CMO Voice List Picking (POWER) - 02

Information

Personnel Section

Skill in Methods

Not Observed (NOB) = activity not observed
Below (B) = somewhat clumsy, fumbles, hesitations (loses time)
Meet (M) = steady, proficient, average (neither gains or loses time)
Exceed (E) = safely reduces motion, quick, smooth (gains time)

1. Starts assignment on the Voice system without undue delay and speaks clearly to reduce repetition of commands
2. Travel to pallet area to obtain pallet using most direct path
3. Request assignment and wait for printer to print out label, proceeds to printer to pick up label and mounts equipment
4. Travel to aisle using the most direct path
5. Parks within 2 steps of pick slot minimizing steps to pick slot
6. Operator reads voice check digit to confirm the correct pick location during dismount and walking to pick slot
7. Operator selects and confirms correct amount of cases in smooth and continuous motion
8. Operator places cases on pallet without multiple touches or movements
9. Confirms LPN in pick bay if more then two pallets present
10. Selects all cases within two bays without moving equipment
11. Places cases upright on customer pallet and minimizes walking around pallet for case placement
12. Walks jack to next slot, if traveling less than 4 bays, rides if traveling more
13. Once assignment is complete proceeds to staging area to finalize pallet in most direct route
14. Places pallet in staging area and dismounts equipment
15. Wraps pallet with 6 wraps and no more than 9, in a tight pattern from bottom to top
16. Places LPN label on top right corner of completed pallet
17. Deposits pallet in the correct stage lane and proceeds to next assignment in an efficient manner
Stop Time:
Delay Minutes (observed)

Scoring Safety Elements
Safe (S) = Safe Behaviors
Unsafe (US) = Unsafe Behaviors
NA = Not Applicable
1. Maintained all body parts (feet, legs, hands, and arms) inside operator compartment, when in use.
2. Ensured MHE was at complete stop, before dismounting.
3. Maintained lift at proper distance from pallet, during picks / pallet wrapping, to avoid trip hazard.
4. Demonstrated proper lifting techniques.
5. Demonstrated proper driving techniques and sounded horn when entering doors, between cross aisles, around blind spots and exiting trailers.

Performance Estimate

Scoring Performance Estimate
Below (B) = less than 0 Meet (M) = greater than 0 but less than +10 Exceed (E) = greater than +10
Skills in Methods
Method Characteristics:
Below = somewhat clumsy, adds motion, fumbles, hesitation, errors
Meet = follows methods, proficient, consistent, steady, average
Exceed = precise and smooth, quick and sure, reduces motions, smart, perfection
Effort Level
Effort Characteristics:
Below = slow, not best effort, slow motion
Meet = steady, enthusiastic, average
Exceed = fast, focused, sometimes too much
Time Utilization
Utilization Characteristics:
Below = does not try to avoid delay, exceeds delay allowances, stops working to talk
Meet = minimizes delay by following the methods, continues working while talking, sometimes successful at avoiding delay
Exceed = eliminates delay by eliminating motion, always works - never talks, always successful at avoiding delay

Coachable Moment

5-Step Coaching Model
1) Convey Positive Intent
2) Describe behavior and actions observed
3) State impact of desired coachable behavior(s)
4) Ask associate to respond
5) Focus discussion on solution
Was a Coachable Moment Observed:
Coachable category:
Coachable Behavior (Additional notes about employee's performance during this observation)
Follow-Up required:
Planned date for Follow-up:
Associate Signature:
Associate Comments
Supervisor Signature:
Quality Audit by Managers
CMO Quality Feedback
Manager Signature: