Information
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Please enter Audit Title in the following format:
YYYY MMDD Form-KPI Retail
I.e. 2014 0815 Form-KPI Retail -
Audit Title
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Site
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Conducted on
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Prepared by
Car Park
Car Park
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Are the walls and doors clean? <br>Inspect a section of car park that contains a wall and door. This does not include public centre entry doors but may include emergency exit doors (not retailer doors) exiting into the car park. <br> <br>Answer YES if; <br>a) 80% of each wall or door are free from a build up of dirt, dust, grime, scale, mould, mildew, rust stains, water marks or calcium and cobwebs (build up is considered greater than 2mm); <br> <br>AND <br>b) There is not a build up of bird droppings greater than 10cm2 <br>c) There is no graffiti
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Are the ceiling, lights and light covers in the car park area clean? <br>Examine the ceiling and lights (the size of 20 bays/car spaces). <br> <br>Answer YES if; <br>a) 80% of each surface (ceiling, lights and covers) are free from a build up of dirt, dust, grime, scale, mould, mildew, rust stains, water marks or calcium and cobwebs (build up is considered greater than 2mm); <br> <br>AND <br>b) There is not a build up of bird droppings greater than 10cm2 <br>c) There is no graffiti <br> <br>Answer NA if there is no undercover section.
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Is the car park bitumen or concrete (floor) clean?
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Were the pipes, vents & signs clean? <br>Examine the pipes, vents and signs (the size of 20 bays/car spaces). This includes any down pipes, exposed ceiling pipes, air vents and air conditioning vents and directional signage. <br> <br>Answer YES if; <br>a) 80% of surfaces from each item (pipe, vents and signs) are free from a build up of dirt, dust, grime, scale, mould, mildew, rust stains, water marks or calcium and cobwebs (build up is considered greater than 2mm); <br> <br>AND <br>b) There is not a build up of bird droppings greater than 10cm2 <br>c) There is no graffiti <br> <br>Answer NA if there is no undercover section or there were no pipes or vents in the area you audited.
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Were the columns/pylons clean? <br>Examine the columns and pylons (the size of 20 bays/car spaces). If shade cloths are installed, audit the support poles as for columns. <br> <br>Answer YES if; <br>a) 80% of the surfaces of each item (column/pylon) are free from a build up of dirt, dust, grime, scale, mould, mildew, rust stains, water marks or calcium and cobwebs (build up is considered greater than 2mm); <br> <br>AND <br>b) There is not a build up of bird droppings greater than 10cm2 <br>c) There is no graffiti <br> <br>Answer NA if there was no under cover section or there were no columns or pylons in the area you audited.
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Is the Valet suite clean and well presented? <br>Inspect the condition of the Valet suite <br> <br>Answer YES if: <br>a) Desk clean and tidy & well presented <br>b) Free from cobwebs, dead insects, dust or dirt build up
Entrances
Entrances
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Is the footpath and/or stairs, bollards and lights at the centre entrance clean? <br>Inspect 2 centre entrances and assess footpath, stairs, bollards and lights. <br> <br>Answer YES if: the entrance footpath and/or stairs extending 8m from the centre entrance door: <br> <br>a) If there are 3 or less pieces of litter <br>b) Is free of a significant build up of chewing gum (more than 3 pieces per sqm) <br>c) Is free from more than 1 spill or stain greater than 10cm x 10cm <br>d) Is free from a significant visible build-up of dirt or dust <br>e) Corners are free from a visible build-up of dirt or grime; and <br>f) Bollards are free from smears, spills or dirt marks greater than 5cm in length and free of graffiti PLUS <br>g) Lights free from dust, dirt or grime build-up (build-up is considered greater than 1mm) <br>h) Lights free from cobwebs or dead insects <br>I) Free from a build up of cigarette butts (more than 5) <br>j) Surrounding garden beds or pot plants have 3 or less pieces of litter
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Is the entry door, wall and glass clean? <br>Please inspect 2 centre entrances and assess entry walls, doors, door handles, door hinges, door frames and glass. <br> <br>Answer YES if: the wall, door, frames, handles, hinges and glass are: <br>a) Free from streaks, smears or marks longer than 5cm <br>b) Free from more than 2 hand prints <br>c) Free from a visible build-up of dust or grime covering more than 10% of the fitting, door, wall or glass <br>d) Free from graffiti <br>e) Free from visible past cleaning attempts <br>f) Free of cobwebs
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Are the rubbish bins clean? <br>Inspect 2 centre entrances and assess bins at each entrance audited. <br> <br>Answer YES if: <br>a) Bins are not overflowing <br>b) The outside of bin is not stained or marked with more than 2 dirty marks greater than 5cm on the base, sides or top <br>c) There are no more than 10 cigarette butts on the bin lid (outside bins only) <br>d) The bins have a bin liner in place <br>e) There is no offensive odour emanating from the bin <br>f) The bin does not have visible dust or grime build up on the base, sides or top <br> <br>Mark NA if there is no bin at the entrance.
