Courtyard Mahabaleshwar

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Audit Done By

Start of shifts

Notify AYS to inform the Hotel team that you are the MOD & Post on Hotel What's App Group.

Welcome Experience

Call AYS from any random phone/landline do a test call. confirm if calls been picked up in 3 rings and all the verbiage are followed.
Ensure FD offeres you you to opt for a Mobile Key. and MOD room is opened with 'Key less"
Associate can explain Marriott Bonvoy member benefits: Ask associate to name (2) benefits Silver / Gold / Platinum / Titanium / Ambassador Elite members receive at our hotel
Elite Welcome Gift for Platinum Elite, Titanium Elite, and Ambassador Elite members
evaluate the front desk agent :Good posture, smile, eye contact, and attentive listening maintained throughout the interaction
Review Feedback received from guests and action on all service recovery issues. Meet the guest in person to ensure closure.
Ask Front Desk about the QR Enrollment goals done for the day.
Ensure DSS for the tomorrow is ready with Guest data and evening ops meeting is completed.
Check if rooms are assigned for the next day with priority to Elite/Mobile Check-Ins/other VIPs.
confirm the score of 'Room ready notification, and Mobile key delivered.
Please ask the front desk agent to show the latest contingency report saved on the computer
Ensure guest lifts and lift tracks are spectacularly clean and free from debris.
Inspect public area washrooms for cleanliness (odor free) and functionality. Report defects to Engineering immediately.

Guest Room Check 1 (Mandatory 2 rooms check, hotel and Villa Block) - Apart from room assigned to MOD to stay. This is to be taken from Opera from random vacant rooms and not asked from Front office. All rooms of the hotel to be on inspected status by 1800hrs every day

Room #1
Closet Amenites : Hangers: o (6) wooden regular hangers o (4) wooden hangers with clip o Hangers must match in color • (2) Valet/laundry/dry cleaning bags • (2) Valet laundry tickets
GUest room coffee set up: • (1) Electric kettle • (2) Regular instant coffee sachets • (2) Decaf instant coffee sachets • (4) Individual packaged teas: o (2) Breakfast teas o (AP): (2) Regional teas • (2) Sanitized mugs • (AP): Below stored in condiment box or built-in drawer o (2) White sugar packs o (2) Brown sugar packs o (2) Substitute sugar (sweetener) o (2) Powdery creamer
Guestroom Collateral: Do Not Disturb sign in Brand Voice specification, Guest Information Guide/Guest Services Directory
Ironing Amenities : • Iron • Iron organizer • Ironing board o Full size or Length 36" /Width12"/ Height 32" o Solid color cover
Notepad and Pen available
Alarm Clock: Set with the correct time (within 2 minutes) • Alarm is in OFF position for vacant ready rooms
Bedroom Cleanliness - Floor Dampen a washcloth slightly To dampen cloth: • Take a clean white washcloth and unfold it completely • With sink stopper engaged, fill sink with 1 inch of water • Let water drain completely out of sink • Use open clean white washcloth to dry sink • Washcloth should be only slightly damp • Fold washcloth into quarters
Mini Bar * Glassware/Chinaware/silverware (Water marks / fingerprints / uncleaned / chipped / rusty) * Fridge/Contents (Product label not front-facing / not organized / fridge not working) * Electronic kettle set (Uncleaned / wet / smelly)
Bath Terry . Bath terry must minimally be/include: • (1) Bath mat (2 beds) • (3) Bath towels • (3) Hand towels • (3) Wash cloths (1 bed) • (2) Bath towels • (2) Hand towels • (2) Wash cloths
Bathroom * Towels (Quantities/Yellowish / torn / stained / hair / smells / not fluffy or crisp-looking) * Bath mat (Yellowish / torn / stained / hair / smells / not fluffy or crisp-looking) * Bath robe (Yellowish / torn / stained / hair / smells / not fluffy or crisp-looking) * Basin (Stained / uncleaned / mould on the grout / damaged / hair) * Floor( Uncleaned / hair / found trash / dusty corners) * Toilet unit/toilet flusher( Uncleaned / damaged / yellowish water marks / cannot flush) * Toliet cover/seat (Uncleaned / stained / wet / damaged ) * Shower wall(Uncleaned / mould / soap remains / water marks) * Shower drainage (Uncleaned / mould / soap remains / water marks / hair) * Sprinkler( Water marks / soap remains / damaged / rusty )6
Bedroom * TV is good condition (IV remote control - Dusty / dirty / faulty / fingerprints / cannot turn on) * Writing desk overall ( Uncleaned / chipped corners / cluttered / fingerprints / dis-organized) * Trash Bin(Uncleaned / damaged / found trash) * Sheer curtain / drapery( Stained / torn / hooks missing / difficult to draw / items found behind) * Window (Fingerprints / water marks / dusty) * Sofa(Stained / trash found under-seat cushion / torn upholstery) * Night stand overall (Dis-organized / cluttered / dirty) * Master panel （Fingerprints / dusty / faulty) *Alarm clock (Uncleaned / faulty / display time is incorrect all clocks are set to 24 hrs format) *Night stand underneath / bed underneath （Uncleaned / trash found） * Bedsheet, pillows, duvet covers(quantities, stained / wrinkle / torn / hair / not crisp-looking) * CTC Protocol in practice - Personal Gloves, Sanitizers in place, CTC promise in place, Digital GSD, IRD Menu * All Printed Collateral Fresh Crisp and not folded at corners
General condition of Room * Carpet (Stained / hair / trash found / shows dirt on the cloth when wiped) * Lighting ( Fused / visible dust on spot light cover ) * Smell ( smoking smell/ moldy smell/not fresh air)

