Title Page
-
Site conducted
-
Conducted on
-
Prepared by
Opening Duties
-
Prior to entering KNS proceed to the PKML Front Desk Office; Retrieve the cash float from Box 39
-
· Enter KNS through the designated staff entrance - through parking garage
-
Unlock back gate for staff access - if no one has already unlocked - key in parking garage
-
Place cash float in desk - $200
-
Wash hands following the Handwashing Hygiene Protocols
-
Complete Pomeroy Portal Covid-19 Pre-Screen
-
· At your assigned Concierge Station turn on computer
-
Login to Milano, Opera, Cloud PM, and your Spa Package report (located on your desk top), and Whats app on the computer.
-
Ensure Klickpay (purple) is open on every computer so we can process payments through Global Payments
-
· Complete PreShift Procedures [approximately 15minutes]
-
Create daily pass on in shared excel document
-
· Open Cash Float Spread Sheet and count cash (ensuring there is $200)
-
· Conduct proper key count send email
-
· Check calendar invites for Group Booking Information
-
Wash hands following the Handwashing Hygiene Protocols
-
· Open Spa Reception, and Massage Waiting areas, including:
-
· Turn on lights
-
· Turn on candles
-
· Plug in Trees
-
· Turn on Fireplaces
-
fill up ice cucumber water for massage area and check throughout day - order cucumbers from Bistro if they are running low
-
Turn fireplace on upstairs
-
· Open first set of inside doors
-
· Ensure all tissue dispensers and hand sanitizer are full
-
· Ensure all areas are clean and sanitized (see Cleaning and Sanitizing Protocol)
-
· Upon completion of opening Spa Reception, and Massage Waiting areas prepare for the arrival of guests by unlocking doors (code: 0720#) by 8:00 am
-
· Guests arriving to the Spa are number one priority; phones and emails are secondary during guest check in periods
-
Continue Cleaning and Sanitizing Protocols as well as Handwashing Hygiene Protocols throughout opening
