Title Page
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Store Number and Name:
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Area Manager:
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Conducted on
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Location
Best in class on the high street
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Are all windows, fascias and surrounding areas clean and free from litter and featuring the correct window and column posters?<br>
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Are the store opening times displayed in a visible location?
Empty handers
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Is there a till rota in place to ensure there are no more than two customers queuing at any one time?
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Are baskets readily available at the entrance, middle and back of the store?
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Are all promotional areas full, with products dual sited?
Exciting & accessible front of store
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Are own brand dump bins to plan and sited as close to the entrance as possible?
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Are all waterfall and confectionery units fully stocked, set up to the latest planogram and replenished throughout the day?
Star Buys & SD Mobile
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Do all team members know this week's active Star Buys?<br>
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Is all Star Buys POS (active and silent) featured in the correct locations?<br>
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Are all team members following the ’Till-Talk-Trio’ message and promoting our Star Buys to every customer?<br>
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Is all SD Mobile POS displayed in the correct locations?<br>
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Are all team members following the ’Till-Talk-Trio’ message and talking to every customer about Superdrug mobile?<br>
Cosmetic perfection
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Are there sufficient number of fully trained cosmetic experts providing adequate cover in the cosmetics aisle over peak trading hours?<br>
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Is every cosmetic stand clean, tidy and full with up to date pricing and promotional strips?<br>
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Is tester availability good, with orders in place for any missing testers?<br>
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Is there promotional POS in place on hot spots, gondola ends and FSUs?<br>
Perfume perfection
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Is the perfume area tidy, free of clutter and with testers available?<br>
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Are all promoted lines featuring the correct POS including GWP lines?<br>
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Are the team aware of the perfume Star Buys and are these displayed in a prominent location and being actively promoted by team members?<br>
Accessible expertise
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Are all team members dressed in line with uniform guidelines?<br>
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Is the store consistently scoring a minimum of 80% for Mystery Shop and are the store team aware of results and actions?<br>
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Are all team schedules complete on team planner and displayed for the next four weeks, with holidays planned for the coming year?<br>
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Is the Nail Bar weekly sales tracker being actively used to monitor sales and agree actions, including this being signed each week by the Store Manager?
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Was every customer in store made aware of the benefits of the Health & Beautycard?<br>
The exceptional everyday
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Are all sections clean, tidy and faced up a minimum of once per day?<br>
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Are clip strips featured every 8ft, excluding cosmetics, and in correct locations with correct pricing?<br>
Delivering ‘That Festive Feeling’
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Are all Christmas sections merchandised to plan, easy to shop and supported by full POS?<br>
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Are there impactful displays of the winning Christmas lines throughout the store? Is it truly Christmas at Superdrug?<br>
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Has the Christmas huddle taken place and have all team members been briefed with the key messages? <br>
Think pink
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Is the promotion implemented as per the promotion bulletin for all planned promotional sites with full POS support?<br>
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Is there a replenishment routine in place to ensure all promotion sites are filled a minimum of once per day?<br>
P&G
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Are there bold/impactful Oral B stacks on display and highlighted with the appropriate POS? <br>
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Is the Gillette big blade pack featured on the top shelf of the men’s blade section? Is it fully stocked?<br>
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Is the new Olay Whip on display with the correct POS?<br>
Best in Class from back to front
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Are the canteen and toilets tidy and clear of stock and equipment?<br>
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Is the store cleaned to standard and in line with the current cleaning schedule?<br>
Operational excellence
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Are all head office communications briefed to all team members on a daily basis and destroyed in line with retention guidelines?<br>
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Are the Daily Floor Walk and WAD completed, in full and to standard, every day before store opening?<br>
Delivering the goods
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Is the warehouse set up in line with the Best in Class replen process?<br>
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Has the store completed a full zero to zero on the past four Saturdays (or non-delivery days as appropriate) and does the store have fewer than 100 gaps?<br>
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Is there no stock stored in totes and cages? <br>
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Is an Order & Collect/PFS point set up in the warehouse, clearly labelled and free of any other stock?<br>
Shrinkage & Audit
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Cashier security report reviewed weekly and conversations taking place with relevant team members?<br>
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Security tagging taking place on all lines over £7 (excluding cosmetics), pin tags and spider wraps in use?<br>
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Have all team members and visitors signed in and out each time they entered or left the premises and is the full search process is in use?<br>
Sign off:
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Store manager:
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Area manager:
