1. Answer “Yes”, “No” and “N/A” the applicable questions below.
2. Add photos and notes by clicking on the paperclip icon.
3. To add a Corrective Measure click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority and due date.
4. Complete audit by providing digital signature.
5. Share your report by exporting as PDF, Word, Excel or Web Link.
Was the guest greeted with a smile and eye contact?
Was then guest addressed by name during the interaction?
Did the clerk offer bellman assistance?
Was the guest asked about the quality of their experience? (How was your stay?)
If a problem was presented, did the clerk offer an apology and provide a solution?
Was the guest thanked and offered a departing remark? (Thank you, enjoy your stay.)
Please specify the problem posed
Feedback on staffs members response / resolution
Warm tone, friendly and sincere?
Did the clerk seem genuine?
Did the clerk make the guest feel welcome, important and valued?
Was it personalized?