Home
All industries
Chick-fil-A University Training Front of House
Chick-fil-A University Training Front of House
Benjamin Du Vall

Chick-fil-A University Training Front of House

Equipping team members to become knowledgeable, skilled, and passionate by providing valuable resources to be the most caring company in Huntsville, Alabama.

Use this Template
Print as PDF
graphic of a hand making an okay sign ×

Free Chick-fil-A University Training Front of House Checklist

Use this Template

Title Page

Corporate Purpose

  • "To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A."

General Information

  • Trainee:

  • Date

Train Track

  • The Training Track is to simplify the training process by breaking down each position by level of difficulty, and weekly.

Level 1: Weeks 1+2

  • Dining room

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Front Counter Server

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Expediter

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Mobile Station

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Mobile Drinks

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Cashier

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Level 2: Week 3+4

  • iPOS

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Desserts

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Window

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Stocker/Runner

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Level 3: Week 5+6

  • Cashpoint

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Drive Thru Drinks

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Traffic

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Front Counter Bagger

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Drive Thru Bagger

  • First Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Second Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Third Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fourth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

  • Fifth Shift Rating

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Dining Room

Dining Room Training

Dining Room Process

  • Locating All the Supplies: Tray Liners, Wipes, Brooms, etc.

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Wiping Tables/Sweeping Under Tables

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Wiping Trays/Lining Trays

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Changing Trashes

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Mopping the Floor

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Wiping down doors

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Wiping Down Front Doors

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Using the Correct Colors for Correct Destinations (Blue and Red)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Cleaning the Restrooms

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras that come with Dining Room

  • Stocking the Island

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Orientation of Island

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • When to change Trash

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Outside of the Dining Room Process

  • Table Touch-Ins

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Giving Guests Refills

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • How to Set up for Next Team Member

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Front Counter Server

Server Training

Server Process

  • Serving for Dine-In, Carry-Out, Mobile Dine-In, Mobile Carry-Out, and Third Party

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Pairing Bags and Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Reading Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Reading Service Receipts

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Greeting Guests With Confidence (Good Afternoon, John. How are you?)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Confirming the Order (Here's your Chick-fil-A sandwich meal with CFA sauce)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Sending the Guest off with a Fond Farewell (Have a great day, John!)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras that come with Serving

  • Grabbing more Sauce

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Fixing Drinks

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Outside of Position Tasks

  • Staying Busy with no bags/trays to run

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Work on Cleaning Task

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Work on Leaving Task 30 mins before end of shift

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Drive Thru Expediter

Drive Thru Expediter Training

Expediter Process

  • Greeting Guests with a Pleasant and Enthusiastic Tone (Good Afternoon, John. How are you?)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Pairing Bags and Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Reading Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Confirming the Order (Here's your Chick-fil-A sandwich meal with CFA sauce)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Sending the Guest off with a Found Farewell (ex. Have a great day, enjoy!)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras that comes with Expediting

  • Reading KPS Monitors/Service Receipts

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Pulling Guests Forward (always give guests beverages before they park)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Parking Guests if Food is not Ready

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Troubleshooting Issues in the Mobile Lane

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Outside of Position Tasks

  • What to do if there are no Bags to Run? (Jolt Lists ect.)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Work on Cleaning Task

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Work on Leaving Task 30 mins before end of shift

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Mobile Drinks

Mobile Drinks Training

Drink Making Process

  • Using Correct Ice Portions with Tea vs. Lemonades/Sodas

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Making/Marking All Soda Products/Water

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Making/Marking Lemonade

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Making/Marking Tea Beverages: Sweet, Unsweetened, Split Half & Half

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Making/Marking Sunjoy Tea/Lemonade

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Cleanliness of Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Using Cup Carriers (When and What)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Finished Beverages Well Organized

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras that come with drink making

  • Locating Supplies: Carriers, Bottled Beverages, Cups, Lids, Lemons

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Helping Serve Trays

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Cleanliness of Space

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Out of Position Tasks

  • Stocking Bottled Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Calling for More Tea/Lemonade

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Assisting Server

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Work on Cleaning Task

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Work on Leaving Task 30 mins before end of shift

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Mobile Station

Mobile Station Training

Mobile Station Process

  • Greeting Guests With Confidence (Good Afternoon, John. How are you?)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Reading Service Receipts

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Reading Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Pairing Bags and Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Napkins in the Bags and Trays/How Many

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing sauces carefully in the bag

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Learning the Bagging/Condiments Matrix (Condiments for Salads, Soups, Kale, Mac, Grilled Items, etc.)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Sealing Third Party Bags with Stickers

