CN WTW

• Store Name (Town and Name - i.e. Glasgow Union Street)

• Date of Audit

  Date

• Area Manager

• Auditor

• Manager on Duty's Name

External

• Awning out and it good repair

  Yes

  No

  Not Applicable

• A Board displaying correct POS

  Yes

  No

  Not Applicable

• Windows Clean and Correct POS (include positioning and quality)

  Yes

  No

• Furniture Clean and Clear

  Yes

  No

  Not Applicable

• Pavement Litter Free

  Yes

  No

• Signage Clean and all lights working

  Yes

  No

Process and Standard Checks

• H&S Log Book Up to date since your last review

  Yes

  No

• Bar File Organised and being used effectively?

  Yes

  No

• Were all the team conforming to Uniform Standards (Cleanliness, correct style, full uniform being worn etc...)

  Yes

  No

  N/A

Internal

• Wood and Tile Floors debris free

  Yes

  No

• Are tables clear of crockery and rubbish

  Yes

  No

• High levels dust free

  Yes

  No

• Light Bulbs in working order

  Yes

  No

• Music at correct volume

  Yes

  No

• Temperature at right level

  Yes

  No

• Vents and AirCon dust free

  Yes

  No

• General Cleanliness Front of House at required standard

  Excellent

  OK

  Poor

• Is the Back of House Clean, tidy and well organised?

  Yes

  No

Six Steps

• Smile and Greet - Smiles & greet customers as they enter the queue

  Excellent

  OK

  Poor

• Serve - Asks customer the drink size they require

  Excellent

  OK

  Poor

• Sell - Upsells from the coffee machine

  Excellent

  OK

  Poor

• Stamp and Pay - Loyalty card or App offered & explained

  Excellent

  OK

  Poor

• Sugar - Directs to condiment unit

  Excellent

  OK

  Poor

• Say Thank you and Goodbye - Says 'Thank you,' 'See you again!'

  Excellent

  OK

  Poor

Speed of Service

• Serving one on one

  Excellent

  OK

  Poor

• Serving two at a time (and not more than three)<br>

  Excellent

  OK

  Poor

• Turning side on when serving to maintain customer contact

  Excellent

  OK

  Poor

• Proactively managing the queue

  Excellent

  OK

  Poor

Barista Priorities

• Customer is King - 'three or more off the floor'

  Excellent

  OK

  Poor

• Clean and Clear - Front to back, buss tub, cloth, table edges, no crumbs on floor

  Excellent

  OK

  Poor

• Wash Up - Clean as you go, dishwasher procedure, enough crockery

  Excellent

  OK

  Poor

• Restock - Volume & Range - 'can't sell space'

  Excellent

  OK

  Poor

Drink and Food Quality

• Drink served to standard

  Excellent

  OK

  Poor

• Coffee Checks Up To Date?

  Yes

  No

• Was Food being served to standard specification?

  Yes

  No

Marketing and Merchandising

• Remote Fridge volume and VIP range adequate

  Yes

  No

• Cake Fridge clean and fully stocked

  Yes

  No

• Pastry Rack full and correctly merchandised

  Yes

  No

• POS in line with current brief

  Yes

  No

Toilets

• Does the Store Have Customer Toilets?

  Yes

  No

• Clean and Fresh smelling

  Yes

  No

• Check List up to date

  Yes

  No

• Soap and Toilet paper fully stocked

  Yes

  No

WOW

• Did anyone stand out today by making a positive difference

  Yes

  No

• Tell us who this was and a brief overview of why they WOW'd you today.