Checklist - Night Porter

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

START OF SHIFT

Task

• Sign in for your shift on time and attendance machine and sign in on the fire log

  Yes

  No

  N/A

• Meet with the reception team on duty and receive a handover of the days business and any relevant information that will assist you on your shift

  Yes

  No

  N/A

• Collect the duty on call phone ( this is the mobile phone which has the video door bell on it and the grey cordless phone that all the hotel telephone lines divert to at night)

  Yes

  No

  N/A

• Read the handover diary for any important information from management or any other team member

  Yes

  No

  N/A

• Receive all outstanding arrivals from reception ensuring that you have the correct paperwork, key card and payment information required

  Yes

  No

  N/A

• Receive an In house list of all residents in the hotel and their room numbers

  Yes

  No

  N/A

• Receive a list of any guests who have assistant or special requirements ( Peep folder)

  Yes

  No

  N/A

FIRE SAFETY

• Check the fire panel that there is no faults

  Yes

  No

  N/A

• Check the fire panel that you are happy with how to operate and use the panel

  Yes

  No

  N/A

• Check that the "quick guide" is located next to the fire panel

  Yes

  No

  N/A

• Check that you have your "Guest information sign" for reception should the alarm activate

  Yes

  No

  N/A

• Walk the hotel and close all fire doors

  Yes

  No

  N/A

• Lock down all internal area doors that are required to be locked

  Yes

  No

  N/A

• Ensure that all passageways, stores and areas are free from clutter and secure

  Yes

  No

  N/A

• Ensure that all external doors are secure

  Yes

  No

  N/A

• Ensure that the hotel main door is set to locked by 11pm with the code access enabled (Door code is 4567#)

  Yes

  No

  N/A

PUBLIC TOILETS

• Ensure that all toilets are checked, and no guests are hiding in toilets

  Yes

  No

  N/A

• Top up and refresh toilet rolls

  Yes

  No

  N/A

• Clean and sanitise all toilet systems

  Yes

  No

  N/A

• Clean and sanitise all toilet door handles

  Yes

  No

  N/A

• Clean and sanitise sink area

• Clean and buff mirrors

  Yes

  No

  N/A

• Empty all bins and clean bin top

  Yes

  No

  N/A

• Brush and mop all floors

  Yes

  No

  N/A

• Ensure that all toilets are clean and presentable for guests

  Yes

  No

  N/A

PUBLIC AREAS

• Hoover all carpets in public areas

  Yes

  No

  N/A

• Ensure that all shirting boards are dust free

  Yes

  No

  N/A

• Ensure that all high level lights are dust free

  Yes

  No

  N/A

• Ensure that all bins are emptied

  Yes

  No

  N/A

• Ensure that all sanitiser stations are topped up

  Yes

  No

  N/A

• Ensure that all leaflet information stands are clean and information is presented in an organised manner

  Yes

  No

  N/A

• Ensure that all heating is set to low or is off where applicable

  Yes

  No

  N/A

RECEPTION AREA

• Ensure all bins are emptied

  Yes

  No

  N/A

• Ensure all floors are hoovered / mopped

  Yes

  No

  N/A

• Clean and sanitise all screens and surfaces

  Yes

  No

  N/A

CAFE RIO

• Ensure all bins are emptied

  Yes

  No

  N/A

• Ensure that all table tops, legs and feet are cleaned

  Yes

  No

  N/A

• Ensure that all chairs, and chair legs are cleaned

  Yes

  No

  N/A

• Ensure that the café is neat and tidy and set in a presentable manner

  Yes

  No

  N/A

• Remove all old newspapers, leaflets and items that do not need to be there

  Yes

  No

  N/A

• Hoover and mop the floor including the Mezz level

  Yes

  No

  N/A

• Ensure that all lights and heating are turned off when finished

  Yes

  No

  N/A

BAR RIO

• Ensure all bins are emptied

  Yes

  No

  N/A

• Ensure that all table tops, legs and feet are cleaned

  Yes

  No

  N/A

• Ensure that all chairs, and chair legs are cleaned

  Yes

  No

  N/A

• Ensure that the floor area is neat and tidy and set in a presentable manner

  Yes

  No

  N/A

• Remove all old newspapers, leaflets and items that do not need to be there

  Yes

  No

  N/A

• Hoover all floors

  Yes

  No

  N/A

• Mop all floors

  Yes

  No

  N/A

• Ensure that all lights and heating are turned off when finished

  Yes

  No

  N/A

BREAKFAST AREA

• Ensure that all table tops, legs and feet are cleaned

  Yes

  No

  N/A

• Ensure that all chairs, and chair legs are cleaned

  Yes

  No

  N/A

• Ensure that the floor area is neat and tidy and set in a presentable manner

  Yes

  No

  N/A

• Hoover all floors

  Yes

  No

  N/A

• Ensure that all lights and heating are turned off when finished

  Yes

  No

  N/A

• Check the coffee machine is operational and ready for service

  Yes

  No

  N/A

• Ensure that buffet water bath is emptied cleaned and refilled

  Yes

  No

  N/A

ALBA RESTAURANT

• Ensure that the floor area is neat and tidy and set in a presentable manner

  Yes

  No

  N/A

• Hoover all floors

  Yes

  No

  N/A

• Ensure that all lights and heating are turned off when finished

  Yes

  No

  N/A

• Check the coffee machine is operational and ready for service

  Yes

  No

  N/A

• Key Information

  Yes

  No

  N/A

• Whilst on shift you are an ambassador for The Columba Hotel and should always appear in a controlled and confident manner in all situations. You should deal with all matters as they arise promptly and not wait to the last minute to react. If you are unable to resolve the situation or require assistance please contact the manager on call ZRG Extension 114

• The password for any fire alarm tests or fire drills will be OBAN2020 0844 809 9990 EMCS Control Room is option 3

• NIGHT PORTER SIGNATURE

  Sign