Check Out

• Hotel Name

• Conducted on

  Date

• Prepared by

• Location
  Address

• INSTRUCTIONS:
  -------------------------------------
  
  1. Answer “Yes”, “No” and “N/A” the applicable questions below.
  2. Add photos and notes by clicking on the paperclip icon.
  3. To add a Corrective Measure click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority and due date.
  4. Complete audit by providing digital signature.
  5. Share your report by exporting as PDF, Word, Excel or Web Link.

Service Principles

• Was the guest greeted with a smile and eye contact?

  Yes

  No

  N/A

• Was then guest addressed by name during the interaction?

  Yes

  No

  N/A

• Did the clerk offer bellman assistance?

  Yes

  No

  N/A

• Was the guest asked about the quality of their experience? (How was your stay?)

  Yes

  No

  N/A

• If a problem was presented, did the clerk offer an apology and provide a solution?

  Yes

  No

  N/A

• Was the guest thanked and offered a departing remark? (Thank you, enjoy your stay.)

  Yes

  No

  N/A

Service Recovery

• Please specify the problem posed

• Feedback on staffs members response / resolution

Tone, Body Language, and Guest Sentiment

• Warm tone, friendly and sincere?

  Yes

  No

  N/A

• Did the clerk seem genuine?

  Yes

  No

  N/A

• Did the clerk make the guest feel welcome, important and valued?

  Yes

  No

  N/A

• Was it personalized?

  Yes

  No

  N/A

Completion

• Additional Comments

• Completed by

  Sign