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Were the Automatic Payment Machines clean? <br>Inspect the closest APM machine. Assess external surfaces of APM. This is only for the car park to centre entrance inside the centre. <br> <br>Answer YES if all pay machines are: <br>a) Have 2 or less smears, splashes or stains larger than 5cm <br>d) Free from cobwebs, dead insects and visible dust or dirt build up <br>a) Free from scale, mould or mildew <br>b) Free from cleaning product build up <br> <br>Answer NA if the car park you assessed does not have an Automatic Payment machine.
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Is the entry mat clean? <br>Inspect 2 centre entrances and assess entry mat. <br> <br>Answer YES if the entry mat (internal and external if mat is on either side of door): <br>a) There is no litter on mat <br>b) Does not have a visible build up of dust or dirt (looks like it needs a vacuum) <br>c) Has less 2 or less deep rooted chewing gum spots
General Mall
General Mall
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Are the ceiling, wall lights and air conditioning registers clean? <br>Examine all lights and air conditioning registers (floor area the length of 20 stores). <br> <br>Answer YES if lights were: <br>a) Free from dust, dirt or grime build up greater than 1mm <br>b) Free from cobwebs or dead insects <br>
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Are the floors and carpet areas clean? <br>Inspect the cleanliness of the floor (floor area the length of 20 stores). <br> <br>Answer YES if there are 3 or less of the following: <br>a) Litter <br>b) Liquid spills (drinks, water etc) <br>c) Dry spills (fries, lollies etc) <br>d) Dust/fluff balls greater than 1 cm x 1cm <br>e) Stains on carpet <br>f) Scuff marks on floors greater than 10cm <br>g) Tiles polished to a high lustre PLUS <br>h) The mall skirting boards are free of dust or grime build-up (excluding retailers) <br>
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Are the balustrades clean? <br>Inspect the balustrades on the level you are on, including glass, metal/wrought iron, timber and combination balustrades. <br> <br>Answer YES if: All balustrades observed were free from: <br>a) Scale, mould or mildew <br>b) Cleaning product build up <br>c) Smears, splashes or stains larger than 5cm <br>d) More than 2 handprint per panel <br>e) Cobwebs, dead insects, dust or dirt build up <br>f) Visible dust build-up on ledges <br> <br>Answer NA if the centre has no balustrades in that level of the general mall.
