Information
Personnel Section
-
Associate Name:
-
ID Number:
-
Employee Status:
-
Prepared by
-
Observation Date / Start Time:
Reason for Observation
-
New Employee
-
New Job Assignment
-
Job Performance Review
-
Other (Describe)
-
Other reason for observation
Skill in Methods
Method Grades
-
Not Observed (NOB) = activity not observed
Below (B) = somewhat clumsy, fumbles, hesitations (loses time)
Meet (M) = steady, proficient, average (neither gains or loses time)
Exceed (E) = safely reduces motion, quick, smooth (gains time)
Method Steps
-
1. Logs into VMU without undue delay
-
2. Confirm assignment on the VMU without undue delay
-
3. Travels to selected location in most direct route possible
-
4. Ensures location is correct and raises forks to the needed height without undue hesitation
-
5. Obtains pallet and scans label confirming selected pallet is correct
-
6. Operator does a visual check of the pallet to verify pallet is in a good condition
-
7. Travels to replenishment location in the most direct route possible
-
8. Scans pallet label and location
-
9. Removes left over cartons from previous replenishment pallet and places onto new replenishment pallet
-
10. Removes empty pallet from replenishment location and places empty pallet into designated area
-
11. Cut wrap before placing it into location
-
12. Pallet is placed straight in location and at proper depth in bay without undue hesitation
-
13. Proceeds to next assignment as directed in efficient manner
Safety Elements
-
1. Associate is wearing appropriate PPE
-
2. Operator did not hit racking, pallets and other MHE during task
-
3. Operator uses horn when entering or exiting room or aisle, correct direction down aisle and keeps to one side of aisle
-
4. Operator uses RF scanner in a safe manner and places RF scanner into holder correctly
-
5. Operator gives way to pedestrians and other MHE operators
-
6. Operator uses hydraulic functions safely
-
Was the Safety engagement a Positive Reinforcement or a Behavioural Correction?
- Positive Reinforcement
- Behavioural Correction
-
Safety Behaviour discussed (include discussion notes)
Performance Estimate
Procedures
-
1. Pre Operational Check completed
-
2. Operator has their swipe card and licence
-
3. Operator follows Americold's prescribe break / rest regime and logs correct break codes
-
4. Operator complies with keeping work area tidy by disposing of plastic and rubbish in appropriate bins
-
5. Operator explains process when there is an incident
-
6. Operator follows battery change procedures
-
7. Operator seeks assistance from Team Leader or Team Manager when inventory issues exist
-
Stop Time:
Performance Grades
-
Scoring Performance Estimate
Below (B) = less than 0 Meet (M) = greater than 0 but less than +10 Exceed (E) = greater than +10 -
Skills in Methods
-
Method Characteristics:
Below = somewhat clumsy, adds motion, fumbles, hesitation, errors
Meet = follows methods, proficient, consistent, steady, average
Exceed = precise and smooth, quick and sure, reduces motions, smart, perfection -
Effort Level
-
Effort Characteristics:
Below = slow, not best effort, slow motion
Meet = steady, enthusiastic, average
Exceed = fast, focused, sometimes too much -
Time Utilization
-
Utilization Characteristics:
Below = does not try to avoid delay, exceeds delay allowances, stops working to talk
Meet = minimizes delay by following the methods, continues working while talking, sometimes successful at avoiding delay
Exceed = eliminates delay by eliminating motion, always works - never talks, always successful at avoiding delay
Overall Performance Score
-
Performance Estimate =
- 20
- 10
- 0
- -10
- -20
- -30
Coachable Moment
Procedures
Review Coachable Behavior with associate
-
5-Step Coaching Model
1) Convey Positive Intent
2) Describe behavior and actions observed
3) State impact of desired coachable behavior(s)
4) Ask associate to respond
5) Focus discussion on solution -
Was a Coachable Moment Observed:
-
Coachable category:
-
Coachable Behavior (Additional notes about employee's performance during this observation)
-
Follow-Up required:
-
Planned date for Follow-up:
-
Do you have any suggestions or ideas that could help improve our business?
-
Associate Signature:
-
Supervisor Signature:
-
Quality Audit by Managers
-
CMO Quality Feedback
-
Manager Signature:
