"For EVERY guest to have a REMARKable Chick-fil-A story to tell"
Always be thinking about how you can help make that happen!
These lists do not need to be followed in exact order, but they all must be completed.
2PM - 5PM Manager Shift Setup - Note any immediate concerns here
Confirm all team members are in a position
Confirm there are at least two active drawers w/team members working them
Assess dining room and assign someone to maintain it
Find out who needs breaks
After tasks are completed begin preparing and counting drawers
Is set up sheet for dinner ready
Keep labor under 20%
Assign team members as needed - Click yes to begin.
Fill Icedream machine, place two backup pouches in lowboy
Fill Oreo dispenser
Fill cherry container
Stock 5 whipped cream cans
Replace shake base if necessary
Fill both strawberry backups
Fill both peach backups
Front Counter Sauces
Honey Roasted BBQ
Bags on Counter and Below
Shopping bags - a good handful
Side salad bags
3& under toys
Cups and Lids - On shelf and next to registers
Sm & Md lids
Dome lids on shelf
Hot coffee cups, lids, and sleeves
Iced coffee cups and lids
Gallon Jugs - 8
Purell wipes in drive-thru
Front and Drive thru lemonades
Front Iced Tea
Paper Towels for front counter
Check for empty Soda BIBs
2PM Dining Room
Please follow the order of the list, but remember many of these things will be repeated throughout the night.
"Check in" with guests, ensure good food quality, refresh beverages at tables, removed any unneeded trays, and of course create that emotional connection with our guests.
2PM - 5PM Dining Room
Wipe ALL tables, chairs, and booths
Sweep isles and under tables
Bathroom Check - Men's and Women's
Clean counters, mirrors, toilets, and soap dispensers.
Sweep floors/Pickup Trash
Restock paper towels, toilet paper, and seat covers if necessary
Empty mini trash in women's restroom, if necessary
Empty and double line trashes, if necessary
Take out dining trashes if over half full and triple line
Clean tops of all trash cans and condiment counter
Clean all high chairs
Stock condiment counter
Take outside trash out by double doors, double line and do not bring inside the restaurant- take straight to dumpster
Clean glass on entry doors
Parking lot check
Help with register, running orders, trays, and salad kits in down time. Even though something is checked off once, it most likely has to be repeated. Do a quick check of bathrooms every 15 minutes. A table should never be dirty long after a guest has left, you can stop what you are doing to clean a table.
Please sign below before the 5pm shift begins.
2PM - 5PM Tasks
2PM - 5PM Shift Tasks - No one has an excuse to be standing around if these tasks aren't complete yet
Trays - Wiped and lined
Asian Salad Kit
Market Salad Kit
Cobb Salad Kit
Filled container of base salad kits
4 Regular Lemonades
1 Diet Lemonade
Stocked on top
Cabinets are stocked
Begin breaks if possible
5PM - 8PM Dining Room
Is the 2ms timer set to do table touches every 15 min?