Information
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Audit Title
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Document No.
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Audit Preparation
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Review corrective actions for previous IA findings
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Review corrective actions for previous EA findings
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Review corrective actions for any customer complaints
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Review corrective actions for any customer audit findings
4.1 General Requirements
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Does the organization continually improve the effectiveness of its quality management system in accordance with the requirements of this International Standard?<br>
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determined criteria and methods needed to ensure that both the operation and control of processes are effective?
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ensured the availability of resources and information necessary to support the operation and monitoring of these processes?<br>
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ensured the availability of resources and information necessary to support the operation and monitoring of these processes?<br>
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monitored, measured where applicable, and analysed these processes?<br>
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Are these processes managed by the organization in accordance with the requirements of this International Standard?<br>
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Where the organization chooses to outsource any process that affects product conformity to requirements, has the organization ensured control over such processes?<br>
4.2.1 Documentation Requirements - General
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Has the organization documented their quality management system?<br>
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a quality manual?<br>
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documented procedures and records required by this International Standard?
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Control of documents?<br>
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Control of quality records?<br>
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Internal audits?<br>
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Control of non-conformity?<br>
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Corrective action?<br>
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Preventive action?<br>
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Documents, including records, determined by the organization to be necessary to ensure the effective planning, operation and control of its processes?<br>
4.2.2 Quality Manual
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Has the quality manual been established?<br>
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Is the quality manual maintained?<br>
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Does the quality manual include the scope of the quality management system? <br>
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Details of and justification for any exclusions (see 1.2)?
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the documented procedures established for the quality management system, or reference to them?<br>
4.2.3 Control of Documents
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Are all documents required by the quality management system controlled?<br>
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to ensure that changes and the current revision status of documents are identified?<br>
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to ensure that relevant versions of applicable documents are available at points of use?<br>
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to ensure that documents of external origin determined by the organization to be necessary for the planning and operation of the quality management system are identified and their distribution controlled?<br>
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to prevent the unintended use of obsolete documents, and to apply suitable identification to them if they are retained for any purpose?<br>
4.2.4 Control of Records
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Have records been established to provide evidence of conformity to requirements and of the effective operation of the quality management system?<br>
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Are they controlled?<br>
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Has a documented procedure been established to define the controls needed for the identification of records?
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Storage of records?<br>
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Protection of records?<br>
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Retrieval of records?<br>
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retention time of records?<br>
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Are records readily identifiable?<br>
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Are records readily retrievable?<br>
4.3.1 Risk Assessment
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Are All OHSAS Risks up to date in the company Human Focus System
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Are Environmental Risks considered within the Management System.
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Are Objectives and Targets Clearly defined and monitored to gauge their achievements
4.4.1 Resouces Roles Responsibilities and Authorities
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Are staff aware of their Job descriptions and are roles targets and objectives clearly defined
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Is office waste management procurement controlled. record Evidence seen
5.6.2 Review Input
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Does the input to management review include information on results of audits?<br>
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customer feedback?<br>
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process performance and product conformity?<br>
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status of preventive and corrective actions?<br>
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follow-up actions from previous management reviews?<br>
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changes that could affect the quality management system?<br>
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recommendations for improvement?<br><br><br><br><br><br><br>
5.6.3 Review Output
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Does the output from the management review include any decisions and actions related to improvement of the effectiveness of the quality management system and its processes?<br>
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improvement of product related to customer requirements?<br>
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resource needs?<br>
6.1 Provision of Resources
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Has the organization determined and provided the resources needed to implement and maintain the quality management system and continually improve its effectiveness?<br>
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to enhance customer satisfaction by meeting customer requirements?<br>
6.2.1 Human Resources - General
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Have all staff completed induction training and OSAS training in accordance with the Human Focus system.
