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Audit

INSTRUCTIONS:
-------------------------------------

1. Answer “Yes”, “No” and “N/A” the applicable questions below.
2. Add photos and notes by clicking on the paperclip icon.
3. To add a Corrective Measure click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority and due date.
4. Complete audit by providing digital signature.
5. Share your report by exporting as PDF, Word, Excel or Web Link.

Service Principles

Was the guest greeted with a smile and eye contact?

Was then guest addressed by name during the interaction?

Did the clerk offer bellman assistance?

Was the guest asked about the quality of their experience? (How was your stay?)

If a problem was presented, did the clerk offer an apology and provide a solution?

Was the guest thanked and offered a departing remark? (Thank you, enjoy your stay.)

Service Recovery

Please specify the problem posed

Feedback on staffs members response / resolution

Tone, Body Language, and Guest Sentiment

Warm tone, friendly and sincere?

Did the clerk seem genuine?

Did the clerk make the guest feel welcome, important and valued?

Was it personalized?

Completion

Additional Comments

Completed by

Check Out

Created by: SafetyCulture Staff | Industry: Food & Hospitality | Downloads: 86

Use this template for GSR check out observation.

Signup for a free iAuditor account to download and edit this checklist. It will be added to your free account and you will be able to conduct inspections from your mobile device.

Download and edit this free checklist

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Audit

INSTRUCTIONS:
-------------------------------------

1. Answer “Yes”, “No” and “N/A” the applicable questions below.
2. Add photos and notes by clicking on the paperclip icon.
3. To add a Corrective Measure click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority and due date.
4. Complete audit by providing digital signature.
5. Share your report by exporting as PDF, Word, Excel or Web Link.

Service Principles

Was the guest greeted with a smile and eye contact?

Was then guest addressed by name during the interaction?

Did the clerk offer bellman assistance?

Was the guest asked about the quality of their experience? (How was your stay?)

If a problem was presented, did the clerk offer an apology and provide a solution?

Was the guest thanked and offered a departing remark? (Thank you, enjoy your stay.)

Service Recovery

Please specify the problem posed

Feedback on staffs members response / resolution

Tone, Body Language, and Guest Sentiment

Warm tone, friendly and sincere?

Did the clerk seem genuine?

Did the clerk make the guest feel welcome, important and valued?

Was it personalized?

Completion

Additional Comments

Completed by