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Are directional signage, advertising signage, directory boards, payphones and ATM's clean? <br>Inspect the following; <br> - Directional signage (including free standing store directions and electronic signage <br> - Advertising signage <br> - Directory boards <br> - ATM's and <br> - Payphones <br> <br>Answer YES if all directional and advertising signage, directory boards, ATM's and payphones are free from: <br>a) Scale, mould or mildew <br>b) Cleaning product build up <br>c) Smears, splashes or stains larger than 5cm <br>d) Cobwebs, dead insects, dust or dirt build up
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Are the rubbish bins clean and well presented? <br>Examine 4 bins on the level you are on. <br> <br>Answer YES if: <br>a) Bins are not overflowing <br>b) The outside of bin is not stained or marked with more than 2 dirty marks or smears greater than 5 cm on the base, sides or top <br>c) The bins have a bin liner in place <br>d) There is no offensive odour emanating from the bins <br>e) The bin does not have visible dust or grime on the base, sides or top
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Are general mall pot & plants free of rubbish? <br>Examine 4 pot plants on the level you are on. <br> <br>Answer YES if all Pot Plants are free from: <br>a) Papers, receipts or wrappers <br>b) Gum or cigarette butts <br>c) Food scraps, bottles or other litter <br>d) Smears greater than 5cm and dust deeper than 1mm
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Are all lifts, escalators and travelators clean? <br>Examine at a minimum once of each of the following; <br> - Lifts (Note: This does not include service lifts) <br> - Escalators and <br> - Travelators <br> <br>Answer YES if: all lifts, escalators and travelators observed were clean and meet the standard below . <br>a) All tracks/steps are free from a build-up of dirt, dust or spills. A build up is considered dust or grime that is highly visible, i.e. not a light covering. <br>b) All handrails/safety rails are free from sticky substances or dust <br>c) Escalators, travelators, lift floors and walls are free from rubbish or dirt <br>d) Lift floors and walls are free from dirt <br>e) Glass is free from more than 2 handprints or smears greater than 10 cm and is visibly clear <br>f) Side panels (e.g. stainless steel) are free from more than 2 smears greater that 5cm with no visible dust build-up <br>g) Floor plates top and bottom of the escalators and travelators are free of a build-up of grime, dust and dirt <br>h) Door tracks are free from a build-up of dirt, dust and grime
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Are coffee tables and seats within the general mall seating areas clean and well presented? <br>Inspect customer mall furniture . This includes seating pods or individual tables and chairs but excludes retailer furniture. <br> <br>Answer YES if each seating area has no more than 1 of the following (in total): <br>a) Papers, wrappers , plastic / paper bags, drink bottles or cups <br>b) Liquid spills (drinks, water etc) <br>c) Dry spills (fries, gum, lollies etc) <br>d) Visible dust or dirt build up in corners or seams; PLUS <br>e) The carpeted area at seating areas is free of dust, fluff balls, dirt build up and does not look like carpet area needs vacuuming <br>f) Furniture is well presented i.e. furniture is placed neatly and proportionately in the specified area, e.g. on a rug.
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Is the play world / playtown clean and free from rubbish? <br>Please examine the Play world in the assessment zone. <br> <br>Answer YES if: the Play world you visited is free from the following: <br>a) More than 2 pieces of litter such as papers, plastic bags, paper bags, drink bottles or cups, wrappers or any other form of rubbish <br>b) Liquid spills (drinks, water, etc) <br>c) Dry spills (food scraps, crumbs, sultanas, crackers, etc) <br>d) Dust, grime or dirt build up on the play surfaces and in corners and/or between vinyl netting <br>e) Handprints and build up of dirt and smears on doors, panels and signage
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Is the concierge desk clean? <br>Inspect a Concierge Desk. <br> <br>Answer YES if; the Concierge Desk is: <br>a) Free of visible build up of dust and dirt <br>b) Free from more than 2 smear greater than 5cm <br>c) Free from graffiti or vandalism <br>d) Well polished
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Were the kiddie carts, mobile shoppers and other equipment clean and well presented? <br>Examine the mobility equipment located at the Concierge Desk. <br> <br>Answer YES if: Each piece of equipment is: <br>a) Free from more than 2 marks or smears greater than 5 cm <br>b) Free from crumbs or rubbish in the basket <br>c) Free from a visible build-up of dust.
