Consultation Room Skills

• Document No.

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Client & Patient Details

• Client Surname

• Patient Name

Doctor Details

• Doctor Surname

  Select Tabrett Fisher Logan Kitamura Carey Ng Durose Romeo Meredith Mutton Stenberg Lord Cooper Frindik Howe Morris Price

  • Tabrett
  • Fisher
  • Logan
  • Kitamura
  • Carey
  • Ng
  • Durose
  • Romeo
  • Meredith
  • Mutton
  • Stenberg
  • Lord
  • Cooper
  • Frindik
  • Howe
  • Morris
  • Price

Problem Type Selection

• What is the Problem Type?

  Select Poisoning Medical Illness Trauma Surgery Overnight Monitoring

  • Poisoning
  • Medical Illness
  • Trauma
  • Surgery
  • Overnight Monitoring

• Which body system is predominately affected?

  Select Cardiovascular Respiratory Gastrointestinal /Hepatic Urogenital Musculoskeletal Neurological Skin Haemo-Lymphatic

  • Cardiovascular
  • Respiratory
  • Gastrointestinal /Hepatic
  • Urogenital
  • Musculoskeletal
  • Neurological
  • Skin
  • Haemo-Lymphatic

• Did the doctor initiate the welcome!

  Yes

  No

  N/A

• Did the doctor introduce themselves?

  Yes

  No

  N/A

• Did the doctor shake hands during the welcome?

  Yes

  No

  N/A

• Did the doctor seek an appropriate medical history?

  Yes

  No

  N/A

• Did the doctor conduct a physical examination, describing what they were doing?

  Yes

  No

  N/A

• Did the doctor describe their findings, in a narrative, relevant to the presenting complaint?

  Yes

  No

  N/A

• Did the doctor describe a medically appropriate diagnostic and therapeutic plan?

  Yes

  No

  N/A

• Did the doctor seek understanding of the findings and the plan by the use of reflective listening, and good questions?

  Yes

  No

  N/A

• Was the doctor's pace of speech ...

  too fast

  too slow

  appropriate to current problem

• How did you hear the doctor's tone?

  confident

  bothered

  monotone

  friendly

  frustrated and disrespectful

• Was the doctor's body language...

  open and inviting

  shut down

  uncomfortable

  closed behind table
Blocking words

• Did the doctor use any blocking words?<br>e.g. "See how it goes". "Wait and see". "Probably be okay.." " it could wait".

  Yes

  No

  N/A

• Which phrases were used?

  Select wait and see see how it goes probably be okay it could wait

  • wait and see
  • see how it goes
  • probably be okay
  • it could wait

• Did the doctor use the word " NEEDS" rather than "recommend" in discussing the plan?

  Yes

  No

  N/A

• Did the doctor provide a plan in detail BEFORE providing an estimate?

  Yes

  No

  N/A

• Did the doctor seek agreement to a medical plan BEFORE providing an estimate?

  Yes

  No

  N/A

• Did the client raise any objections to the plan BEFORE an estimate was provided?

  Yes

  No

  N/A

• How well did the doctor respond to any objections?

  Select open and inviting shut down uncomfortable closed behind table

  • open and inviting
  • shut down
  • uncomfortable
  • closed behind table

• Did the doctor deliver the estimate and healthcare plan?

  Yes, doctor delivered

  No, nurse delivered

  Not applicable

• Did the client raise any objections to the plan AFTER an estimate was provided?

  Yes

  No

  N/A

• How well did the doctor respond to any objections?

  Select open and inviting shut down uncomfortable closed behind table

  • open and inviting
  • shut down
  • uncomfortable
  • closed behind table

• How well did the nurse respond to any objections?

  Select open and inviting shut down uncomfortable closed behind table

  • open and inviting
  • shut down
  • uncomfortable
  • closed behind table