CLEANING ONROAD TRAINING CHECKLIST V2.0

• New FSE Name:

• Franchisor Name:

• Territory:

• Field Visit Number.

• Training Conducted on

  Date
• Location
  Address

• Training Supervisor:

WORKPLACE HEALTH & SAFETY

• Explain Jim's Cleaning Health & Safety Policy <br>Reference: Jim's Cleaning Health & Safety Management System; page 3

  Competent

  Not Yet Competent

  Not Applicable

• Explain Health And Safety Management System Manual

  Competent

  Not Yet Competent

  Not Applicable

• Acceptable standards of behaviour

  Competent

  Not Yet Competent

  Not Applicable

• Explain How to Read and Understand MSDS Register

  Competent

  Not Yet Competent

  Not Applicable

• Safe Work Method Statements (SWMS) <br>Ref: Health & Safety Management System; page 17

  Compliant

  Non-Compliant

  Needs To Improve

• Most common injury hotspots & safety solutions<br>Reference: injury hotspots

  Compliant

  Non-Compliant

  Needs To Improve

• Explain the Importance of Tagging Electrical Equipment

  Competent

  Not Yet Competent

  Not Applicable

• Show and Explain all PPE:<br> <br> <br> <br> <br>

  Competent

  Not Yet Competent

  Not Applicable

• -Safety Goggles

  Competent

  Not Yet Competent

  Not Applicable

• -Gloves

  Competent

  Not Yet Competent

  Not Applicable

• -Residual Current Device (RCD)

  Competent

  Not Yet Competent

  Not Applicable

• -Earmuffs/Ear Plugs

  Competent

  Not Yet Competent

  Not Applicable

• -Dust Mask

  Competent

  Not Yet Competent

  Not Applicable

• -Safety Cones

  Competent

  Not Yet Competent

  Not Applicable

• -First Aid Kit

  Competent

  Not Yet Competent

  Not Applicable

UNDERSTANDING SERVICE CODES

• Please go through each service code below and explain what it includes

• Clean $99<br>

  Yes

  No

  N/A

• Builders Clean

  Yes

  No

  N/A

• Commercial Once

  Yes

  No

  N/A

• Commercial Regular

  Yes

  No

  N/A

• Commercial Sweep

  Yes

  No

  N/A

• Clean Connect

  Yes

  No

  N/A

• Clean DHA

  Yes

  No

  N/A

• Clean Once

  Yes

  No

  N/A

• Clean Once X2

  Yes

  No

  N/A

• Clean Oven

  Yes

  No

  N/A

• Clean Regular

  Yes

  No

  N/A

• Clean Regular X2

  Yes

  No

  N/A

• Clean Vacate

  Yes

  No

  N/A

• Clean Vacate X2

  Yes

  No

  N/A

• Clean Workcover

  Yes

  No

  N/A

MINDSET

• Explain how to Approach Each Cleaning Job by Braking it Down:

  Competent

  Not Yet Competent

  Not Applicable

• -Bathroom

  Competent

  Not Yet Competent

  Not Applicable

• -General Dusting

  Competent

  Not Yet Competent

  Not Applicable

• -Kitchen

  Competent

  Not Yet Competent

  Not Applicable

• -Floors

  Competent

  Not Yet Competent

  Not Applicable

KITCHEN

• Demonstrate how to Clean Oven ( Basic)<br>

  Competent

  Not Yet Competent

  Not Applicable

• Explain how to Detail clean Oven:

  Competent

  Not Yet Competent

  Not Applicable

• -PPE

  Competent

  Not Yet Competent

  Not Applicable

• -Chemicals

  Competent

  Not Yet Competent

  Not Applicable

• -Glass Door

  Competent

  Not Yet Competent

  Not Applicable

• -Racks and Trays

  Competent

  Not Yet Competent

  Not Applicable

• -Temperature

  Competent

  Not Yet Competent

  Not Applicable

• -Pyrolytic Oven

  Competent

  Not Yet Competent

  Not Applicable

• -Precautions to Take

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Clean Microwave.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Clean Rangehood.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Clean Cooktop.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Clean Benchtop.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate different viewing angles to ensure bench tops are clean.

  Competent

  Not Yet Competent

  Not Applicable

• Explain different types of Bench tops.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Clean sinks and taps.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Clean Cupboards.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Clean Fridge.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Clean and Polish Stainless Steel.

  Competent

  Not Yet Competent

  Not Applicable

• Explain how to remove "Tea Staining" from Stainless Steel.

  Competent

  Not Yet Competent

  Not Applicable

BATHROOM

• Explain how to Breakdown Bathroom into Sections.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Clean Mirrors.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Clean basin/taps.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Clean bath.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Clean shower tiles/screen.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Clean toilet.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Clean exhaust fan.

  Competent

  Not Yet Competent

  Not Applicable

• Discuss best cloths to use and why.

  Competent

  Not Yet Competent

  Not Applicable

• Discuss best products to use and why.

  Competent

  Not Yet Competent

  Not Applicable

GENERAL DUSTING

• Demonstrate how to Clean dining room furniture.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Clean lounge room furniture.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Clean TV Screens and Computer screens.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Clean bedroom furniture.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Clean laundry.

  Competent

  Not Yet Competent

  Not Applicable

ITEMS TO BE REVIEWED BY TRAINER AND NEW FRANCHISEE

• Demonstrate how to Clean Walls.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Use sugar soap ( Tricleanium).

