A

• Back area is clean and tidy 后区干净整洁

  Yes

  No

  N/A

• All promotion materials/magazine well displayed 所有促销资料/杂志摆放整齐

  Yes

  No

  N/A

• Uniform of F&B ambassadorss in good condition & well groomed 餐饮部员工制服整齐，符合仪容仪表标准

  Yes

  No

  N/A

• Temperature is comfortable 餐厅温度适中

  Yes

  No

  N/A

• State the name of the manager present on the floor at the time of visit. 注明当时的值班经理姓名，并签字 Signature

  Sign

KITCHEN CRAFT: 厨艺

• No. of Reservation:‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗

  Yes

  No

  N/A

• Music on and at the correct volume level 有背景音乐并且音量适中

  Yes

  No

  N/A

• AC lattice column, ventilation is dust free & comfortable temperature空调格栏和通风设备无尘且温度适宜

  Yes

  No

  N/A

• Back area is clean and tidy 后区干净整洁

  Yes

  No

  N/A

• All promotion materials/magazine/newspaper well displayed 所有促销资料/杂志/报纸摆放整齐

  Yes

  No

  N/A

• Uniform of F&B ambassadorss in good condition & well groomed 餐饮部员工制服整齐，符合仪容仪表标准

  Yes

  No

  N/A

• Temperature is comfortable 餐厅温度适中

  Yes

  No

  N/A

• State the name of the manager present on the floor at the time of visit. 注明当时的值班经理姓名，并签字Signature

  Sign

QINGYA: 青雅

• No. of Reservation:‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗

  Yes

  No

  N/A

• Music on and at the correct volume level 有背景音乐并且音量适中

  Yes

  No

  N/A

• AC lattice column, ventilation is dust free & comfortable temperature空调格栏和通风设备无尘且温度适宜

  Yes

  No

  N/A

• Back area is clean and tidy后区干净整洁

  Yes

  No

  N/A

• All promotion materials/magazine well displayed 所有促销资料/杂志摆放整齐

  Yes

  No

  N/A

• Uniform of F&B ambassadorss in good condition & well groomed餐饮部员工制服整齐，符合仪容仪表标准

  Yes

  No

  N/A

• Temperature is comfortable 餐厅温度适中

  Yes

  No

  N/A

• State the name of the manager present on the floor at the time of visit. 注明当时的值班经理姓名，并签字Signature

  Sign

VEGETARIAN RESTAURANT: 凝岚

• No. of Reservation:‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗

  Yes

  No

  N/A

• Music on and at the correct volume level有背景音乐并且音量适中

  Yes

  No

  N/A

• AC lattice column, ventilation is dust free & comfortable temperature空调格栏和通风设备无尘且温度适宜

  Yes

  No

  N/A

• Back area is clean and tidy后区干净整洁

  Yes

  No

  N/A

• All promotion materials/magazine well displayed 所有促销资料/杂志摆放整齐

  Yes

  No

  N/A

• Uniform of F&B ambassadorss in good condition & well groomed

  Yes

  No

  N/A

• Temperature is comfortable餐厅温度适中

  Yes

  No

  N/A

• State the name of the manager present on the floor at the time of visit. 注明当时的值班经理姓名，并签字Signature

  Sign

TOILETS (LOBBY): 卫生间 (大堂)

• Mirrors are dust free, vases with fresh flowers or plant 镜子无灰尘，花瓶里插上鲜花和植物

  Yes

  No

  N/A

• Soap dispensers refilled, towel and tissues are in sufficient quantity洗手液瓶装满，毛巾和纸巾准备充足

  Yes

  No

  N/A

• Marble walls are cleaned and dust free大理石墙面干净无尘

  Yes

  No

  N/A

• Toilet bowl flushing system is working抽水马桶抽水系统工作正常

  Yes

  No

  N/A

• Check accessible toilet panic button. Washbasin are cleaned检查大堂残疾人洗手间紧急按钮功能、洗脸池干净

