Costa Check 2021

• ID

• Site

• Name

• Partner

• Date & Time

  Date

• Visit Type

• Manager

• BEC

• Are all team members implementing the correct Handwashing processes to throughly wash, dry and sanitise their hands in line with current guidelines?

  Yes

  No

• Touch Point Cleaning: Are all touch-point areas clean and well-maintained, with evidence and knowledge from the team on the understanding of touch-point cleaning?

  Yes

  No

• Social Distancing: Customer Flow: Is customer social distancing in place with all safety measures adhered to and customer signage clearly displayed?

  Yes

  No

• Social Distancing: Team Deployment: Are team members clearly deployed in correct roles and operating within their defined area?

  Yes

  No

• Social Distancing: Handover Process: Are all handover measures correctly employed to ensure the safety of the team and customers?

  Yes

  No

• Face Coverings & Disposable Gloves: Are arrangements in place to support all Team Members in wearing Face Masks/Coverings & Disposable Gloves?

  Yes

  No

• Coronavirus Knowledge: Can team members demonstrate knowledge of Coronavirus symptoms and any related safety guidance?

  Yes

  No

• Team and Customer Covid Compliance: Is all additional Covid documentation present and complete in store?

  Yes

  No

Coffee and Customer

• Grind and Dose: Is the Mocha Italia/Character Roast grind and dose check performed to Brand Standard with required amounts achieved?

  Yes

  No

• Fresh Milk: Is fresh milk/dairy alternative always heated to the correct temperature and prepared in an appropriate sized colour-coded jug without topping up and reheating?

  Yes

  No

• Fresh Coffee: Is milk/dairy alternative always prepared before the coffee is extracted and is the coffee immediately extracted after being locked in the group head?

  Yes

  No

• Steam Arm: Is the steam arm purged before and after use, wiped with the correct clean cloth and stored in a stainless steel pot?

  Yes

  No

• Four Steps: Are all team members following the four steps of level/tamp/twist/wipe? Are all group handles clean,including decaf(without coffee residue) and heated before use?

  Yes

  No

• Milk Thermometers: Are all milk thermometers in use calibrated correctly and have metal clips attached?

  Yes

  No

• Coffee Machine and Equipment: Are all coffee machines clean,working efficiently and are all buttons calibrated to dispense the correct volume of coffee? Are all coffee machines,grinders,group handles and colour-coded milk jugs kept clean at all times?

  Yes

  No

• Beverage Hot: Are all hot drinks prepared and served to Brand Standard in store?

  Yes

  No

• Beverage Cold: Are all cold drinks prepared and served to Brand Standard in store?

  Yes

  No

• Campaign Drink,Filter Coffee & Cold Brew Coffee: Are all seasonal campaign drinks,filter coffee and Cold Brew coffee prepared to Brand Standard?

  Yes

  No

• Customer Service Promise: Are all customers greetd politely,offered genuine service and wished a fond farewell?

  Yes

  No

• Store POS: Is the current campaign displayed correctly along with dayparted menu boards? Are all products clearly priced?

  Yes

  No

• Stores Displays: Are all store displays full and appealing and all display cabinets clean and in good repair?

  Yes

  No

• Uniform Standards: Are all team members/managers looking presentable,in the correct uniforms and adhering to the jewellery policy?

  Yes

  No

• Allergens: Is the Allergen process understood and being followed by all the team?

  Yes

  No

• Outside Areas & Traffic Managment: Is the outside of the store kept clean and presentable? Are all outside tables clean, chairs neatly arranaged and ashtrays available?

  Yes

  No

• Toilets: Are all toilets kept clean,fully stocked and in working order with evidence of being checked regularly?

  Yes

  No

• Customer Area Cleanliness: Is the customer area clean and presentable at all times?

  Yes

  No

• Team Area Cleanliness: Are all back of House, Back Bar and Team areas clean, well maintained and free from debris?

  Yes

  No

• Shelf Life & Stock Rotation: Are all products in date, correctly day-dotted and effectively rotated to minimise waste?

  Yes

  No

• Compliance Log: Is the Compliance Log completed with evidence of relevent actions?

  Yes

  No

• Ice Handling: Are all Ice Handling procedures being followed correctly by the store, including storage of scoops and transportation of ice?

  Yes

  No

• Ice Equipment Cleanliness: Is the cleanlines of all Ice Machines, Ice Wells and Ice Equipment to a standard where the safety of ice in store is never compromised?

  Yes

  No

• Pest Control: Is there any evidence of pest activity? If there is pest activity have the pest control contractor's recommenddations been actioned?

  Yes

  No

• Critical Cleanliness: Is the store free from any critical cleaning issues that could affect a food safety rating?

  Yes

  No

• Safety Compliance: Are all safety notices clearly displayed and any structural issues effectivelt managed and escelated?

  Yes

  No

• Approved Products: Is all food,drink and packaging used Costa-approved? Are all chemicals found Costa-approved?

  Yes

  No

• Food Prep and Colour-Coding: Is all food prepared and stored correctly and is colour-coded equipment in use?

  Yes

  No

• Training Records: Are all relevant training records avaliable?

  Yes

  No