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Are the ceiling, ceiling vents and lights clean? <br>Inspect the ceiling, ceiling vents, lights and pipes in the restroom. Ceiling vents include extractor fans and air conditioning vents. <br> <br>Answer YES if: all ceiling surfaces, vents, pipes and lights are free from: <br>a) Build up of dirt or grime in corners <br>b) Cobwebs, dead insects or hair balls <br>c) Visible dust build-up covering more than 10% of each item (ceiling, vents or lights) and more than 1mm thick <br>d) Scuffs or smears longer than 5cm <br>e) Discolouration or stains measuring more than 5cm in diameter <br>f) Cleaning product build up
Restrooms
Restrooms
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Are the walls, doors and partitions clean? <br>Please inspect all wall surfaces in the restroom plus the entry door. This includes the wall in the general area and unattended cubicles. <br> <br>Answer YES if: all wall and door surfaces are: <br>a) Free from a build up of dirt or grime <br>b) Free from cobwebs, dead insects or dust <br>c) Free from scuffs or smears longer than 5cm <br>d) Free from discolouration or stains measuring more than 5cm <br>e) Free from cleaning product build up <br>f) More that 15% of grouting free from discolouration or staining <br>g) Free from graffitti <br>I) Tiles polished to a high lustre
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Are the floors clean? <br>Inspect the floor surface in the restroom. This includes the floor in the general area and unattended cubicles. This includes skirting tiles and floor edges. <br> <br>Answer YES if: the floor surface is; <br>a) Free from a build up of dirt, scuffs, smears, dust or grime, including in corners (that is, the floor does not look like it needs a mop) <br>b) Free from discolouration or stains measuring more than 15cm in length <br>c) Free from puddles of water which covers an area greater than 15cm in diameter <br>d) Grouting is free from discolouration or staining; and <br>e) There are less than 2 pieces of paper or rubbish
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Are the mirrors, taps, basins & bench tops clean? <br>Inspect the mirrors, taps, basins, bench tops and change tables in the rest room. <br> <br>Answer YES if: all mirrors, taps, basins, bench tops and change tables meet the standard below. <br>a) Bench tops free from soap overflow greater than 2cm <br>b) Bench tops free from puddles covering an area of 15cm in diameter <br>c) Vanity mirrors free from visible dirt, hairs, dust and make-up (female rest rooms) <br>d) Basins free of smears, soap residue and marks greater than 3cm in length <br>e) Basins are free of dust build up and free of 2 pieces of litter <br>f) Basin drains and taps surrounds free from scale, mould or grime build-up <br>g) Mirrors free from dust and the corners are free from a build up of grime <br>h) Mirrors are free from more than 2 marks and smears greater that 2cm in length <br> <br>Note: Bench tops are where the hand wash basins are located, vanities are where the make-up mirrors are located in the female toilets.
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Are the bins clean, have capacity for more rubbish and lined with the correct bin liner? <br>Inspect rubbish bins in the restroom. <br> <br>Answer YES if: rubbish bins were: <br>a) Free from visible dust, grime, dirt, spills or smears <br>b) Free from discolouration or graffiti <br>c) Free from unpleasant odour; and <br>d) Bin liner in place, secured to the bin and fits the size of the bin. <br>e) Bins are not overflowing
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Are the rest room toilet bowls, toilet seats, urinals and wall tiles under urinals clean? <br>Check all unattended cubicles in the restroom. <br> <br>Answer YES if: all unattended toilet bowls, seats & urinals are free from: <br>a) A build-up of stains, residue or debris <br>b) A build up of uric acid greater than 4cm on tiles or fittings <br>c) Build up of dust
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Are toilet paper, soap and hand towel dispensers in the restroom clean and well stocked? <br>Check all toilet paper, soap and paper hand towel dispensers in the restroom (check unattended cubicles and soap dispensers). <br> <br>Answer YES if: all toilet paper, soap and paper hand towel dispensers are: <br>a) Free from smears greater than 5cm long <br>b) Free from visible build-up of dust; <br>c) Well stocked: <br> - At least a 1/4 of a roll of toilet paper available in each cubicle <br> - Hand soap available in each dispenser <br> - Paper towels available in at least 50% of dispensers (where hand towel dispensers are provided)
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Does the restroom have a pleasant odour? <br>Answer YES if: upon entry to the restroom: <br>a) There is no unpleasant or offensive odour lingering throughout the entire restroom
Parentsroom
Parentsroom
