Cooplands Audit (Trial AP/AG)

• Client / Site

• Conducted on

  Date

• Prepared by

Security (Safe and Secure)

• On arrival to site is the safe locked and the key put away?

  Yes

  No

  N/A

• Are all CV's, sick notes and personal details locked away?

  Yes

  No

  N/A

Knowledge Check

• What is the maximum amount of cash that should be kep in the till drawer?

  Yes

  No

  N/A

Cash Handling

• Count the shops tills and verify todays Daily Cash takings

  Yes

  No

  N/A

• Complete a week’s banking audit. Check bank book no missing giros / check Loomis receipts match the current weeks banking / check paid out receipts/ review cash short and overs

  Yes

  No

  N/A

• Has Loomis collected according to the scheduled pick-up days?

  Yes

  No

  N/A

• Is the site manager completing a safe check twice a day?

  Yes

  No

  N/A

Knowledge Check

• How often should the site manager perform safe checks?

  Yes

  No

  N/A

• What actions should you take if a cash count discrepancy is found?

  Yes

  No

  N/A

Cleanliness

• Is the fascia/ window/ outside store clean and in good repair?

  Yes

  No

  N/A

• Is the customer area floor/ walls/ ceiling/air con/ shelving/ drinks and sandwich fridge/ counter glass/ condiment unit clean and in good repair

  Yes

  No

  N/A

• Behind counter is clean and tidy including shelving/ office area/ till area

  Yes

  No

  N/A

• Are the counters clean the the glass smear free?

  Yes

  No

  N/A

• Is ticket strip in good condition and correct campaign backing in place

  Yes

  No

  N/A

• Is the back of house equipment clean and free from debris? Ovens/Fridges and other equipment

  Yes

  No

  N/A

Knowledge Check

• Why is it important to keep eqipment clean and free from debris?

  Yes

  No

  N/A

Customer Service

• Are staff up-selling? Observe the team. Are customers being informed of offers appropriate to the time of day?

  Yes

  No

  N/A

• Are staff managing the queue well, and thanking customers if they have to wait to be served, with welcoming body language?

  Yes

  No

  N/A

• Are staff focused on Customers at all times. Customer focus not task focused

  Yes

  No

  N/A

Knowledge Check

• What is one way staff can manage the queue effectively?

  Yes

  No

  N/A

• How can staff improve their upselling techniques?

  Yes

  No

  N/A

Food safety

• Is all stock in date and correctly stored with correct SATO label?

  Yes

  No

  N/A

• Is any out of date stock removed?

  Yes

  No

  N/A

• Open ingredients decanted & stored in appropriate containers with lids and chilled where required

  Yes

  No

  N/A

• Temperature control log is in place and in use - out of tolerance temps followed up on

  Yes

  No

  N/A

• Cooling down, if food is being cooked and cooled, are temperatures being recorded for cooling down period

  Yes

  No

  N/A

• All initials/ signatures completed in the daily/ weekly cleaning/ date checks page of Daily Management Record book

  Yes

  No

  N/A

• Does the shop have a First aid Box? Check contents

  Yes

  No

  N/A

• Observation of staff washing hands correctly. Are hand washing procedures correct?

  Yes

  No

  N/A

• Probe provided & used, is working, clean & calibration record completed

  Yes

  No

  N/A

• Do staff understand Natasha's Law and how to avoid cross contamination?

  Yes

  No

  N/A

Knowledge Check

• What types of food are covered under Natasha's Law?

  Yes

  No

  N/A

• How do we comply with Natasha's Law in our shops?

  Yes

  No

  N/A

Standards

• Are all employees complying with the Cooplands Uniform Standards. Is all hair appropriately secured in a hairnet?

  Yes

  No

  N/A

• Oven gloves are available & worn when placing products into & removing from oven

  Yes

  No

  N/A

• All equipment in good condition and used correctly? Maintenance issues reported (check)

  Yes

  No

  N/A

• Bake off production equipment including baking trays, oven doors and oven gloves clean and free from damage

  Yes

  No

  N/A

• Shop statement of particulars/ opening times/ disclaimer/ no smoking/ no dogs signs visible

  Yes

  No

  N/A

• Bake off quality is good, with great colour and good availability. Is Bake off counter displaying correct products/ levels for time of day?

  Yes

  No

  N/A

• Do we have fresh product in the oven/ just coming out?

  Yes

  No

  N/A

• Counter top headers and bagged sweet lines, all tickets/ labelling in correct place and free from damage

  Yes

  No

  N/A

• Do the team understand the store's waste allowance?

  Yes

  No

  N/A

• Do Drinks fridge and crisp look good facing forward and replenished

  Yes

  No

  N/A

• Are the team aware of large drink conversion target? Ask what target is daily.

  Yes

  No

  N/A

• Do Premade sandwiches look good? Do the team know weight and preparation order for sandwiches?

  Yes

  No

  N/A

Knowledge Check

• What is the correct weight for pre-made sandwich?

  Yes

  No

  N/A

Training and Compliance

• Fire drill been completed with all staff

  Yes

  No

  N/A

• Can the manager demonstrate how to test the fire alarm and emergency lighting?

  Yes

  No

  N/A

• Is SAP and iHASCO training completed? Can Manager show you how they check?

  Yes

  No

  N/A

• Are Young Worker Risk Assessments completed?

  Yes

  No

  N/A

• POS correct and displayed as per POS Checklist

  Yes

  No

  N/A