Ensure a DM, ADM or Supervisor is in each department

Ask one team member the mission statement

Ensure team members in proper uniforms & dept. walkies

All team members are practicing LT Way Behaviors

Ensure Sensory Experience (Audio Volume, Smell, etc.)

Front Desk

Observe check in process for positive member experience

Review FD cleaning checklist

Life Cafe

Observe area for positive member experience

Alignment of chairs & tables

Ensure sensory experience

Life Spa

Observe area for positive member experience

Cleanliness of area

Ensure sensory experience


Cleanliness of office

Doors are opened or locked

MOD meet on tours

Activity Desk

Observe area for positive member experience

Activity Desk staffed (during open hours)

Cleanliness of basketball courts


Cleanliness of parking lot

Cleanliness & reset of locker room

Towel availability

Child Center/Kids Activities

Interactions is occurring between team members & children

Cleanliness of child center

Proper ratios (1:4 infant room; 1:12 roaming)


Cleanliness of pool deck

Alignment of furniture

Ensure sensory experience

Personal Training

Trainers attentive to members on the fitness floors (no cell phones)

Proper organization of equipment

Ensure sensory experience

Group Fitness

Cleanliness /organization of studios (mirrors, no floor equipment)

Ensure sensory experience

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.