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Are the walls, doors and partitions clean? <br>Please inspect all wall surfaces in the parents room plus the entry door. This includes the wall in the general area and unattended cubicles. <br> <br>Answer YES if: all wall surfaces are: <br>a) Free from a build up of dirt or grime <br>b) Free from cobwebs, dead insects or dust <br>c) Free from scuffs or smears longer than 5cm <br>d) Free from discolouration or stains measuring more than 5cm <br>e) Free from cleaning product build up <br>f) More that 15% of grouting free from discolouration or staining <br>g) Free from Graffiti <br>i) Tiles polished to a high lustre
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Are the floors clean? <br>Inspect the floor surface in the parents room. This includes the floor in the general area and unattended cubicles. This includes skirting tiles and floor edges. <br> <br>Answer YES if: the floor surface is free from; <br>a) A build up of dirt, scuffs, smears, dust or grime, including in corners (that is, the floor does not look like it needs a mop) <br>b) Discolouration or stains measuring more than 15cm in length <br>c) Puddles of water which covers an area greater than 15cm in diameter <br>d) Discolouration or staining on the grouting; and <br>e) Less than 2 pieces of paper or rubbish
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Are the mirrors, taps, basins & bench tops clean? <br>Inspect the mirrors, taps, basins, bench tops and change tables in the parents room. <br> <br>Answer YES if: all mirrors, taps, basins, bench tops and change tables meet the standard below. <br>a) Bench tops free from soap overflow greater than 2cm <br>b) Bench tops free from puddles covering an area of 15cm in diameter <br>c) Vanity mirrors free from visible dirt, hairs, dust and make-up (female rest rooms) <br>d) Basins free of smears, soap residue and marks greater than 3cm in length <br>e) Basins are free of dust build up and free of 2 pieces of litter <br>f) Basin drains and taps surrounds free from scale, mould or grime build-up <br>g) Mirrors free from dust and the corners are free from a build up of grime <br>h) Mirrors are free from more than 2 marks and smears greater that 2cm in length
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Are the bins (regular and nappy bins) clean, have capacity for more rubbish and lined with the correct bin liner ? <br>Inspect rubbish and nappy bins in the parents room. <br> <br>Answer YES if: rubbish bins and nappy bins were: <br>a) Free from visible dust, grime, dirt, spills or smears <br>b) Free from discolouration or graffiti <br>c) Free from unpleasant odour; and <br>d) Bin liner in place, secured to the bin and fits the size of the bin. <br>e) Bins are not overflowing
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Are the child / parents toilet bowls & toilet seats clean? <br>Please check the child and parents toilet. <br> <br>Answer YES if: toilet bowls & seats are free from: <br>a) A build-up of stains, residue or debris <br>b) A build up of uric acid greater than 4cm on tiles or fittings <br>c) Build up of dust <br>
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Are toilet paper, soap and hand towel dispensers in the parents room clean and well stocked? <br>Please check all toilet paper, soap and paper hand towel dispensers in the parents room (check unattended cubicles and soap dispensers). <br> <br>Answer YES if: all toilet paper, soap and paper hand towel dispensers are: <br>a) Free from smears greater than 5cm long <br>b) Free from visible build-up of dust <br>c) Well stocked: <br> - At least a 1/4 of a roll of toilet paper available in each cubicle <br> - Hand soap available in each dispenser <br> - Paper towels available in at least 50% of dispensers (where hand towel dispensers are provided)
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Is the microwave/bottle warmer clean? <br>Inspect the outside and inside of the microwave, including glass plate. <br> <br>Answer YES if: the microwave is free from; <br>a) Food spills, splatters, crumbs or smears inside and outside <br>b) Free from milk stains and odour.
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Is the play area tidy and free from rubbish? <br>Inspect the children's play area <br> <br>Answer YES if: the children's play area was clean & tidy, including: <br>a) No more than 3 pieces of paper or rubbish on the floor of the play area <br>b) Children's amusement devices free from smears, marks and dirt build up <br>c) Glass fencing free from no more than 2 handprints or 2 smears
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Does the parents room have a pleasant odour? <br>Answer YES if: upon entry to the parents room: <br>a) There is no unpleasant or offensive odour lingering throughout the entire parents room
Food Court
Food Court
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Are the windows and glass panels clean? <br>Inspect the windows and glass panels. <br> <br>Answer YES if: The glass is free from; <br>a) More than 3 streaks, smears or marks longer than 5cm <br>b) More than 2 hand prints per 5m length <br>c) Visible build-up of dust or grime <br>d) Graffiti <br>e) Visible past cleaning attempts <br> <br>Answer NA if there are no windows or glass panels.