  Yes

  No

  N/A

• Lights function properly照明正常

  Yes

  No

  N/A

• Free of unpleasant odours无异味

  Yes

  No

  N/A

RECEPTION COUNTER: 服务台

• Counter marble top is neat and clean大理石柜台干净整洁

  Yes

  No

  N/A

• Signage board are polished标识牌光洁无尘

  Yes

  No

  N/A

• Brochure rack is dust free, with enough stock of brochures and tariffs宣传品架无尘土，宣传册和价目表准备足够

  Yes

  No

  N/A

• Flower arrangements are presentable and replenished(if have)鲜花布置美观且充足（如果有）

  Yes

  No

  N/A

PUBLIC TELEPHONE & SAFE BOX AREA: 公共电话&保险箱区域

• Telephone sets are wiped and free from smell电话机擦拭干净且无异味

  Yes

  No

  N/A

• Note paper is placed next to the phone便条纸摆放在电话旁边

• Introdution is placed beside house phone使用说明摆放在内部电话旁

  Yes

  No

  N/A

• The safebox area is clean保险箱区域干净整洁

  Yes

  No

  N/A

ELEVATOR LANDING HALL & MICE LIFT: 电梯

• Call button plates are free from fingerprints and function well电梯按钮无指纹且运作正常

  Yes

  No

  N/A

• Lift floor is clean and free of debris电梯干净整洁，无垃圾

  Yes

  No

  N/A

RECREATION: 康乐部

• Reception desk tidy and manned接待台干净整洁且有人接待

  Yes

  No

  N/A

• Treatment rooms are clean, smell good, the bathing area is spotless水疗室干净整洁，无异味，洗浴区无污渍

  Yes

  No

  N/A

• Sun beds arranged in a good position at pool area 泳池区域和日光浴床位布置妥当

• Pool guard on duty 泳池救生员在值中

  Yes

  No

  N/A

• Music and TV are on音乐和电视在播放中

  Yes

  No

  N/A

• Health Club equipment all fully functional and clean健身中心设备运作正常且干净整洁

  Yes

  No

  N/A

• Toilet is clean with enough paper roll, hand towels and plan卫生间干净整洁，毛巾纸巾充足，绿植齐备

  Yes

  No

  N/A

• Toilets are free of unpleasant odours卫生间无异味

  Yes

  No

  N/A

• Changing rooms clean and used towels have been collected更衣室干净整洁，使用过的毛巾收拾整齐

  Yes

  No

  N/A

• Lights are working (pool,gym,locker room)照明正常（泳池、健身房、更衣室）

  Yes

  No

  N/A

• Storage area is clean and tidy储藏区域干净整齐

  Yes

  No

  N/A

• Swimming pool water temperature and water quality detection泳池水温度及水质检测

  Yes

  No

  N/A

CONFERENCE & BANQUET: 会议室&宴会厅

• Ballroom & meeting room set according to guest requests根据客人需求而布置的宴会厅&会议室

  Yes

  No

  N/A

• Meeting room is set up according to the standard根据标准布置会议室

  Yes

  No

  N/A

• Air condition is set at a comfortable temperature空调温度适宜

  Yes

  No

  N/A

• Lights are working, plants are dust free照明正常，植物无尘土

  Yes

  No

  N/A

• Back area is clean and tidy后区干净整洁

  Yes

  No

  N/A

KID'S CLUB: 儿童区域

• All facilities and Equipment are in good shape 设备完好

  Yes

  No

  N/A

• Lighting / music / air con are proper operated 灯光、音乐、空调正常运作

  Yes

  No

  N/A

• Free of odors in toilet 厕所无异味

  Yes

  No

  N/A

BANQUET TOILET: 宴会厅卫生间

• Mirrors are dust free, vases with fresh flowers 镜子无灰尘，花瓶里插上鲜花

  Yes

  No

  N/A

• Soap dispenses refilled, including towel and tissues 洗手液瓶装满，毛巾和纸巾准备充足

  Yes

  No

  N/A

• Marble walls are cleaned and dust free大理石墙面干净无尘

  Yes

  No

  N/A

• Toilet bowl flushing system is working抽水马桶抽水系统工作正常

  Yes

  No

  N/A

• Washbasin are cleaned洗脸池干净

  Yes

  No

  N/A

• Lights function properly照明正常

  Yes

  No

  N/A

• Doors are in good condition门使用良好

  Yes

  No

  N/A

• Free of unpleasant odours无异味

  Yes

  No

  N/A

KITCHEN: 厨房

• Lights are working照明正常

  Yes

  No

  N/A

• Floor is clean地板干净

  Yes

  No

  N/A

• State the name of the chef in charge during the time of visit注明当值的厨师

EF LOUNGE: 行政酒廊

• The reception counter is manned. 接待台有服务员接待

  Yes

  No

  N/A

• Tables and chairs are clean 桌椅干净整洁

  Yes

  No

  N/A

• There are newspapers and magazines available for guests报纸杂志供客人阅读

  Yes

  No

  N/A

• Toilettes are clean卫生间干净整洁

  Yes

  No

  N/A

• Music is on a confortable level and not too loud音乐音量适中

  Yes

  No

  N/A

• If there is any food service, the buffet is well presented and chaffing dishes are at least 2/3 full如有用餐服务，自助餐台布置妥当，自助餐炉至少装满三分之二

  Yes

  No

  N/A

TEA HOUSE：茶室

• The reception counter is manned. 接待台有服务员接待

  Yes

  No

  N/A

• Tables and chairs are clean 桌椅干净整洁

  Yes

  No

  N/A

• There are newspapers and magazines available for guests报纸杂志供客人阅读

  Yes

  No

  N/A

• Toilettes are clean卫生间干净整洁

  Yes

  No

  N/A

• Music is on a confortable level and not too loud音乐音量适中

  Yes

  No

  N/A

CHESS AND CARD ROOM:棋牌室

• The reception counter is manned. 接待台有服务员接待

  Yes

  No

  N/A

• Tables and chairs are clean 桌椅干净整洁

  Yes

  No

  N/A

• There are newspapers and magazines available for guests报纸杂志供客人阅读

  Yes

  No

  N/A

• Toilettes are clean卫生间干净整洁

  Yes

  No

  N/A

• Music is on a confortable level and not too loud音乐音量适中

  Yes

  No

  N/A

BACK OF THE HOUSE 后区

CCTV ROOM: 监控室

• All cameras/monitors are working所有的监控摄像机工作正常

  Yes

  No

  N/A

• Office is clean and tidy办公室干净整齐

  Yes

  No

  N/A

• Call agent desk is tidy呼叫控制处干净整洁

  Yes

  No

  N/A

• Call agent desk manned with enough TM 监控人员足够

  Yes

  No

  N/A

LAUNDRY: 洗衣房

• Clean and well arranged干净整洁，布置妥当

  Yes

  No

  N/A

TEAM MEMBER RESTAURANT: 员工餐厅

• Check menu is matching with the daily cusine or not 核对菜单和员工餐是否匹配

  Yes

  No

  N/A

• Restaurant is clean餐厅干净整洁

  Yes

  No

  N/A

• Air conditioner is set at a comfortable temperature空调温度适宜

  Yes

  No

  N/A

• Lights are working照明正常

  Yes

  No

  N/A

RECEIVING & PURCHASING OFFICE, GARBAGE ROOM:

• Lights are working照明正常

  Yes

  No

  N/A

• Floor is clean地板干净整洁

  Yes

  No

  N/A

• There are no unattended packages left arround没有无人看管的包裹和盒子

  Yes

  No

  N/A

GUEST ROOM INSPECTION: 客房检查

• As a manager on duty, you are required to check 3 guest rooms. A copy of the guest room standard setup will be issued by housekeeping department. According to the standard please check the rooms, list anormalies encountered and take necessary actions. 值班经理必须检查三间客房。请根据由客房部提供的客房设置标准检查客房，请列出检查期间遇到的违规行为并采取必要的措施。

