Christmas 2020

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Signage and Entrance

• Are Covid Assets correctly displayed at Entry Door? umber of Customers Sign? Covid Sign? Entry Only Sign?

  Yes

  No

  N/A

• 

• Are all Social Distancing Floor Stickers in good condition?

  Yes

  No

  N/A

• Sanitising Station clean and properly filled with Sanitising Gels?

  Yes

  No

  N/A

• Protective Screens in good repair and clean at Till & Hand-Off?

  Yes

  No

  N/A

• Is the Store inviting as you approach, windows clean, outside furniture clean and tidy, litter free? Siren well lit? Please Comment and upload Images where appropriate/

  Yes

  No

  N/A

• Correct A-board displayed?

  Yes

  No

  N/A

• A- board AM & PM

  

• Correct Menus in place and following customer flow?

  Yes

  No

  N/A

• Menus

  

• DOB/BOB setup per Sirens eye

  Yes

  No

  N/A

• DOB & BOB

  

• Merchandise Set up BOB Display as per Siren Eye?

  Yes

  No

  N/A

• 

• Merchandise Displays Set up to Siren Eye? Please email Sinead with Photos for approval.

  Yes

  No

  N/A

• 

POS and foodcase zone

• Ambient Case set up to Sirens Eye? All Foods out of Packaging? Email Mieke/DM with any issues

  Good

  Fair

  Poor

  N/A

• 

• Breakfast and Lunch Case set up to Sirens Eye? Email Mieke/DM with any issues

  Yes

  No

  N/A

• 

• Starbucks card holder displayed correctly at the till?

  Yes

  No

  N/A

• MSR Holders

  

• Till area set up correctly? Clean and Free from clutter?

  Yes

  No

  N/A

• Is all Merch priced and priced correctly?

  Yes

  No

  N/A

• Wicker baskets set up and correct labels in use? Crisps and Water with Core Green Basket sign?

  Yes

  No

  N/A

• Baskets set up

  

• Christmas Food ordered?

  Yes

  No

  N/A

• Lunch Display

  

• Food levels satisfactory?

  Yes

  No

  N/A

• Allergen Guide updated with correct info? Old Allergen info discarded? Autumn can remain if relevant

  Yes

  No

  N/A

• Correct Labels in use & all old labels discarded?

  Yes

  No

  N/A

Bar and handoff zone

• Correct magnets on Espresso Machines?

  Yes

  No

  N/A

• Music audible and at correct level? Old USB sent back if applicable?

  Yes

  No

  N/A

• Heating and general ambience? Is the inside of the store inviting? Please list any defects and upload images.

  Yes

  No

  N/A

Beverage quality

• Assess quality of promotional beverage - Truffle Deluxe Hot Chocolate - Bev. Routine Followed?

  Yes

  No

  N/A

• TRHC

  

• Assess quality of promotional beverage - Gingerbread Latte. Bev. Routine followed?

  Yes

  No

  N/A

• GL

  

• Assess quality of promotion beverage - Toffee Nut Latte. Bev. Routine followed?

  Yes

  No

  N/A

• TNL

  

• Assess quality of promotional beverage - Salted Caramel Latte/Salted Caramel Hot Choc - Bev. Routine Followed?

  Yes

  No

  N/A

• SCL & SCHC

  

Partner knowledge

• Partner can describe the promotional drinks? Is AM/PM focus being followed.

  Yes

  No

  N/A

• Partners can describe Christmas Blend as Retail Coffee focus?

  Yes

  No

  N/A

• Christmas Blend

  

Deployment/Speed of service

• Customer connection - customers acknowledged immediately? Are all partners smiling and actively engaging? Is Customer Support role in operation?

  Yes

  No

  N/A

• Customer connection - suggestive selling new and short dated items?

  Yes

  No

  N/A

• Customer connection - customer names on cups?

  Yes

  No

  N/A

• Balance correct between cafe, drive thru and hand off

  Yes

  No

  N/A

• Customer connection - handoff/drive thru connection appropriate and genuine

  Yes

  No

  N/A

• Name badges on all partners?

  Yes

  No

  N/A

• Correct footwear on all partners?

  Yes

  No

  N/A

• Aprons clean and ironed?

  Yes

  No

  N/A

• Partners adhering to uniform standards?

  Yes

  No

  N/A

KPI progress and achievements

• Playbook set up, targets set, sampling plan in place or occurring in store?

  Yes

  No

  N/A

• Community boards updated for Christmas? Include Photo.

  Yes

  No

  N/A

• Back Of House tidy and organised?

  Yes

  No

  N/A

• QASA checks happening regularly?

  Yes

  No

  N/A

Bathroom

• Customer bathroom clean and tidy where in use? Dryer, toilet, taps all in good working order?

  Yes

  No

  N/A