Audit

WORKPLACE HEALTH & SAFETY

Explain Jim's Cleaning Health & Safety Policy
Reference: Jim's Cleaning Health & Safety Management System; page 3

Explain Health And Safety Management System Manual

Acceptable standards of behaviour

Explain How to Read and Understand MSDS Register

Safe Work Method Statements (SWMS)
Ref: Health & Safety Management System; page 17

Most common injury hotspots & safety solutions
Reference: injury hotspots

Explain the Importance of Tagging Electrical Equipment

Show and Explain all PPE:




-Safety Goggles

-Gloves

-Residual Current Device (RCD)

-Earmuffs/Ear Plugs

-Dust Mask

-Safety Cones

-First Aid Kit

UNDERSTANDING SERVICE CODES

Please go through each service code below and explain what it includes

Clean $99

Builders Clean

Commercial Once

Commercial Regular

Commercial Sweep

Clean Connect

Clean DHA

Clean Once

Clean Once X2

Clean Oven

Clean Regular

Clean Regular X2

Clean Vacate

Clean Vacate X2

Clean Workcover

MINDSET

Explain how to Approach Each Cleaning Job by Braking it Down:

-Bathroom

-General Dusting

-Kitchen

-Floors

KITCHEN

Demonstrate how to Clean Oven ( Basic)

Explain how to Detail clean Oven:

-PPE

-Chemicals

-Glass Door

-Racks and Trays

-Temperature

-Pyrolytic Oven

-Precautions to Take

Demonstrate how to Clean Microwave.

Demonstrate how to Clean Rangehood.

Demonstrate how to Clean Cooktop.

Demonstrate how to Clean Benchtop.

Demonstrate different viewing angles to ensure bench tops are clean.

Explain different types of Bench tops.

Demonstrate how to Clean sinks and taps.

Demonstrate how to Clean Cupboards.

Demonstrate how to Clean Fridge.

Demonstrate how to Clean and Polish Stainless Steel.

Explain how to remove "Tea Staining" from Stainless Steel.

BATHROOM

Explain how to Breakdown Bathroom into Sections.

Demonstrate how to Clean Mirrors.

Demonstrate how to Clean basin/taps.

Demonstrate how to Clean bath.

Demonstrate how to Clean shower tiles/screen.

Demonstrate how to Clean toilet.

Demonstrate how to Clean exhaust fan.

Discuss best cloths to use and why.

Discuss best products to use and why.

GENERAL DUSTING

Demonstrate how to Clean dining room furniture.

Demonstrate how to Clean lounge room furniture.

Demonstrate how to Clean TV Screens and Computer screens.

Demonstrate how to Clean bedroom furniture.

Demonstrate how to Clean laundry.

ITEMS TO BE REVIEWED BY TRAINER AND NEW FRANCHISEE

Demonstrate how to Clean Walls.

Demonstrate how to Use sugar soap ( Tricleanium).

Demonstrate how to Clean wall hangings.

Demonstrate how to Clean ceiling fans.

Demonstrate how to Clean blinds.

Demonstrate how to Use correct Cobweb tools.

Demonstrate how to clean skirting boards

Explain/Demonstrate risks of using vacuum for cobweb removal.

Explain how to clean windows:

Demonstrate how to clean windows using Scrim cloth.

Demonstrate how to clean windows using proper tools.

FLOORS

Demonstrate the Following:

How to Vacuum

Never walk backwards while Vacuuming stairs and why

Frequency of emptying Vacuum

Cord management and Maintanance

How to adjust vacuum belts for comfort

Explain the difference between Aqua mop and Bucket Mop.

Demonstrate how to use Aqua Mop

Demonstrate how to use Bucket Mop

Demonstrate how to Clean/Change micro fibre pads

CHEMICALS

Explain how chemicals have changed from harsh to friendly.

Explain Enzyme Wizard products and uses.

Explain specific chemicals for certain cleaning jobs

-Oven Cleaning
-Mould Removal
-Vacates

Explain about dilution and mixing/ labelling of chemicals.

CUSTOMERS

Explain Importance of Business Cards

Explain Importance of how to answer phone correctly

Explain Importance of Wearing proper uniform

Quoting & invoicing

Always quote GST inclusive

Explain Importance of exceeding customers expectations

Importance of 3R's

Repeat, regular and referrals

Explain Importance of Why we must act on leads IMMEDIATELY

Explain How to avoid customer complaints

Explain what to do if you have a customer complaint

JIMBO

Trainee to enter 3 schedules

Trainee to enter 3 quotes

Trainee to enter 3 invoices

Trainee to enter 3 expenses

Browse library and documents

MOST COMMON INSURANCE CLAIMS

Please cover the most common insurance claims listed below

Damages on benchtops mainly caused by putting the spray bottle on the benchtop after cleaning the oven

Scratching Windows during the clean*
*Jim's Cleaning Group recommends for cleaning franchisees to use Jim's Window Cleaning for all builders cleans. Higher excess ($5000) applies for window cleaning services for new homes and apartments.

Timber floor damage caused by using the wrong chemicals

Damage on tiles using the wrong products / chemicals

Lost / misplaced keys

Show the importance of storing and labelling keys of our customers

MISCELLANEOUS

Explain how to find the "holy grail" of power points

Explain how to look for additional services:

-Blower

-Oven Cleaning

-Rubbish Removal

-Trampolines

-Look for jobs for other jims divisions like carpet/window cleaning etc

Explain micro fibre cloths and uses and how to wash them

ITEMS TO BE REVIEWED BY TRAINER AND NEW FRANCHISEE

Explain what to do when you break something

Explain the difference between domestic/commercial and vacate cleaning

Explain principles of quoting

Explain concept of trying to do "something extra" on each job

SET-UP THE FOLLOWING ITEMS

Explain how to work with contractor/worker to minimise job time

Get the new fse to set-up and activate voicemail

Set email signature for new fse

Activate and set-up email address on smartphone, iPad and laptop

Activate JiMBO for new fse

NEW FRANCHISEE REPORT

Turned up on time for training days?

If NO, did they phone to say they would be late?

Was well presented and good standard of hygiene ?

Was polite and courteous to trainer ?

Was willing and eager to learn ?

Listened to instructions and followed them accurately ?

Asked relevant questions where appropriate ?

Showed a degree of initiative ?

Cleaned to an acceptable level ?

ADDITIONAL COMMENTS OR ACTIONS

TRAINER NOTES

New FSE Name
Trainers Name

Please go through each service code below and explain what it includes

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.