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Were tables cleared and ready for use within 5 minutes of being vacated and was the cleaner using a Green coloured cloth to wipe table surfaces? <br>Answer YES if: After 5 minutes vacant tables were free from: <br>a) Visible dirt, dust or sticky/greasy substances <br>b) Food scraps, crumbs, smears or gum <br>c) Trays, papers, plastic bags or general rubbish <br>d) Graffiti <br>e) Wet areas (from spills or just being wiped with a wet cloth) <br>f) AND cleaner (if sited) used a green cloth to wipe table surfaces
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Are un-attended tables, bases, chairs, legs and high chairs in the food court clean? <br>Examine a maximum of 10 tables and accompanying chairs & 2 high chairs in the food court which are unattended. If there are less than 10 unattended tables/chairs and less than 2 unattended high chairs then assess what is available. <br> <br>Answer YES if: Tables & chairs examined are free from: <br>a) A build-up of dirt or grime (greater than 1mm) <br>b) Scale, mould or mildew <br>c) Cleaning product build up <br>d) Smears or dirty marks and <br>e) Under tables are free from less than 3 pieces of gum <br>f) Between seat upholstery free of a build-up of crumbs, wraps or litter
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Is the food court floor clean? <br>Inspect the food court floor. <br> <br>Answer YES if: There are 5 or more of the following: <br>a) Papers, wrappers or plastic bags and any other form of rubbish <br>b) Liquid spills (drinks, water etc) <br>c) Dry spills (food scraps, fries, lollies etc) <br> <br>PLUS <br>e) Skirting boards are free of scuff marks <br>f) Skirting boards are free of dust or grime build-up <br>g) Floor is free of scuff marks great than 15cm in length. <br> <br>Answer Yes if non compliant items were removed within 5 minutes.
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Were the plants/pot plants within the Food Court clean? <br>Examine the plants and pot plants in the general Food Court area. <br> <br>Answer YES if: Plants and pot plants in the Food Court are free from all of the following: <br>a) Papers, receipts or wrappers <br>b) Gum or cigarette butts <br>c) Food scraps, bottles or other litter <br>d) Pots are free from smears greater than 5cm and dust deeper than 1mm <br> <br>Answer NA if: the Food Court has no plants or pot plants.
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Are the recycling stations and cleaners stations clean and well presented? <br>Inspect two recycling stations and one cleaners station. Inspect inside and around the stations. <br> <br>Answer YES if: all refuse stations and cleaners stations in the food court are free from: <br>a) Build-up of dirt or grime <br>b) Cleaning product build up <br>c) Smears, splashes or stains <br>d) Cobwebs, dead insects, dust or dirt build up <br>e) Food scraps, sticky residue or fatty deposits and <br>f) 5 crockery items and 10 trays
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Are the rubbish bins clean well presented? <br> <br>These are rubbish bins that are not recycling stations <br>Examine 4 bins (or if less than 4, examine all bins available). <br> <br>Answer YES if: <br>a) Bins were not overflowing <br>b) The outside of bin is not stained or marked with more than 2 dirty marks greater than 5cm on the base, sides or top <br>c) The bins have a bin liner in place <br>d) There is no offensive odour emanating from the bins <br>e) The bin does not have visible dust or grime on the base, sides or top <br> <br>Note: If there are no stand alone bins, then mark as NA..
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Are food court lights in the general area clean? <br>Examine 30 non-retailer lights in the food court general area. <br> <br>Answer YES if: 27 or more lights were: <br>a) Free from dust, dirt or grime build up. Build up is considered greater than 1mm. <br>b) Free from cobwebs or dead insects
Perimeter
Perimeter
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Are external garden beds, planters clean ? <br>Inspect Westfield garden beds, planters and pot plants. This includes fixed pot plants, large planters and garden beds but does not include nature strips or council property. <br> <br> <br>Answer YES if: Garden bed, planter or pot is free from more than 3 of the following items: <br>a) Papers, receipts or wrappers <br>b) Gum or cigarette butts (5 cigarette butts = 1 piece of litter) <br>c) Food scraps, bottles or other litter <br> <br>Answer NA and assign full points if there are no gardens or plants in the section of perimeter you have assessed.