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Confirming the Order (Here's your Chick-fil-A sandwich meal with CFA sauce)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Serving Mobile Carry-Out and Third Party

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Sending the Guest off with a Fond Farewell (Have a great day, John!)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Outside of Position Tasks

  • Staying Busy with no bags/trays to run

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • How to Set Station up for Next Team Member

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Cashier

Cashier Training

Order Taking Process

  • Greeting Guest

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Asking if They are Dining In or Carrying Out

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Asking Guests for Sauces and Confirming Number of Sauces

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Confirming Order by Reading it Back

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Giving Total and Taking Payments

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Giving Receipt to Guests

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Making Drinks

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Ending with a Salutation "We'll bring that meal out to you shortly"

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras that come with the Order Taking Process

  • Canceling Items

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Troubleshooting Help

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Payment Methods: Card, Cash, Apple Pay, Gift Card, App Scan

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Outside of the Normal Order Taking

  • How to Recall Third Party Pickup

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Recalling and Tendering Mobile Orders

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Ordering Gift Cards

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Work on Cleaning Task

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Work on Leaving Task 30 mins before end of shift

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Menu Knowledge

  • Entrees and what Comes on them

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Sides Options to Replace Fries

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Drink/Dessert Options

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Salads and What Comes on Them

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Nutrional facts

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Outside of Position Tasks

  • Serving for Front Counter

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • How to Set Station Up for Next Team Member

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

iPOS

iPOS Training

Location of Supplies

iPad Cart

  • Taking care of electronics

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Proper Placement in Cart

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Charging Equipment

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Location of Supplies/Set Up

  • Setting Up and Utilizing Headset

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • How to Set Station Up for Next Team Member

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Order Taking Process

  • Entering Car Description

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Asking for Guests Name

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Asking Guest for Sauces and Amount of Sauces

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Confirming Order

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Giving Total and Taking Payment

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Ending with a Fond Farewell (ex. "Have a Great Day!" or "It will be our pleasure to serve you at the window")

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras that come with the Order Taking Process

  • Pulling Cars Forward

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Letting Guests know where the Entrance is (in the Case of Cutting in Line)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Canceling Items

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Troubleshooting Help

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Payment Methods: Card, Cash, Apple Pay, Gift Card, App Scan

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Outside of the Normal Order Taking

  • Recalling and Storing Catering Orders

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Recalling Mobile Orders and Changing Destination

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Ordering Gift Cards

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Work on Cleaning Task

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Work on Leaving Task 30 mins before end of shift

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Menu Knowledge

  • Entrees and what Comes on them

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Sides Options to Replace Fries

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Drink/Dessert Options

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Salads and What Comes on Them

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Nutritional Facts

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Area for Growth

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Desserts

Desserts Training

Dessert Making Process

  • Portioning for Milkshakes

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Portioning for Iced Coffee (Vanilla and Original)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Portioning for Icedream

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Portioning for Toppings

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Portioning for Frosted Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Preparing Third Party Desserts (DoorDash, Uber Eats)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras that comes with dessert making

  • Locating Supplies: Cups, Lids, Toppings, Ice Dream, Shakebase

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Helping Drinks with Teas and Lemonades

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Finished Desserts

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Cleanliness of Space

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Stocking up Desserts

  • Changing Shakebase (if Needed)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Pouring Icedream Bags

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Work on Cleaning Task

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Work on Leaving Task 30 mins before end of shift

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Stocker/Runner

Stocker/Runner Training

Stocker/ Runner Process

  • Locating Supplies: Lemon Juice, Coffee Base, Sauce Boxes, etc.

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Listening to Requests from other Team Members

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • How to Set up for Next Team Member

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Making Bulk Items

  • Making Lemonade/Diet Lemonade and Knowing the Levels of Water

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Making Coffee Base

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Brewing/Mixing/Pouring Teas

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras that come with making bulk items

  • Printing off Labels

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Upstream Order Taking

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Cleaning Up ANY Messes

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Stocking the Front of House

  • Stocking Sauce Walls/ Sauce Boxes

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Stocking Salad Dressing/Salad Kits

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Stocking All Desserts/Dessert Condiments

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Stocking Bottom Coolers: OJ's, AJ's, Milks, Bottled Waters, etc.

