Arrival Info
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Conducted on
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Prepared by
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Location ID
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Guest Demographic
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#Males #Females #Adults #Kids
Phone Etiquitte
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Was the phone answered within 3 rings?
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Was appropriate greeting used?
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Was the person friendly?
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Was question answered?
Environment- First Impressions
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Was parking lot/drive thru clean and clear of debris?
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Was building in good condition?
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Was landscape well maintianed?
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Were windows clean?
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Was area around the "order/check out" clean?
Environment- Inside area
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Were the tables/chairs clean and well maintained?
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Were outlets available at each seat?
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Were the napkins fully stocked?
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Were trashes empty?
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Was product stocked and available for purchase?
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Were decorations out (if relevant for holidays)
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Was music playing? If so, was the sound level appropriate?
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Was all lighting in working order?
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Was temperature comfortable?
Environment- Restroom
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Rate bathroom on scale 1-5 (1 being clean, 5 being disgusting) WOMEN'S
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Rate bathroom on scale 1-5 (1 being clean, 5 being disgusting) MEN'S
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Was the toilet paper stocked?
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Were paper towels stocked?
Service- First Impressions
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Were you greeted upon entering?
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Was the barista friendly?
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Was the barista's overall appearance neat and polished?
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Did the barista write your name on cup?
Service- Ordering
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Was the monthly drink suggested?
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Were you prompted to use your App?
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Were you asked if you wanted to add a food item?
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Were you given a straw automatically or only after you asked for one?
Service- Picking up
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Was your beverage served in a reasonable amount of time?
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Was the lid on the beverage?
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Did the barista thank you when drink was picked up?
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Was your order correct?
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Were you left with a smile and a "come again" attitude? (Please explain)
Overall Experience
What was your overall experience? Would you return?
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