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Was the exit to the Car Park clean and well presented? <br>Inspect the entrance to the car park area (street section). The entry is the foot path area to the entrance of the Westfield car park. <br> <br>Answer YES if: There are no more than 3 of the following: <br>a) Papers or plastic bags <br>b) Liquid spills (drinks, water etc) <br>c) Dry spills (fries, lollies etc) <br>d) More than 3 cigarette butts <br>e) Any other form of rubbish <br> <br>AND <br>f) There is not significant build up of dirt greater than 20cm x 20 cm
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Are the lights clean? <br>Please examine lights in the area being audited. Typically these will be lights secured to the outside of the building. <br> <br>Answer YES if: <br>a) 10% of each light fitting is free from cobwebs or dead insects
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Are the external walls, doors and door frames clean? <br>Inspect a section of the external building that contains a wall and door. This does not include public centre entry doors or the car park but may include emergency exit doors spilling to the buildings perimeter (not retailer doors). <br> <br>Answer YES if: The wall and door assessed is free from: <br>a) Build up of scale, mould or mildew <br>b) Build-up of dust, dirt, smears or hand prints <br>c) Discolouration or stains <br>d) Graffiti <br>e) Cobwebs, dead insects or bird droppings
BOH
BOH
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Are corridor passageways and service doors clean? <br>Please inspect at least two passageways. <br> <br>Answer YES if: <br>a) There is no build-up of dust, grime or dirt on the floor <br>b) There is no build-up of dust, marks or grime on the walls <br>c) There is no more than 2 instances of graffiti <br>d) More than 90% of light fittings are free from a build-up of dead insects <br>e) More than 90% of the ceiling is free from splatters, grime, dust or marks <br>f) More than 90% of each emergency exit and service doors are free from a build-up of dust, marks or grime and customer facing stainless steel plates are polished where installed. <br>
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Are the good lifts clean? <br>Please examine at least one goods lift. <br> <br>Answer YES if: the goods lift was clean and meets the following standard. <br>a) Lift floors are free from more than 2 pieces of rubbish greater than 10cm x 10cm <br>b) Lift walls are free from more then 4 marks and smears greater than 5cm in length <br>c) Lift door tracks are free from a build-up of dirt, dust or grime <br>d) Lift floors free of grease or oil <br>e) Lights are free from a build-up of dirt, grime or insects <br>f) Vents are free from a build-up of dirt, dust or grime greater than 1mm thick. <br>
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Are staff restrooms clean? <br>Please examine at least one staff toilet. <br> <br>Answer YES if: <br>a) Toilet bowls and seats are free from a build-up of waste or grime (i.e. more than 1 day use) <br>b) Floors are free from a build-up of dirt, dust or grime (including corners and skirting boards) <br>c) More then 90% of the wall surface is free from a build-up of smears, marks or grime <br>d) More than 90% of the ceiling is free from splatters, grim, dust or marks <br>e) Taps, basins, pipes and bench tops are free from a build-up of scale, mould, dirt, grime or water <br>f) Mirrors are free of more than 1 smear or streak greater than 5cm in length <br>g) Doors, handles, grilles and hinges are free from a build-up of dirt, dust or grime <br>h) There is no more than 2mm of dust build-up on vents. <br>
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Are the emergency exit stairwells clean? <br>Please inspect fire escapes and stairwells. <br> <br>Answer YES if: all fire escapes and stairwells: <br>a) Have less than 4 pieces of litter greater than 10cm x 10cm in each 20sq meter area <br>b) Are free of a significant build up of chewing gum <br>c) Are free of spills and stains greater than 10cm x 10cm in each 20sq meter area <br>d) Stairwells do not have an offensive odour in more than 1/4 of the assessed area <br>e) Are free from a significant build-up of dirt or dust <br>f) Are free from more than two items of graffiti.