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Stocking Drinks: Cups, Lids, Straws, Drink Carriers, and Cup Boxes

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Outside of Position

  • Work on Cleaning Task

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Work on Leaving Task 30 mins before end of shift

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Window

Window Training Process

Window Process

  • Reading KPS Monitors/Service Receipts

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Reading Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Pairing Bags and Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Putting Straws and Receipts in the Bags

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Make Sure the Expos are Greeting Guests with a Pleasant and Enthusiastic Tone (Good Afternoon, John. How are you?)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Payment Methods: Card, Cash, Apple Pay, Gift Card, App Scan

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Taking Payments at the Window

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Reading the KPS screen to know what Car/Cars are First

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras that comes with Window

  • Pulling Guests Forward (always give guests beverages before they park)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Recalling and Tendering Mobile Orders

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Parking Guests if Food is not Ready

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Communicating with Baggers

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Outside of the Window Process

  • What to do if there are no Bags to Run? (Jolt Lists ect.)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Troubleshooting Issues in the Mobile Lane

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Work on Cleaning Task

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Work on Leaving Task 30 mins before end of shift

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Cashpoint

iPOS Training

Location of Supplies

iPad Cart

  • Proper Placement in Cart

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Charging Equipment

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Location of Supplies/Set Up

  • Setting Up and Utilizing Headset

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Cash bags from leader

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Optional counting bag before starting position

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Work on Cleaning Task

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Work on Leaving Task 30 mins before end of shift

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Order Taking Process

  • Asking for Guests Name

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Confirming Order

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Giving Total and Taking Payment

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Ending with a Fond Farewell (ex. "Have a Great Day!" or "It will be our pleasure to serve you at the window")

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras that come with the Order Taking Process

  • Pulling Cars Forward

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Troubleshooting Help

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Payment Methods: Card, Cash, Apple Pay, Gift Card, App Scan

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Area for Growth

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Drive Thru Drinks

Drive Thru Drinks Training

Drink Making Process

  • Making/Marking Tea Beverages: Sweet, Unsweetened, Split Half & Half

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Making/Marking Sunjoy Tea/Lemonade

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Making/Marking Lemonade

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Using Correct Ice Portions with Tea vs. Lemonades/Sodas

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Making/Marking All Soda Products/Water

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Using Cup Carriers (When and What)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Finished Beverages Well Organized

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras that come with drink making

  • Locating Supplies: Carriers, Bottled Beverages, Cups, Lids, Lemons

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Pairing Drinks with bags

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Cleanliness of Space

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Cleanliness of Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Out of Position Tasks

  • Stocking Bottled Beverages

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Calling for More Tea/Lemonade

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Work on Cleaning Task

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Work on Leaving Task 30 mins before end of shift

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Traffic

Traffic Training

Traffic Process

  • Smile and wave

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • try to see the Guests and see if they are telling you where they want to go

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Make Sure there is Always Enough Room to pull cars through Drive Thru

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Make sure to Communicate with Expiditers to Park Cars

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • The Middle lane is the First Priority

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • The Right Lane is the Second Priority

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • The Left Lane is the Third Priority

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Parking Guests if Food is not Ready

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Troubleshooting Issues in the Order Taker Line

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras that comes with Traffic

  • Expediting when there is no Traffic

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Checking to see if Order Takers are Pulled up all the way

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • If Guests Have Questions about Traffic

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Outside of Position Tasks

  • Fill up cups in Drive Thru

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Fill up Dressings in Bagging Lowboy

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Help Others on Cleaning Tasks

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Work on Leaving Task 30 mins before end of shift

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Front Counter Bagging

Front Counter Bagger Training

Front Counter Bagging Process

  • Knowing Where Entrees are in the Chutes

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Entrees in the Bags/On Trays

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Sides in Bags/On Trays

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Cold Items in Bags/ On Trays

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Cleanliness of Trays/Not Overloading the Tray

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • When and How to Print Stickers

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Napkins in the Bags and Trays/How Many

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Learning the Bagging/Condiments Matrix (Condiments for Salads, Soups, Kale, Mac, Grilled Items, etc.)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Condiments in the Bags/On the Trays

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placement of Finished Bags/Trays

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Sealing Third Party Orders

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras the comes with Front Counter Bagging

  • Requesting Offscreen/Special Items

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • When is an Item Considered "Offscreen"

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • When to Ask for an Item Onscreen

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Outside of the Bagging Process

  • Send Replacement Orders to Leadership

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Taking Requests and Relaying them to the Kitchen Post Tender

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Focusing on Speed and Accuracy

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • How to Set Up for Next Team Member

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

Drive Thru Bagging

Drive Thru Bagger Training

Drive Thru Bagging Process

  • Knowing Where Entrees are in the Chutes

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Entrees in the Bags

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Sides in Bags

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Cold Items in Bags

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • When and How to Print Stickers

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Napkins in the Bag/How Many

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Learning the Bagging/Condiments Matrix (Condiments for Salads, Soups, Kale, Mac, Grilled Items, etc.)