  Yes

  No

  N/A

Room Number: 房号：

Room Number: 房号：

Room Number: 房号：

Remarks: 备注

Room Check List

• Room Check 房间检查

  Yes

  No

  N/A

Room No. 房号

• GUEST ROOM 高级客房

  Yes

  No

  N/A

• DELUXE ROOM 豪华房

  Yes

  No

  N/A

• PREMIUM ROOM 禅修房

  Yes

  No

  N/A

• EXECUTIVE ROOM 行政客房

  Yes

  No

  N/A

• PREMIUM SUITE 至尊套房

  Yes

  No

  N/A

• Doorbell DND and Cleaning mode is normal, and the doorbell light is normal 门铃免打扰和保洁模式正常，门铃指示灯正常

  Yes

  No

  N/A

• Door clean and no stains 门干净无灰尘

  Yes

  No

  N/A

• All lights working 所有照明设施工作正常

  Yes

  No

  N/A

• Door Chain working and double lock door knobs are hanging 门链/服务门牌工作正常

  Yes

  No

  N/A

• Minibar stocked and labels face front 迷你吧库存正常且标签摆放正确

  Yes

  No

  N/A

• All glassware and chinaware clean and tidy 所有玻璃器皿及瓷器干净整洁

  Yes

  No

  N/A

• Minibar menu in good condition 迷你吧酒水单状态良好无破损等

  Yes

  No

  N/A

• Bathroom/mirror is clean without marks and the lighting is normal 浴室/镜子干净无印记及灯光照明无异常

  Yes

  No

  N/A

• All Amenities clean and in good condition 所有客用品状态良好

  Yes

  No

  N/A

• Cabinet clean 橱柜干净无灰尘

  Yes

  No

  N/A

• Check wardrobe for 2 bathrobes,2 slippers,5 wooden clothes rack，2 soft rack，hangers,safety box clean and hair dryer clean 检查橱柜有2件浴袍，2双拖鞋，5个木头衣架，2个软衣架，保险箱干净并正常使用，吹风机干净

  Yes

  No

  N/A

• Ceiling clean and no marks 天花干净无印记

  Yes

  No

  N/A

• Wallpaper clean and no marks 墙纸干净无印记

  Yes

  No

  N/A

• No smell of smoke 无烟味

  Yes

  No

  N/A

• Sofa and bed linen clean and no marks on pillow 沙发/枕头 被罩干净 靠垫无印记

  Yes

  No

  N/A

• Door closer working 闭门器工作良好

  Yes

  No

  N/A

• Telephone is clean and workingcheck MAGIC button 电话干净并运行正常检查魔法中心电话按钮是否正常

  Yes

  No

  N/A

• All lampshades clean 所有灯罩保持干净

  Yes

  No

  N/A

• All cabinets and drawers empty 所有橱柜及抽屉无杂物

  Yes

  No

  N/A

• No burnt marks from cigarettes 无物品被烧焦的迹象

  Yes

  No

  N/A

• Curtains clean and in good condition 窗帘干净且运行状态良好

  Yes

  No

  N/A

• No rubbish in rubbish bin and under/behind bed 垃圾桶和床底/床后面无垃圾

  Yes

  No

  N/A

• TV free from dust,remote control working with TV program and if reception of channel is clear. 电视无灰尘,图像清晰，遥控器可以正常使用，检查IPTV功能版面

  Yes

  No

  N/A

• Outside corridor clean 外部走廊干净

  Yes

  No

  N/A

• Check desk for stationery folder with writing paper,envelopes,guestletter,promotion newsletter etc 检查写字台文件夹含有书写纸、信封、客信等

  Yes

  No

  N/A

• Landscape is clear and properly 沙发观景是否正常干净

  Yes

  No

  N/A

• Check the normal operation of guest room balcony lighting 检测客房阳台灯光正常运行

  Yes

  No

  N/A

• Time accuracy/alarm clock 时间准确/闹钟OFF

  Date