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Clean wall hangings.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Clean ceiling fans.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Clean blinds.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Use correct Cobweb tools.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to clean skirting boards

  Competent

  Not Yet Competent

  Not Applicable

• Explain/Demonstrate risks of using vacuum for cobweb removal.

  Competent

  Not Yet Competent

  Not Applicable

• Explain how to clean windows:

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to clean windows using Scrim cloth.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to clean windows using proper tools.

  Competent

  Not Yet Competent

  Not Applicable

FLOORS

• Demonstrate the Following:

  Competent

  Not Yet Competent

  Not Applicable

• How to Vacuum

  Competent

  Not Yet Competent

  Not Applicable

• Never walk backwards while Vacuuming stairs and why

  Yes

  No

• Frequency of emptying Vacuum

  Yes

  No

• Cord management and Maintanance

  Yes

  No

• How to adjust vacuum belts for comfort

  Yes

  No

• Explain the difference between Aqua mop and Bucket Mop.

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to use Aqua Mop

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to use Bucket Mop

  Competent

  Not Yet Competent

  Not Applicable

• Demonstrate how to Clean/Change micro fibre pads

  Yes

  No

CHEMICALS

• Explain how chemicals have changed from harsh to friendly.

  Competent

  Not Yet Competent

  Not Applicable

• Explain Enzyme Wizard products and uses.

  Competent

  Not Yet Competent

  Not Applicable

• Explain specific chemicals for certain cleaning jobs<br><br> -Oven Cleaning<br> -Mould Removal<br> -Vacates

  Competent

  Not Yet Competent

  Not Applicable

• Explain about dilution and mixing/ labelling of chemicals.

  Competent

  Not Yet Competent

  Not Applicable

CUSTOMERS

• Explain Importance of Business Cards

  Yes

  No

• Explain Importance of how to answer phone correctly

  Yes

  No

• Explain Importance of Wearing proper uniform

  Yes

  No

• Quoting & invoicing <br><br>Always quote GST inclusive

  Yes

  No

  N/A

• Explain Importance of exceeding customers expectations

  Yes

  No

• Importance of 3R's<br><br>Repeat, regular and referrals

  Yes

  No

  N/A

• Explain Importance of Why we must act on leads IMMEDIATELY

  Yes

  No

• Explain How to avoid customer complaints <br>

  Yes

  No

• Explain what to do if you have a customer complaint

  Yes

  No

JIMBO

• Trainee to enter 3 schedules

  Yes

  No

  N/A

• Trainee to enter 3 quotes

  Yes

  No

  N/A

• Trainee to enter 3 invoices

  Yes

  No

  N/A

• Trainee to enter 3 expenses

  Yes

  No

  N/A

• Browse library and documents

  Yes

  No

  N/A

MOST COMMON INSURANCE CLAIMS

• Please cover the most common insurance claims listed below

• Damages on benchtops mainly caused by putting the spray bottle on the benchtop after cleaning the oven

  Yes

  No

  N/A

• Scratching Windows during the clean*<br>*Jim's Cleaning Group recommends for cleaning franchisees to use Jim's Window Cleaning for all builders cleans. Higher excess ($5000) applies for window cleaning services for new homes and apartments.

  Yes

  No

  N/A

• Timber floor damage caused by using the wrong chemicals

  Yes

  No

  N/A

• Damage on tiles using the wrong products / chemicals

  Yes

  No

  N/A

• Lost / misplaced keys<br><br>Show the importance of storing and labelling keys of our customers

  Yes

  No

  N/A

MISCELLANEOUS

• Explain how to find the "holy grail" of power points

  Yes

  No

• Explain how to look for additional services:

  Yes

  No

• -Blower

  Yes

  No

• -Oven Cleaning

  Yes

  No

• -Rubbish Removal

  Yes

  No

• -Trampolines

  Yes

  No

• -Look for jobs for other jims divisions like carpet/window cleaning etc

  Yes

  No

• Explain micro fibre cloths and uses and how to wash them

  Yes

  No

ITEMS TO BE REVIEWED BY TRAINER AND NEW FRANCHISEE

• Explain what to do when you break something

  Yes

  No

• Explain the difference between domestic/commercial and vacate cleaning

  Yes

  No

• Explain principles of quoting

  Yes

  No

• Explain concept of trying to do "something extra" on each job

  Yes

  No

SET-UP THE FOLLOWING ITEMS

• Explain how to work with contractor/worker to minimise job time

  Yes

  No

• Get the new fse to set-up and activate voicemail

  Yes

  No

  N/A

• Set email signature for new fse

  Yes

  No

  N/A

• Activate and set-up email address on smartphone, iPad and laptop

  Yes

  No

  N/A

• Activate JiMBO for new fse

  Yes

  No

  N/A

NEW FRANCHISEE REPORT

• Turned up on time for training days?

  Yes

  No

  N/A

• If NO, did they phone to say they would be late?

  Yes

  No

  N/A

• Was well presented and good standard of hygiene ?

  Yes

  No

  N/A

• Was polite and courteous to trainer ?

  Yes

  No

  N/A

• Was willing and eager to learn ?

  Yes

  No

  N/A

• Listened to instructions and followed them accurately ?

  Yes

  No

  N/A

• Asked relevant questions where appropriate ?

  Yes

  No

  N/A

• Showed a degree of initiative ?

  Yes

  No

  N/A

• Cleaned to an acceptable level ?

  Yes

  No

  N/A

ADDITIONAL COMMENTS OR ACTIONS

• TRAINER NOTES

• New FSE Name

  Sign

• Trainers Name

  Sign

• Please go through each service code below and explain what it includes