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placing Condiments in the Bag

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Placement of Finished Bags

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Extras that comes with the bagging process

  • Requesting Offscreen/Special Items

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • When is an Item Considered "Offscreen"

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • When to Ask for an Item Onscreen

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • When to Park Cars and How to Communicate with Window

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Same Car/Multiple Seated Orders

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Outside of the Bagging Process

  • Sending Replacement Orders to Leadership

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Taking Requests and Relaying them to the Kitchen Post Tender

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Focusing on Speed and Accuracy

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Work on Cleaning Task

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

  • Work on Leaving Task 30 mins before end of shift

    • Excellent - Completes this on their own
    • Good - Needs little to no help
    • Area of Improvement - Needs more coaching
    • Didn't Cover

Feedback Session

  • Notes for Training Coordinator: (What went well? What needs to be changed?)

Rate the Team Members ability to be Scheduled Alone on Position

  • From 1-5, Rate the Team Members ability to be Scheduled Alone on Position

    • 5 - Is ready to be scheduled by themselves next week
    • 4 - Knows the position well and can handle the position with little to no help
    • 3 - Can be schedule, but with a stronger person
    • 2 - Needs 1-2 or more training shifts to coach in Areas of Improvement
    • 1 - Needs more 1 on 1 time with trainers being hands on

45-60 Day Checklist

45-60 Day Checklist

Position Specific Tasks

Be Observed on Desserts

  • Make Cones/Cups

  • Make Shake

  • Make Frosted

  • Make Iced Coffee

  • Placement of Finished Dessert

Be Observed on Drinks

  • Correct Ice level for Teas/Lemonades/Sodas

  • Labeling Drinks Teas/Lemonades/Sodas

  • Placement of Finished Beverages

Be Observed at Order Taker

Knowing the Menu

  • Regular and Spicy vs. Deluxes and what comes on them

  • Nugget Counts

  • Strip Counts

  • Side Options

  • What Beverages we Serve

  • Local Items

Salads and What Comes on Them

  • Cobb Salad

  • Market Salad

  • Spicy Southwest Salad

  • Side Salad

Be Observed in Serving Position

  • Reading KPS and Stickers for correct Destination

  • Repeating Name to the Guest upon arrival

  • Ending with a Fond Farewell

Be Observed Bagging

Organizing Food in Bags and on Trays

  • Cleanliness of Food in Bags/On Trays

  • Placement of Finished Bags

Knowing the Bagging Matrix

  • What comes with a Soup?

  • What Comes with Mac/Grilled Nuggets?

  • What comes with a Grilled Sandwich?

  • What comes with a Kale Crunch?

  • What comes with a Filet?

Out of Position Tasks

Stocking Items

  • Stock FC Beverages (Teas, Lemonades, Bottled Drinks)

  • Stocking Bagging Area

  • Stocking Sauces/Condiments/Sauce Boxes

  • Stocking Bags and Napkins

Replacing/Changing Items

  • Replace Shakebase/Refill Icedream

  • Changing Strawberry Shooters

  • Replace Paper Products in Dispensers in Restrooms

  • Changing the Trash

  • Change a Soda Bib

Making Bulk Products

  • Make Lemonade/Diet Lemonade

  • Make Coffee Base

  • Brew Tea

  • Brew Coffee

Specific to Opening

Putting Equipment Together

  • Cherries and Lemons

  • Topping Shooters (Strawberries and Oreo)

  • Lemonades

  • Teas

Specific to Closing

Breaking Down Equipment

  • Lemonades

  • Teas

  • Ice Cream

  • Topping Shooters (Strawberries and Oreo)

  • Lemons and Cherries

Chick-fil-A University Training Front of House
Benjamin Du Vall

Chick-fil-A University Training Front of House

Equipping team members to become knowledgeable, skilled, and passionate by providing valuable resources to be the most caring company in Huntsville, Alabama.

Use this Template
The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.

Related checklists

Chick-fil-A University Training Back of House
Benjamin Du Vall
Chick-fil-A University Training Back ...
2 Downloads
30-Day Training FOH
Benjamin Du Vall
30-Day Training FOH
2 Downloads
30-Day Training BOH
Benjamin Du Vall
30-Day Training BOH
1 Downloads
back arrow for carousel
back arrow for carousel
iAuditor Logo Icon ©SafetyCulture 2022