Uniform clean, ironed and shirts tucked in
Name badges worn
Clean Polished shoes, jewellery as per guidelines
Staff greeting customers,
Thanks for waiting is used by all staff
Customer offered help?
chatting to customer and smiling
Cashiers not talking to each other
Saying goodbye to customer
Self service delivering great interactive service. Right people on self service.
Talent spotting. Who are you developing into bigger role?
Team leader performance. Plan in place for under performance.
Has live and working viewpoint action plan.
Multi skilled is @ 80% and you are driving the plan.
Customer toilets, clean, working and tidy
Self service tills clean and tidy.
Till toppers correct to current pocket planner
Lasting impressions checklist completed and filed daily
Checkout cockpit clean and everything has its place
Scales clean and no crumbs
Tesco bank leaflets,phone SIM cards, gift cards and home shopping leaflets full, clean and tidy
Bag end and checkout units to plan, has a label and is full clean and tidy.
Support desk clutter free and clean. Cupboard tidy ad organised
All equipment working. If not ref number in safe and legal (headsets and checkout equipment)
Void is organised, clean, tidy and isn't a dumping ground.
Upto date and every red light has a next step
Cash office checks completed every week
IDQ green, and compliant
Carrier bags are in budget
Charity fundraising contribution
Double scans completed in timely manner and evidence this process is in place.
Till short/overs are investigated in the right time scales.
Legal training completed
KYS bronze and silver is 100%
Staff and team leader reviews completed and on track.
Absence is below 3%
SYA all completed within time scales
Know top 5 offenders and plan in place.
Team 5 green
Holidays/bank holidays all booked and tracked.
Delivered allowed overtime without any overspend
Staff searches completed
Right hours right place is @ 85% if below then plan in place.
Able to describe the days gaps and reasons from gapscan
Events planner is used and upto date.
All team leaders use scheduler.
Schedules completed 4 weeks in advance, overtime requests.
Scheduler accurate, till manning, holidays, absence, admin, priorities.
OUSH & OUSH used to identify over hours we can move
Sales forecast entered locked sand loaded.
Seasonal evens planned in advance.
You and your team leaders can describe current viewpoint results and what they are working on.
Plan in place to improve customer viewpoint
You and your team leaders are champions of service, leading the team to deliver great service all the time.
Celebrate great service.