Coffee audit by Coffeegirl

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

COFFEE EXCELLENCE

• 1.1Coffee machine is operating, water pressure pressure 9-10 bars and steam pressure 1-1.2 (1-1.4 for Futura machines).

  Yes

  No

  N/A

• 1.2 Decaf beans are used in correct way

  Yes

  No

  N/A

• 1.3 No cutlery is used to make hot drinks.

  Yes

  No

  N/A

• 1.4 Cappuccino milk and Hot Chocolate is frothed, banged and swirled to Tesco Cafe brand standard.<br><br>

  Safe

  At Risk

  N/A

• 1.5 Flat White milk is textured to Tesco Cafe brand standard.<br><br>

  Yes

  No

  N/A

• 1.6 All milk is prepared for drinks before coffee poured.

  Yes

  No

  N/A

• 1.7 Steam arm purged before and after every use.

  Yes

  No

  N/A

• 1.8 Steam arm wiped with a clean damp red cloth after every use.

  Yes

  No

  N/A

• 1.10 All milk thermometers calibrated to and used when preparing Babyccino

  Yes

  No

  N/A

• 1.11 Espresso has hazelnut crema on top and is correct volume.<br><br>

  Yes

  No

  N/A

• 1.12Cappuccino is one third espresso, one third milk and one third froth topped with sprinkles if required.<br><br>

  Yes

  No

  N/A

• 1.13 Latte has 1cm of froth with an even colour.

  Yes

  No

  N/A

• 1.14 Flat White has 0.5cm of velvety froth to Tesco Cafe brand standard with latte art on top.

  Yes

  No

  N/A

• 1.15 Hot Chocolate and Mocha are made with correct hot chocolate recipe ensuring powder is blended.<br>

  Yes

  No

  N/A

• 1.16 Americano is made with water first and espresso extracted over the top.<br>

  Yes

  No

  N/A

• 1.17 All stay in drinks are presented in the correct crockery with the correct spoon.<br>

  Yes

  No

  N/A

• 1.18 All takeaway drinks are served in the correct takeaway cup and lid, with the colleague fitting the lid.<br>

  Yes

  No

  N/A

• 1.19 All drinks are served in a clean cup, saucer, warmed glass or takeaway cup.

  Yes

  No

  N/A

• 1.20 All drinks are served in a undamaged cup, saucer, glass or takeaway cup.

  Yes

  No

  N/A

• 1.21 UCC coffee machine is cleaned to brand standards at all times.

  Yes

  No

  N/A

• 1.23 All stainless steel milk jugs clean inside and out to brand standard at all times.

  Yes

  No

  N/A

TEAM MEMBERS & SERVICE

• 2.1 Cafe approved uniform, apron, name badges and other badges are worn when on duty.

  Yes

  No

  N/A

• 2.2 Team members do not eat, smoke, chew gum or drink behind the counter. All uniforms are covered whilst on breaks or cigarette breaks.

  Yes

  No

  N/A

• 2.3 Team members long hair is tied up and away from face, team members are clean shaved or have trimmed beard. Light make up only, no nail polish or false nails.

  Yes

  No

  N/A

• 2.4 There is always a team member behind the counter at all times, customers can choose their own seat.

  Yes

  No

  N/A

• 2.5 All customers are greeted when having their order taken.

  Yes

  No

  N/A

• 2.6 Team members smile and make appropriate eye contact.

  Yes

  No

  N/A

• 2.7 Team members are doing everything they can to give efficient customer service.

  Yes

  No

  N/A

• 2.8 Team members engage with the customer at all given opportunities.

  Yes

  No

  N/A

• 2.9 Team members confirm the price of the bill, confirm the amount of any change and place change in the customers hand.

  Yes

  No

  N/A

• 2.10 All customers are given a receipt.

  Yes

  No

  N/A

• 2.11 Team members apologise for any mistakes made and are aware of customer complaint handling process.

  Yes

  No

  N/A

FOOD & DRINK

• 2.17 All Food display cabinets, shelves and fridges are clean inside and out

  Yes

  No

  N/A

• 2.18 All eat in food is presented on the correct crockery

  Yes

  No

  N/A

• 2.19 All takeaway food is presented in the correct takeaway packaging

  Yes

  No

  N/A

• 2.20 All food is displayed to planogram

  Yes

  No

  N/A

• 2.21 Food is displayed in an attractive way and is undamaged

  Yes

  No

  N/A

• 2.22 Product of the month unit is fully stocked at all times.

  Yes

  No

  N/A

• 2.23 Food and drink range is in date

  Yes

  No

  N/A

• 2.24 Food and drink range is day dotted

  Yes

  No

  N/A

• 2.25 Cafe approved back bar equipment is clean and working

  Yes

  No

  N/A

• 2.26 Cafe approved back of house equipment is clean and working

  Yes

  No

  N/A

CLEANLINESS

• 4.5 Chairs and sofas are clean and stain free.

  Yes

  No

  N/A

• 4.6 Table tops and bases are clean and free of chewing gum.

  Yes

  No

  N/A

• 4.7 Floors and carpets are clean and debris free.

  Yes

  No

  N/A

• 4.8 Interior walls, skirting, ledges, mirrors, pictures and ceilings are clean and unmarked.

  Yes

  No

  N/A

• 4.9 All vents and fans are clean and working without blockages.

  Yes

  No

  N/A

• 4.10 Condiment unit free of dust, debris and spillages and is fully stocked.

  Yes

  No

  N/A

• 4.11 No broken or damaged lights, lights are clean.

  Yes

  No

  N/A

• TOTALCOFFEE EXCELLENCE OUT OF MAX 35 <br><br><br>_________ / ____35_____= _________%

  Yes

  No

  N/A

• TOTAL OuT OF MAx 100 <br><br>_________ / ___100____= _________%

  Yes

  No

  N/A

• 1.9 Steam arm wiped with a ckean yellow cloth prior to heating soya milk.

  yes

  no

• 2.12 Team member asks for Clubcard

  yes

  no

• 2.13 Team member explains Tesco views and gives customer a card

  yes

  no