Corrective Action Installer Interview Form - July 2022 v1.0

• Interviewer

• Interview Conducted on

  Date

• Installer Trading As?

• Does the installer already work for Wickes?

  Yes

  No

• What's their current vendor number?

• Installer Full Name?

• Installer Address inc Post Code

• Company Address (If different from above)

• Installer Email Address

• Installer Contact Number

• Installer's base store?

  Select

• What additional Stores will be covered?

  Select

• What area can the installer cover? (Postcodes or home post code plus mileage)

Previous Works

• Has a full inspection been completed?

  Yes

  No

• What is the category of this work?

  Select Bathroom Wetroom Kitchen Tiling Only Flooring Only Home Office Only Internal Doors Only

  • Bathroom
  • Wetroom
  • Kitchen
  • Tiling Only
  • Flooring Only
  • Home Office Only
  • Internal Doors Only

• Record details each previous works inspections, as required

• Customer details.

• Capture any relevant information relating to the customer (name, contact details)

• Date of inspection

  Date

• Was the visit to a satisfactory standard?

  Yes

  No

• Please provide feedback on the visit

• Please attach all images from the visit

  Media

• Has the installer provided a satisfactory reference?

  Yes

  No

• Customer details.

• Capture any relevant information relating to the customer (name, contact details)

• Date of reference.

  Date

• Was the reference to a satisfactory standard?

  Yes

  No

• Please provide feedback on the reference.

• Please attach any images from the reference.

  Media

• If installer is unable to provide any previous customer information, please complete a thorough google/facebook search for the installer and note any reviews found

• Please record any findings.

• Have any additional checks been completed on the installer? (i.e. online reviews, social media, trade websites)

  Yes

  No

• Please provide details of your findings

• As a business owner can you tell me what your responsibilities are with regards to health and safety in the workplace?

  Yes

  No

• Please be aware that the candidate will not progress.

• Use follow up questions to establish the installers attitude towards the importance of H&S on site, and their willingness and ability to adapt to requirements where necessary. This also includes COVID items until required
  Yes = Satisfactory answer given, No = Unsatisfactory answer given by installer

Health & Safety in the Workplace

• What of the following H&S equipment do you have on site?

  Select First Aid Kit Eye Wash Fire Extinguisher Accident Book Eye Protection P3 or equivalent Dust Mask Vacuum Cleaner None

  • First Aid Kit
  • Eye Wash
  • Fire Extinguisher
  • Accident Book
  • Eye Protection
  • P3 or equivalent Dust Mask
  • Vacuum Cleaner
  • None

• Do you own a moisture metre?

  Yes

  No

• Do you understand what to do in the event of suspecting asbestos is present, in a customers property?

  Yes

  No

• Stop works, advise the customer, seek advice etc.

• Do you know what RIDDOR is and how to report a RIDDOR situation? (Reporting of Injuries, Diseases and Dangerous Occurances Regulations)

  Yes

  No

• RIDDOR FORM F2508 or F2508G if gas related, HSE website contains all information on reporting incidents online or via phone

• Do you know what COSHH is and why it is important? (Control of Substances Harzardous to Health)

  Yes

  No

• (Control of Substances Hazardous to Health)
  
  The installer should be able to demonstrate an understanding of the importance of protecting those on site from coming into contact with hazardous substances and how to dispose of them

• Do you understand the relationship between Wickes, yourself and the customer under the CDM Regulations? (Construction, Design and Management Regulations)

  Yes

  No

• Position that Wickes are the principal Contractor and issue work to the Installer who is the Contractor, as contractor the installer may subcontract specialist services
  
  i.e. Gas/Electrician etc. providing the companies they use are certified to carry out this work and up to date certification is given to Wickes before any work is started.
  
  The installer must understand they can not subcontract the job to another installer to complete on their behalf.

• Are you satisfied the installer will meet all of our Health and Safety expectations?

  Yes

  No

• What remedials can this installer undertake?

  Select Kitchens Bathrooms Wetrooms TOP FOP HOP IND Gardens

  • Kitchens
  • Bathrooms
  • Wetrooms
  • TOP
  • FOP
  • HOP
  • IND
  • Gardens

• Please detail their kitchen skill set.

  Select Joinery Intelliga Plumbing Laminate Worktops Solid Wood Worktops Zenith Worktops Magna/Slabtech Worktops Electrics Gas Flooring Tiling Splashbacks Plastering

  • Joinery
  • Intelliga
  • Plumbing
  • Laminate Worktops
  • Solid Wood Worktops
  • Zenith Worktops
  • Magna/Slabtech Worktops
  • Electrics
  • Gas
  • Flooring
  • Tiling
  • Splashbacks
  • Plastering

• Please detail their bathroom skill set.

