Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
FOOD PRESENTATION
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Associate is maintaining cleanliness and avoiding "clutter"
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Food presentation is neat, stocked, and according to use records
GREET THE GUEST
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Greets every guest that enters the lounge with a warm and welcoming smile, actively uses 15/5<br>
USES THE GUEST NAME
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Uses the guest name at least once, twice if possible
ESTABLISHES THE GUEST'S NEEDS
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Assist with directions and questions/associate is knowledgable about hotel & local area and provides the guest with at least one useful piece of information about hotel
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Visits tables offering further assistance and clearing plates
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Ask guest if you could be of any assistance/Use LEARN if guest shares problems/concerns
MAKE IT BRILLIANT
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The Host created a personal connection
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The Host responded to Cues
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The Host Made it Brilliant
THANK THE GUEST
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Offers additional assistance and thanks each guest
