Title Page
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Conducted on
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Prepared by
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Location
General
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Ensure a DM, ADM or Supervisor is in each department
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Ask one team member the mission statement
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Ensure team members in proper uniforms & dept. walkies
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All team members are practicing LT Way Behaviors
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Ensure Sensory Experience (Audio Volume, Smell, etc.)
Front Desk
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Observe check in process for positive member experience
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Review FD cleaning checklist
Life Cafe
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Observe area for positive member experience
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Alignment of chairs & tables
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Ensure sensory experience
Life Spa
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Observe area for positive member experience
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Cleanliness of area
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Ensure sensory experience
Sales
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Cleanliness of office
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Doors are opened or locked
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MOD meet on tours
Activity Desk
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Observe area for positive member experience
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Activity Desk staffed (during open hours)
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Cleanliness of basketball courts
Operations
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Cleanliness of parking lot
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Cleanliness & reset of locker room
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Towel availability
Child Center/Kids Activities
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Interactions is occurring between team members & children
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Cleanliness of child center
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Proper ratios (1:4 infant room; 1:12 roaming)
Aquatics
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Cleanliness of pool deck
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Alignment of furniture
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Ensure sensory experience
Personal Training
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Trainers attentive to members on the fitness floors (no cell phones)
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Proper organization of equipment
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Ensure sensory experience
Group Fitness
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Cleanliness /organization of studios (mirrors, no floor equipment)
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Ensure sensory experience
