Skill in Methods

Method Steps

  • 1. Receives Paperwork from Driver and understands Invoice paperwork?

  • 2. Prepare trailer for unloading

  • 3. Open dock door and apply dock plate

  • 4. Unloads pallets to nearest staging area in a safe
    Manner?

  • 5. Check product condition

  • 6. Checks in load using RF gun? Checks each pallet to ensure correct stock?

  • 7. When un-loading complete, retract dock plate and close dock door

  • 8. Completes paperwork as per QSR compliance standard?

  • Stop Time:

  • Delay Minutes (observed)

Safety Elements

  • Safety remarks required

  • Scoring Safety Elements
    Below (B) = does not comply and/or understand
    Meet (M) = understands and performs most of the time
    Exceed (E) = understands and performs all the time

  • 1. Wearing Appropriate PPE?

  • 2. Using Horn when backing out of Truck/Blind spots?

  • 3. Can associate explain what to do if Driver is not complying with Site Safety Standards I.E Mobile phone use, Utilising walk way.

QSR Compliance and Process

  • Can Associate explain Compliance guidelines in QSR?

  • Can associate explain what to do if there is a short delivery/Damaged stock?

Performance Estimate

Performance Grades

  • Scoring Performance Estimate
    Below (B) = less than 0 Meet (M) = greater than 0 but less than +10 Exceed (E) = greater than +10

  • Skills in Methods

  • Method Characteristics:
    Below = somewhat clumsy, adds motion, fumbles, hesitation, errors
    Meet = follows methods, proficient, consistent, steady, average
    Exceed = precise and smooth, quick and sure, reduces motions, smart, perfection

  • Effort Level

  • Effort Characteristics:
    Below = slow, not best effort, slow motion
    Meet = steady, enthusiastic, average
    Exceed = fast, focused, sometimes too much

  • Time Utilization

  • Utilization Characteristics:
    Below = does not try to avoid delay, exceeds delay allowances, stops working to talk
    Meet = minimizes delay by following the methods, continues working while talking, sometimes successful at avoiding delay
    Exceed = eliminates delay by eliminating motion, always works - never talks, always successful at avoiding delay

Overall Performance Score

  • Performance Estimate =

  • Actual Performance from LMS

Coachable Moment

Review Coachable Behavior with associate

  • 5-Step Coaching Model
    1) Convey Positive Intent
    2) Describe behavior and actions observed
    3) State impact of desired coachable behavior(s)
    4) Ask associate to respond
    5) Focus discussion on solution

  • Was a Coachable Moment Observed:

  • Coachable category:

  • Coachable Behavior (Additional notes about employee's performance during this observation)

  • Follow-Up required:

  • Planned date for Follow-up:

  • Associate Signature:

  • Supervisor Signature:

  • Quality Audit by Managers

  • CMO Quality Feedback

  • Manager Signature:

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