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Are personnel performing work affecting conformity to product requirements competent on the basis of appropriate education, training, skills and experience?<br>
6.2.2 Competence, Awareness & Training
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Has the organization determined the necessary competence for personnel performing work affecting conformity to product requirements?<br>
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where applicable, provided training or taken other actions to achieve the necessary competence?<br>
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evaluated the effectiveness of the actions taken?<br>
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ensured that its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives?<br>
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maintained appropriate records of education, training, skills and experience (see 4.2.4)?<br>
6.3 Infrastructure
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Has the organization determined, provided and maintained the infrastructure needed to achieve conformity to product requirements?<br>
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Does this infrastructure include, as applicable buildings, workspace and associated utilities?<br>
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process equipment (both hardware and software)?<br>
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supporting services (such as transport, communication or information systems)?<br>
6.4 Work Environment
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Has the organization determined and managed the work environment needed to achieve conformity to product requirements?<br>
7.2.1 Determination of Requirements Related to the Product
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Has the organization determined requirements specified by the customer, including the requirements for delivery and post-delivery activities?<br>
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requirements not stated by the customer but necessary for specified or intended use, where known?<br>
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statutory and regulatory requirements related to the product?<br>
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any additional requirements considered necessary by the organization?<br>
7.2.3 Customer Communication
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Does the organization determine and implement effective arrangements for communicating with customers in relation to product information?<br>
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enquiries, contracts or order handling, including amendments?<br>
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customer feedback, including customer complaints?<br>
7.4.1 Purchasing Process
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Does the organization ensure that purchased product conforms to specified purchase requirements?<br>
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Is the type and extent of control applied to the supplier and the purchased product dependent upon the effect of the purchased product on subsequent product realization or the final product?<br>
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Does the organization evaluate and select suppliers based on their ability to supply product in accordance with the organization's requirements?<br>
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Have criteria for selection, evaluation and re-evaluation been established?<br>
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Are records of the results of evaluations and any necessary actions arising from the evaluation maintained (see 4.2.4)?<br>
7.4.2 Purchasing Information
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Does purchasing information describe the product to be purchased, including where appropriate requirements for approval of product, procedures, processes and equipment?<br>
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requirements for qualification of personnel?<br>
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quality management system requirements?<br>
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Does the organization ensure the adequacy of specified purchase requirements prior to their communication to the supplier?<br><br><br><br>
7.4.3 Verification of Purchased Product
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Has the organization established and implemented the inspection or other activities necessary for ensuring that purchased product meets specified purchase requirements?<br>
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Where the organization or its customer intends to perform verification at the supplier's premises, has the organization stated the intended verification arrangements and method of product release in the purchasing information?<br>
8.2.1 Customer satisfaction
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As one of the measurements of the performance of the quality management system, does the organization monitor information relating to customer perception as to whether the organization has met customer requirements?<br>
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Have the methods for obtaining and using this information been determined?<br>
8.2.2 Internal Audit
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Does the organization conduct internal audits at planned intervals<br>
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is effectively implemented and maintained?<br>
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Has an audit programme been planned, taking into consideration the status and importance of the processes and areas to be audited,<br>
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as well as the results of previous audits?<br>
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Have the audit criteria, scope, frequency and methods been be defined?<br>
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Does the audit programme ensure that auditors shall not audit their own work?<br>
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Are records of the audits and their results maintained (see 4.2.4)?<br>
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Does the management responsible for the area being audited ensure that any necessary corrections and corrective actions are taken without undue delay to eliminate detected nonconformities and their causes?
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Do follow-up activities include the verification of the actions taken and the reporting of verification results (see 8.5.2)?<br>
8.2.3 Monitoring and measurement of processes
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Does the organization apply suitable methods for monitoring and, where applicable, measurement of the quality management system processes?<br>
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Do these methods demonstrate the ability of the processes to achieve planned results?<br>
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When planned results are not achieved, is correction and corrective action taken, as appropriate?<br>
8.3 Control of nonconforming product
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Does the organization ensure that product which does not conform to product requirements is identified and controlled to prevent its unintended use or delivery?<br>
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Have the controls and related responsibilities and authorities for dealing with nonconforming product been defined in a documented procedure?<br>
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Does the organization deal with nonconforming product by one or more of the following ways: by taking action to eliminate the detected nonconformity?<br>
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by authorizing its use, release or acceptance under concession by a relevant authority and, where applicable, by the customer?<br>
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by taking action to preclude its original intended use or application?<br>
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by taking action appropriate to the effects, or potential effects, of the nonconformity when nonconforming product is detected after delivery or use has started?
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When nonconforming product is corrected is it subject to re-verification to demonstrate conformity to the requirements?<br>
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Are records of the nature of nonconformities and any subsequent actions taken, including concessions obtained, maintained (see 4.2.4)?<br><br>
8.5.1 Continual improvement
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Does the organization continually improve the effectiveness of the quality management system through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions and management review?<br>
8.5.2 Corrective action
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Does the organization take action to eliminate the causes of nonconformities in order to prevent recurrence?<br>
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Are corrective actions appropriate to the effects of the nonconformities encountered?<br>
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Has a documented procedure been established to define requirements for reviewing nonconformities (including customer complaints)?<br>
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determining the causes of nonconformities?<br>
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evaluating the need for action to ensure that nonconformities do not recur?<br>
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determining and implementing action needed?<br>
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records of the results of action taken (see 4.2.4)?<br>
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reviewing the effectiveness of the corrective action taken?<br><br><br><br><br><br>
8.5.3 Preventive action
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Has the organization determined action to eliminate the causes of potential nonconformities in order to prevent their occurrence?<br>
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Are preventive actions appropriate to the effects of the potential problems?<br>
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Has a documented procedure been established to define requirements for determining potential nonconformities and their causes?<br>
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evaluating the need for action to prevent occurrence of nonconformities?<br>
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determining and implementing action needed?<br>
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records of results of action taken (see 4.2.4)?<br>
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reviewing the effectiveness of the preventive action taken?<br>
Audit Control and Write Off
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Are there any non-conformities to be raised as a result of this Audit
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Is there any corrective action required as a result of this audit.
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Agreed date for completion of any corrective action necessary.
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Audit closed off on
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Audit closed and corrective action completed.