  Select Joinery Plumbing Worktops Electrics Flooring Tiling Splashbacks Plastering

  • Joinery
  • Plumbing
  • Worktops
  • Electrics
  • Flooring
  • Tiling
  • Splashbacks
  • Plastering

• Please detail their wetroom skill set.

  Select Joinery Plumbing Worktops Electrics Flooring Tiling Splashbacks Plastering

  • Joinery
  • Plumbing
  • Worktops
  • Electrics
  • Flooring
  • Tiling
  • Splashbacks
  • Plastering

• Please detail their tiling skill set.

  Select Ceramic Porcelain Specialist Patterns, i.e. Herringbone Small tiling jobs (up to 5sqm) Medium tiling jobs (up to 10sqm) Large tiling jobs (over 10sqm)

  • Ceramic
  • Porcelain
  • Specialist
  • Patterns, i.e. Herringbone
  • Small tiling jobs (up to 5sqm)
  • Medium tiling jobs (up to 10sqm)
  • Large tiling jobs (over 10sqm)

• Please detail their flooring skill set.

  Select Laminate LVT Engineered Wood Country Solid Wood - Floating Solid Wood

  • Laminate
  • LVT
  • Engineered Wood
  • Country Solid Wood - Floating
  • Solid Wood

• Please detail their Home Office skill set.

  Select Joinery Worktops Electrics Flooring Tiling Splashbacks

  • Joinery
  • Worktops
  • Electrics
  • Flooring
  • Tiling
  • Splashbacks

• What type of remedial projects can the installer undertake?

  Select Small projects (1 man only) Medium projects (up to 3 days) Large projects (including full kitchen/bathroom replacement)

  • Small projects (1 man only)
  • Medium projects (up to 3 days)
  • Large projects (including full kitchen/bathroom replacement)

• Please add any other comments regarding the installers skill set

• (R1) Will you (or your subcontractor) once they have passed induction period, be able to attend and resolve any of the following either same day (if informed before midday) or next day: gas leak, exposed live electrical cables or a leak that is generating more water than a bucket would contain per day?

  Yes

  No

• (R2) Will you (or your subcontractor) once they have passed induction period, be able to attend and resolve any of the following within 36 hours: Non-functioning ovens, hobs, taps, toilets, showers and baths (where this is the only toilet or bathing facility in the property) as well as situations that pose the risk of minor injury?

  Yes

  No

• (R3) Will you (or your subcontractor) once they have passed induction period, be able to attend and resolve any of the following within 48 hours: Non-functioning category 2 appliances (those not related to preparing food), secondary toilets and showers/baths, together with pumps, sinks, pottery packs and dripping taps?

  Yes

  No

• (R4) Will you (or your subcontractor) once they have passed induction period, be able to attend and rectify any of the following within 72 hours: Decorative and/or cosmetic items such as tiling, accessories, handles, plinths, decor ends etc?

  Yes

  No

Installer Information

• Do you have a presentable van?

  Yes

  No

• Would you be happy to display Wickes signage on your van?

  Yes

  No

• Signage trial underway with magnetic signage being supplied

• Can you confirm your UTR number?

• Personal if sole trader, company and personal if Ltd or Partnership

• Can you confirm your NI number?

• Is the installer set up for CIS (Construction Industry Scheme) deductions through the HMRC?

  Yes

  No

• How many employees do you have in your business?

• A copy of the companies employer liability insurance is required

• Are you VAT registered?

  Yes

  No

• What business type is the installer?

  Sole Trader

  Limited Company

  Partnership

  Limited Liability Partnership

• Full name of business partner

• National insurance number of business partner

• UTR number for business partner

• What is the earliest available date the installer can commit to remedials?

  Date

• Is the installer prepared to keep these dates for Wickes?

  Yes

  No

Background

• How long have you been an Installer and what is your background?

• Do you have any formal qualifications?

  Yes

  No

• Please provide details.

• Are you a member of any industry organisations?

  Yes

  No

• Please provide details.

Carpentry Technical

• Will this installer be working in a kitchen, bathroom or home office?

  Yes

  No

• Explain the process you follow fitting worktops, and how you ensure a professional finish when walls are out of square?

Electrical Works Technical

• Do you subcontract your electrical work?

