WORKPLACE HEALTH & SAFETY

  • Explain Jim's Cleaning Health & Safety Policy <br>Reference: Jim's Cleaning Health & Safety Management System; page 3

  • Explain Health And Safety Management System Manual

  • Acceptable standards of behaviour

  • Explain How to Read and Understand MSDS Register

  • Safe Work Method Statements (SWMS) <br>Ref: Health & Safety Management System; page 17

  • Most common injury hotspots & safety solutions<br>Reference: injury hotspots

  • Explain the Importance of Tagging Electrical Equipment

  • Show and Explain all PPE:<br> <br> <br> <br> <br>

  • -Safety Goggles

  • -Gloves

  • -Residual Current Device (RCD)

  • -Earmuffs/Ear Plugs

  • -Dust Mask

  • -Safety Cones

  • -First Aid Kit

UNDERSTANDING SERVICE CODES

  • Please go through each service code below and explain what it includes

  • Clean $99<br>

  • Builders Clean

  • Commercial Once

  • Commercial Regular

  • Commercial Sweep

  • Clean Connect

  • Clean DHA

  • Clean Once

  • Clean Once X2

  • Clean Oven

  • Clean Regular

  • Clean Regular X2

  • Clean Vacate

  • Clean Vacate X2

  • Clean Workcover

MINDSET

  • Explain how to Approach Each Cleaning Job by Braking it Down:

  • -Bathroom

  • -General Dusting

  • -Kitchen

  • -Floors

KITCHEN

  • Demonstrate how to Clean Oven ( Basic)<br>

  • Explain how to Detail clean Oven:

  • -PPE

  • -Chemicals

  • -Glass Door

  • -Racks and Trays

  • -Temperature

  • -Pyrolytic Oven

  • -Precautions to Take

  • Demonstrate how to Clean Microwave.

  • Demonstrate how to Clean Rangehood.

  • Demonstrate how to Clean Cooktop.

  • Demonstrate how to Clean Benchtop.

  • Demonstrate different viewing angles to ensure bench tops are clean.

  • Explain different types of Bench tops.

  • Demonstrate how to Clean sinks and taps.

  • Demonstrate how to Clean Cupboards.

  • Demonstrate how to Clean Fridge.

  • Demonstrate how to Clean and Polish Stainless Steel.

  • Explain how to remove "Tea Staining" from Stainless Steel.

BATHROOM

  • Explain how to Breakdown Bathroom into Sections.

  • Demonstrate how to Clean Mirrors.

  • Demonstrate how to Clean basin/taps.

  • Demonstrate how to Clean bath.

  • Demonstrate how to Clean shower tiles/screen.

  • Demonstrate how to Clean toilet.

  • Demonstrate how to Clean exhaust fan.

  • Discuss best cloths to use and why.

  • Discuss best products to use and why.

GENERAL DUSTING

  • Demonstrate how to Clean dining room furniture.

  • Demonstrate how to Clean lounge room furniture.

  • Demonstrate how to Clean TV Screens and Computer screens.

  • Demonstrate how to Clean bedroom furniture.

  • Demonstrate how to Clean laundry.

ITEMS TO BE REVIEWED BY TRAINER AND NEW FRANCHISEE

  • Demonstrate how to Clean Walls.

  • Demonstrate how to Use sugar soap ( Tricleanium).

  • Demonstrate how to Clean wall hangings.

  • Demonstrate how to Clean ceiling fans.

  • Demonstrate how to Clean blinds.

  • Demonstrate how to Use correct Cobweb tools.

  • Demonstrate how to clean skirting boards

  • Explain/Demonstrate risks of using vacuum for cobweb removal.

  • Explain how to clean windows:

  • Demonstrate how to clean windows using Scrim cloth.

  • Demonstrate how to clean windows using proper tools.

FLOORS

  • Demonstrate the Following:

  • How to Vacuum

  • Never walk backwards while Vacuuming stairs and why

  • Frequency of emptying Vacuum

  • Cord management and Maintanance

  • How to adjust vacuum belts for comfort

  • Explain the difference between Aqua mop and Bucket Mop.

  • Demonstrate how to use Aqua Mop

  • Demonstrate how to use Bucket Mop

  • Demonstrate how to Clean/Change micro fibre pads

CHEMICALS

  • Explain how chemicals have changed from harsh to friendly.

  • Explain Enzyme Wizard products and uses.

  • Explain specific chemicals for certain cleaning jobs<br><br> -Oven Cleaning<br> -Mould Removal<br> -Vacates

  • Explain about dilution and mixing/ labelling of chemicals.

CUSTOMERS

  • Explain Importance of Business Cards

  • Explain Importance of how to answer phone correctly

  • Explain Importance of Wearing proper uniform

  • Quoting & invoicing <br><br>Always quote GST inclusive

  • Explain Importance of exceeding customers expectations

  • Importance of 3R's<br><br>Repeat, regular and referrals

  • Explain Importance of Why we must act on leads IMMEDIATELY

  • Explain How to avoid customer complaints <br>

  • Explain what to do if you have a customer complaint

JIMBO

  • Trainee to enter 3 schedules

  • Trainee to enter 3 quotes

  • Trainee to enter 3 invoices

  • Trainee to enter 3 expenses

  • Browse library and documents

MOST COMMON INSURANCE CLAIMS

  • Please cover the most common insurance claims listed below

  • Damages on benchtops mainly caused by putting the spray bottle on the benchtop after cleaning the oven

  • Scratching Windows during the clean*<br>*Jim's Cleaning Group recommends for cleaning franchisees to use Jim's Window Cleaning for all builders cleans. Higher excess ($5000) applies for window cleaning services for new homes and apartments.

  • Timber floor damage caused by using the wrong chemicals

  • Damage on tiles using the wrong products / chemicals

  • Lost / misplaced keys<br><br>Show the importance of storing and labelling keys of our customers

MISCELLANEOUS

  • Explain how to find the "holy grail" of power points

  • Explain how to look for additional services:

  • -Blower

  • -Oven Cleaning

  • -Rubbish Removal

  • -Trampolines

  • -Look for jobs for other jims divisions like carpet/window cleaning etc

  • Explain micro fibre cloths and uses and how to wash them

ITEMS TO BE REVIEWED BY TRAINER AND NEW FRANCHISEE

  • Explain what to do when you break something

  • Explain the difference between domestic/commercial and vacate cleaning

  • Explain principles of quoting

  • Explain concept of trying to do "something extra" on each job

SET-UP THE FOLLOWING ITEMS

  • Explain how to work with contractor/worker to minimise job time

  • Get the new fse to set-up and activate voicemail

  • Set email signature for new fse

  • Activate and set-up email address on smartphone, iPad and laptop

  • Activate JiMBO for new fse

NEW FRANCHISEE REPORT

  • Turned up on time for training days?

  • If NO, did they phone to say they would be late?

  • Was well presented and good standard of hygiene ?

  • Was polite and courteous to trainer ?

  • Was willing and eager to learn ?

  • Listened to instructions and followed them accurately ?

  • Asked relevant questions where appropriate ?

  • Showed a degree of initiative ?

  • Cleaned to an acceptable level ?

ADDITIONAL COMMENTS OR ACTIONS

  • TRAINER NOTES

  • New FSE Name

  • Trainers Name

  • Please go through each service code below and explain what it includes

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