Title Page

  • ID

  • Site

  • Name

  • Partner

  • Date & Time

  • Visit Type

  • Manager

  • BEC

COVID-19 Safety

  • Are all team members implementing the correct Handwashing processes to throughly wash, dry and sanitise their hands in line with current guidelines?

  • Touch Point Cleaning: Are all touch-point areas clean and well-maintained, with evidence and knowledge from the team on the understanding of touch-point cleaning?

  • Social Distancing: Customer Flow: Is customer social distancing in place with all safety measures adhered to and customer signage clearly displayed?

  • Social Distancing: Team Deployment: Are team members clearly deployed in correct roles and operating within their defined area?

  • Social Distancing: Handover Process: Are all handover measures correctly employed to ensure the safety of the team and customers?

  • Face Coverings & Disposable Gloves: Are arrangements in place to support all Team Members in wearing Face Masks/Coverings & Disposable Gloves?

  • Coronavirus Knowledge: Can team members demonstrate knowledge of Coronavirus symptoms and any related safety guidance?

  • Team and Customer Covid Compliance: Is all additional Covid documentation present and complete in store?

COFFEE AND CUSTOMER

Coffee and Customer

  • Grind and Dose: Is the Mocha Italia/Character Roast grind and dose check performed to Brand Standard with required amounts achieved?

  • Fresh Milk: Is fresh milk/dairy alternative always heated to the correct temperature and prepared in an appropriate sized colour-coded jug without topping up and reheating?

  • Fresh Coffee: Is milk/dairy alternative always prepared before the coffee is extracted and is the coffee immediately extracted after being locked in the group head?

  • Steam Arm: Is the steam arm purged before and after use, wiped with the correct clean cloth and stored in a stainless steel pot?

  • Four Steps: Are all team members following the four steps of level/tamp/twist/wipe? Are all group handles clean,including decaf(without coffee residue) and heated before use?

  • Milk Thermometers: Are all milk thermometers in use calibrated correctly and have metal clips attached?

  • Coffee Machine and Equipment: Are all coffee machines clean,working efficiently and are all buttons calibrated to dispense the correct volume of coffee? Are all coffee machines,grinders,group handles and colour-coded milk jugs kept clean at all times?

  • Beverage Hot: Are all hot drinks prepared and served to Brand Standard in store?

  • Beverage Cold: Are all cold drinks prepared and served to Brand Standard in store?

  • Campaign Drink,Filter Coffee & Cold Brew Coffee: Are all seasonal campaign drinks,filter coffee and Cold Brew coffee prepared to Brand Standard?

  • Customer Service Promise: Are all customers greetd politely,offered genuine service and wished a fond farewell?

  • Store POS: Is the current campaign displayed correctly along with dayparted menu boards? Are all products clearly priced?

  • Stores Displays: Are all store displays full and appealing and all display cabinets clean and in good repair?

  • Uniform Standards: Are all team members/managers looking presentable,in the correct uniforms and adhering to the jewellery policy?

CLEANING AND COMPLIANCE

  • Allergens: Is the Allergen process understood and being followed by all the team?

  • Outside Areas & Traffic Managment: Is the outside of the store kept clean and presentable? Are all outside tables clean, chairs neatly arranaged and ashtrays available?

  • Toilets: Are all toilets kept clean,fully stocked and in working order with evidence of being checked regularly?

  • Customer Area Cleanliness: Is the customer area clean and presentable at all times?

  • Team Area Cleanliness: Are all back of House, Back Bar and Team areas clean, well maintained and free from debris?

  • Shelf Life & Stock Rotation: Are all products in date, correctly day-dotted and effectively rotated to minimise waste?

  • Compliance Log: Is the Compliance Log completed with evidence of relevent actions?

  • Ice Handling: Are all Ice Handling procedures being followed correctly by the store, including storage of scoops and transportation of ice?

  • Ice Equipment Cleanliness: Is the cleanlines of all Ice Machines, Ice Wells and Ice Equipment to a standard where the safety of ice in store is never compromised?

  • Pest Control: Is there any evidence of pest activity? If there is pest activity have the pest control contractor's recommenddations been actioned?

  • Critical Cleanliness: Is the store free from any critical cleaning issues that could affect a food safety rating?

  • Safety Compliance: Are all safety notices clearly displayed and any structural issues effectivelt managed and escelated?

  • Approved Products: Is all food,drink and packaging used Costa-approved? Are all chemicals found Costa-approved?

  • Food Prep and Colour-Coding: Is all food prepared and stored correctly and is colour-coded equipment in use?

  • Training Records: Are all relevant training records avaliable?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.