Information

  • Audit Title

  • Conducted on

  • Prepared by

  • Ratings - UP - 50% or less PIR - 51% to 70% EFP - 71% to 80% HP - 81% to 90% EXP - 91% to 100%

Car park

  • Gardens tidy

  • Car park and garden litter free

  • Bins emptied and clean

  • Is exterior of building graffiti/damage free?

Entrance

  • Window posters tidy and current including EAS gates<br><br>

  • Floral presentation / impact

  • Mailers and newspapers available

  • Entry impact? Do we have the right product at entry and are they well presented

  • Trolleys and baskets available for customers

Produce

  • How many customer gaps

  • MBTs and ends with good impact and right place for customer.

  • Bulk Foods standards / availability?

  • Quality check - would I buy it test and one crate rule

  • Cleaning up to standard

  • All product ticketed including adhocs

  • Overall department presentation standards

Bakery

  • How many customer gaps?<br>

  • Cake range and quality for time of day<br>

  • Bread range and quality for time of day<br>

  • MBTs impact and right product?<br>

  • Cleaning up to standards

  • All product ticketed including adhocs

  • Overall department presentation and standards

Deli

  • How many customer gaps?

  • How is the rosetting and cabinet presentation for impact?

  • Quality check and would I buy it test

  • Hot chickens available from 9am till 8pm

  • Cleaning up to standards including glass

  • Cheese bar and 5 tier(meats) cabinets stock weight and display standard

  • All product ticketed including adhocs

  • Overall department presentation, standards

Seafood

  • How many customer gaps

  • Presentation of hang sell unit

  • Overall range and availability in serve over case

  • Cleaning up to standards including glass

  • All product ticketed including adhocs

  • Overall department presentation

Meat

  • How many customer gaps

  • Quality check and would I buy it test

  • Meat case filling no more than 2 high

  • Retail freezer presentation and availability

  • Cleaning up to standards

  • All product ticketed including adhocs

  • Pet food case presentation and availability

  • Overall department presentation and standards

Perishables

  • How many customer gaps?

  • Milk case clean and empty milk crates removed

  • Cleaning up to standards

  • All product ticketed including adhocs

  • Egg availability

  • Overall department presentation standards

Long life

  • Liquor - ends and off location standards/impact

  • Liquor how many customer gaps

  • Overall liquor presentation

  • Long life ends and wings well presented

  • Off locations and aisle stacks presentation make sense and tidy. Well ticketed

  • Cleaning up to standards including kick plates

  • Bread correct levels for time of day

  • Grocery how many customer gaps?

  • Clip strip programme maintained throughout

  • Presentation Standards (face up/filling std)

Checkouts

  • How do you rate the customer service?

  • Front end stock levels, confectionary and newspapers etc....

  • No queues at checkouts, no more than 3 in each lane except SCO

  • General cleaning up to standard

  • Drink fridges full?

Stockroom

  • SMP in place

  • No loose trolleys

  • General cleaning up to standards

General

  • Cafeteria standard?

  • Are staff facilities clean and well maintained?

  • Office areas tidy and clean?

  • Uniform standards across the store?

Sign Off

  • Duty Manager

  • Area Manager

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