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Is the loading dock clean and well presented? <br>Please examine at least one loading dock. <br> <br>Answer YES if: <br>a) The dock floor is free of a build-up of in-ground grease and dirt <br>b) The dock is free of more than 3 pieces of litter <br>c) 80% of wall surfaces are free from smears, splashes, grease, food stuffs, grime or dirt <br>d) 90% of signage is free from smears, splashes, grease, food stuffs, grime or dirt <br>e) 90% of door surfaces are free from smears, splashes, grease, food stuffs, grime or dirt <br>f) More than 1/2 of the dock is free from a strong offensive odour <br>g) There are less than 2 visible cobwebs.
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Are bins, compactors, traps, drains and equipment on the dock clean? <br>Please inspect waste management equipment on the dock. <br> <br>Answer YES if: 70% of compactors, bins, traps, drains and equipment is <br>a) Free of a build-up of in-ground grease and dirt <br> <br>AND; <br>b) The drains flow freely <br>c) Used cooking oil tanks are free of a build-up of oil on the top and sides. <br>
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Are the cleaners room clean? <br>Please inspect at least one cleaners room. <br> <br>Answer YES if: <br>a) Bench tops and cupboards are free from food spills and they are free from and smears greater than 5 cm in length <br>b) Sinks are free of dirty crockery and cutlery, food spills, and free from smears greater than 5 cm in length <br>c) The fridge is free from mould and food spills and are free from dirty spears greater than 5 cm in length inside and out <br>d) Bins are not overflowing, the outside of bin is not stained or marked with more than 2 dirty marks greater than 5cm on the base, sides or top and does not have an offensive odour emanating from the bin <br>e) The bins have a bin liner in place <br>f) There is no a build-up of dust, grime or dirt on the floor <br>g) There is no a build-up of dust, marks or grime on the walls <br>h) More than 90% of the ceiling is free from splatters, grim, dust or marks <br>I) More than 90% of the door surface is free from a build-up of dust, marks or grime and customer facing stainless steel plates are polished where installed.
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Is the kitchen in the scullery clean? <br>Please inspect the scullery if in operation. <br> <br>Answer YES if: <br>a) Work surfaces are free of a build-up of crockery and cutlery <br>b) A cleaning/sanitising program is in place <br>c) Floors are free of a build-up of dirt, food scraps, oil and grime <br>d) Waste bins are clean, not over flowing and have a bin liner <br>e) There is no a build-up of dust, marks or grime on the walls <br>f) 90% or more of the ceiling is free from smears, marks and grime. <br>
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Are the floors and ledges in the centre management office clean? <br>Answer YES if the; <br> <br>a) Floors look like they have been vacuumed <br>b) There is no build up of dust or grime on floors, skirting or ledges.
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Are rubbish bins in the centre management office clean and empty? <br>Answer YES if: rubbish bins; <br> <br>a) Are emptied in line with the agreed schedule AND <br>b) Are free of a build up of dirt or grime.
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Is the kitchenette in the centre management office clean and tidy? <br>Answer YES if; <br> <br>a) Floors are swept and mopped in line with the agreed schedule <br>b) Benches are wiped and appear sanitised in line with the agreed schedule <br>c) Dishes are cleaned and stacked away in line with the agreed schedule. <br>
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Is the centre management office glass clean? <br>Answer YES if: the glass is: <br> <br>a) Free from streaks, smears or marks <br>b) Free from a visible build-up of dust or grime covering more than 10% of the fitting, door or glass <br>c) Free from visible past cleaning attempts.
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Is the furniture in the centre management office clean? <br>Answer YES if: the furniture is: <br> <br>a) Free from a build up of dust or grime <br>b) Free from marks and smears <br>c) Polished to a high lustre when required.
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Are plant rooms clean? <br>Please inspect 2 plant rooms in the assessment zone. <br> <br>Answer Yes if: the plant room <br>a) Has less than 2 pieces of litter <br>b) Is free of boxes or bags of rubbish and debris <br>c) If free of a build up of dirt, dust or grime. <br>
Maintenance Items
Identify and photograph any items requiring maintenance i.e.: Lights, door latches, graffiti
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Facilities Manager
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Cleaning Manager / Supervisor