  Yes

  No

• What is your understanding of Part P and the 18th Edition?

• How do you ensure the electrical installation is legal and safe at all times?

Plumbing Technical

• Do you subcontract your water plumbing work?

  Yes

  No

• What are your expectations of the work completed by your plumber?

• What is your plumbers preferred waste pipe joint?

• Where and when would you fit isolation valves?
  What would you check if customer having a mixer shower valve installed?
  What precautions are taken when using a blowtorch near cabinetry?
  How would you join on to an existing soil stack?

• Does the installer demonstrate an understanding of good plumbing practice and can they demonstrate they will comply to all legal requirements at all times?

  Yes

  No

Wetroom Technical

• What type of wet room product have you installed?

• How many wetrooms have you installed in the last 12 months?

• What steps do you take to ensure there are no leaks in the wetroom post installation?

Gas Technical

• Do you subcontract your gas work?

  Yes

  No

• Are you (or a non Gas Safe Registered installer) allowed to run the pipework for the gas appliances prior to the Gas Safe installer connecting & certifying?

  Yes

  No

• What are your expectations of the work completed by your gas installer?

  Yes

  No

• What should you consider when installing a unit around a boiler?
  What should be considered when installing a freestanding gas appliance?
  Where would you purge a system?
  If unsure on how to install a particular appliance, what would you refer to for help?

• Does the installer demonstrate an understanding of good gas practice and can they demonstrate they will comply to all legal requirements at all times?

  Yes

  No

Tiling Technical

• Do you subcontract your tiling work?

  Yes

  No

• What are your expectations of the work completed by your tiler?

• How long have you used your tiler/s?

• How do you finish off an internal corner when tiling? (Silicone not grout)
  What material would you use to box pipes in before tiling? (Plywood or tile backer, MDF not an option)
  What product would you use to prepare a wooden floor before tiling? (Plywood not an option)
  How do you ensure tiles have enough adhesive when tiling walls? (Back buttering)

• Does the installer demonstrate an understanding of good tiling practice and can they demonstrate they will comply to all Wickes and Industry requirements at all times?

  Yes

  No

Flooring Technical

• Do you subcontract your flooring work?

  Yes

  No

• What are your expectations of the work completed by your flooring contractor?

• What would you need to consider when laying flooring on to concrete? (Moisture of room and subfloor, DPM)
  What must be done when laminate or wood flooring has been delivered to site? (Acclimatisation in packaging and laid flat)
  What should always be checked when selecting underlay? (Manufacturers instructions to check suitable for installation)
  How would you ensure a good finish around a door frame? (Cut door frame and architrave to slide floor under)
  -When should a moisture metre be used? (On every installation)

• Does the installer demonstrate an understanding of good flooring practice and can they demonstrate they will comply to all Wickes and Industry requirements at all times?

  Yes

  No

• Are you happy with systems explained and how you will communicate with Wickes if successful?

  Yes

  No

• Are you comfortable carrying out pre-work site surveys?

  Yes

  No

• Do you have and use any of the following for your business?

  Select Smartphone Tablet PC Fax

  • Smartphone
  • Tablet
  • PC
  • Fax

• Explain how you would respond to an enquiry or complaint from one of your customers?

• What is installers preferred method of communication? How quickly does the installer respond to complaints?

• What would you do if a customer reported a gas leak following one of your installations?

• Talk me through the communication journey for your customers. Before, during and after your work is taking place?

• Does the installer contact before installation to agree start times etc? Does installer keep customer informed on progress and decisions on site? Is installer open to returning to any snags?

• When handing a completed project over to a customer what steps do you take and how do you ensure the customer knows what to do if they need assistance in future?

• Gauge on how installer ensures service issues are reported and dealt with i.e installer being first point of contact. Installer should be running through all isolation points, appliance run throughs and handing over warranty information/maintenance/instructions.

• Please add an additional section below for each subject you want to comment on.

Additional comments

• Any additional information to add?

• Any additional images to add?

  Media

• How was the previous works visit completed?

  On Site

  Remote (Video)

  Remote (Phone)

• How was the interview completed?

  On Site

  Remote (Video)

  Remote (Phone)

• Installer to Sign to confirm this form has been answered in person

  Sign

• Installer to Sign to confirm this form has been answered in person - Date

  Date

• Installer to Sign to confirm this form has been answered in person - Name

• Do you wish to proceed with this candidate?

  Yes

  No

• Wickes Representative (RIM) to Sign here to confirm all parts of this form are true to the best of their knowledge.

  Sign