Costa QFM

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Store Exterior

• Carpark condition clean and tidy?

  Yes

  No

  N/A

• All exterior signs in good condition and working?

  Yes

  No

  N/A

• Exteriors / windows clean and free of cobwebs?

  Yes

  No

  N/A

• A-board displayed outside and clean?

  Yes

  No

  N/A

Team / Customer Service

• Correct dress code - well presented?

  Yes

  No

  N/A

• Good Customer service practices in place?

  Yes

  No

  N/A

• Up selling being completed for every customer

  Yes

  No

  N/A

• Front Counter tidy and free from clutter?

  Yes

  No

  N/A

Store Interior

• Lighting in good condition?

  Yes

  No

  N/A

• Floor clean and free from rubbish?

  Yes

  No

  N/A

• Tables/Chairs clean and free from spills/dirty cups?

  Yes

  No

  N/A

• Music playing at correct volume for store?

  Yes

  No

  N/A

• Store / Shelves clean and tidy?

  Yes

  No

  N/A

• Stock Rotation Being completed Correctly?

  Yes

  No

  N/A

• Cake Counter full and Appealing?

  Yes

  No

  N/A

• Store Temperature Correct?

  Yes

  No

  N/A

Food Safety/Security

• Compliance Log fully completed and Accurate?

  Yes

  No

  N/A

• Safe locked?

  Yes

  No

  N/A

• Cash procedures in place?

  Yes

  No

  N/A

• Security cameras operational and focused?

  Yes

  No

  N/A

General Comments.

• Comments.

  Yes

  No

  N/A

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