CMO QSR Receiving

Personnel Section

• Associate Name:

• ID Number:

• Employee Status:

  Full Time

  New Hire

  Temp

• Prepared by

• Observation Date / Start Time:

  Date

Reason for Observation

• New Employee

• New Job Assignment

• Job Performance Review

• Other (Describe)

• Other reason for observation

Method Steps

• 1. Receives Paperwork from Driver and understands Invoice paperwork?

  Yes

  No

  N/A

• 2. Prepare trailer for unloading

  Yes

  No

  N/A

• 3. Open dock door and apply dock plate

  B

  M

  E

  NOB

• 4. Unloads pallets to nearest staging area in a safe<br>Manner?

  Yes

  No

  N/A

• 5. Check product condition

  B

  M

  E

  NOB

• 6. Checks in load using RF gun? Checks each pallet to ensure correct stock?

  Yes

  No

  N/A

• 7. When un-loading complete, retract dock plate and close dock door

  Yes

  No

  N/A

• 8. Completes paperwork as per QSR compliance standard?

  Yes

  No

  N/A

• Stop Time:

  Date

• Delay Minutes (observed)

Safety Elements

• Safety remarks required

  Off

  On

• Scoring Safety Elements
  Below (B) = does not comply and/or understand
  Meet (M) = understands and performs most of the time
  Exceed (E) = understands and performs all the time

• 1. Wearing Appropriate PPE?

  Yes

  No

  N/A

• 2. Using Horn when backing out of Truck/Blind spots?

  Yes

  No

  N/A

• 3. Can associate explain what to do if Driver is not complying with Site Safety Standards I.E Mobile phone use, Utilising walk way.

  Yes

  No

  N/A

QSR Compliance and Process

• Can Associate explain Compliance guidelines in QSR?<br>

  Yes

  No

  N/A

• Can associate explain what to do if there is a short delivery/Damaged stock?

  Yes

  No

  N/A

• Yes

  No

  N/A

Performance Grades

• Scoring Performance Estimate
  Below (B) = less than 0 Meet (M) = greater than 0 but less than +10 Exceed (E) = greater than +10

• Skills in Methods

  Below

  Meet

  Exceed

• Method Characteristics:
  Below = somewhat clumsy, adds motion, fumbles, hesitation, errors
  Meet = follows methods, proficient, consistent, steady, average
  Exceed = precise and smooth, quick and sure, reduces motions, smart, perfection

• Effort Level

  Below

  Meet

  Exceed

• Effort Characteristics:
  Below = slow, not best effort, slow motion
  Meet = steady, enthusiastic, average
  Exceed = fast, focused, sometimes too much

• Time Utilization

  Below

  Meet

  Exceed

• Utilization Characteristics:
  Below = does not try to avoid delay, exceeds delay allowances, stops working to talk
  Meet = minimizes delay by following the methods, continues working while talking, sometimes successful at avoiding delay
  Exceed = eliminates delay by eliminating motion, always works - never talks, always successful at avoiding delay

Overall Performance Score

• Performance Estimate =

  Select 20 10 0 -10 -20 -30

  • 20
  • 10
  • 0
  • -10
  • -20
  • -30

• Actual Performance from LMS

Review Coachable Behavior with associate

• 5-Step Coaching Model
  1) Convey Positive Intent
  2) Describe behavior and actions observed
  3) State impact of desired coachable behavior(s)
  4) Ask associate to respond
  5) Focus discussion on solution

• Was a Coachable Moment Observed:

  Yes

  No

• Coachable category:

  Method

  Effort

  Time Utlization

• Coachable Behavior (Additional notes about employee's performance during this observation)

• Follow-Up required:

  Off

  On

• Planned date for Follow-up:

  Date

• Associate Signature:

  Sign

• Supervisor Signature:

  Sign

• Quality Audit by Managers

  Off

  On

• CMO Quality Feedback

• Manager Signature:

  Sign