Guest Room Check 2 (Mandatory 2 rooms check) - Apart from room assigned to MOD to stay. This is to be taken from Opera from random vacant rooms and not asked from Front office. All rooms of the hotel to be on inspected status by 1800hrs every day

Room #2
connect to Chromecast and confirm the connectivity
TV must be ON, with Marriott Bonvoy Channels
Please confirm there is one remote in the room
TV sensor is available and funtioning. SET TOP box is active and satellite channel are operational
Balcony doors are smooth in opening and closing
Bedroom Condition - Doors/Walls/Ceiling/Mirrors/Artwork, Closet Area/Ironing Board/Iron/Safe, Upholstered Furniture/Desk/Chairs
Bedroom Condition - HVAC/Ventilation, Turn on the PTAC or adjust the HVAC unit thermostat and check that the following settings are operational and quiet: • Low and high heat • Low and high cool • Fan only Ask an associate to remove the cover of the PTAC unit or gain access to the HVAC (if accessible) and check the following: • Coils appear to be free of dust and soil build-up • Drain pan free of mildew • Filter has minimal dust build-up • Condenser, fins and coils are free of ice build-up

Upkeep of Public Areas

* Hotel Entrance area well kept * Walkways are in good condition i.e. no holes or damaged gutter * Carpark kept tidy and no garbage visible * Road surface or curves has no damages and look in good order * The two Boom Barriers in good condition and checked by Security/Engineering monthly * Garden kept well and do not cause issue for parking * Landscaping are not blocking view from guest rooms * Hotel directional signage visible and good condition * Garden well kept around pool area, banquets *
Public Restroom Products; Public restroom must have the following: • Toilet tissue • Hand towels or hand dryer
Public Restrooms Condition - Toilets/Urinals

Lobby and other venues

Lobby music, lighting, scent and internet are in excellent working order. check the IP address of your respective phone share. confirm whether Primary Link is up.
Daily Service Training Topics are conducted: choose any any department associate, and ask: • Did you attend today’s Daily Service Training? o If yes, ask following question ▪ What service training topic was covered?
Lobby furniture and fixtures are clean, organized and in good condition.
Meet and greet all Elite member arrivals for the day.mention Guest names and Room numbers.
Evaluate any associate of the hotel: The experience met guest expectations and was free of negative detractors
Inspect luggage room and make sure guest luggage secured and neatly organized

Fitness Center & Pool Area

The following amenities must be minimally present: • Clock • Television, wall-mounted OR hung from the ceiling • Towel drop basket • Towel holder with towels • Trash can • Bottled water and/or hydration station
fitness center cardio and strength equipment must be: • From the following approved manufacturers: o Life Fitness o Matrix Fitness o Technogym o Peloton Commercial (Bike only) • Consistent manufacturer for that type of equipment (e.g., cardio) o Having Peloton Bikes would not be considered mixing cardio equipment For brands requiring specific manufacturers from the above, those manufacturers must only be in place • Life Fitness: o Hammer Strength o Cybex o Hampton o Troy o Ivanko o Umax o Xscape o Zira • Matrix: o Xult o Hampton • Technogym: o Technogym o Hampton
Music, lighting, scent and internet are in excellent working order.
Sound system and TV are working in gym.
Pool side Locker room is clean and guest ready.
Pool area is clean and towels are neatly displayed on all pool deck chairs.
Water in the pool & Jacuzzi is clean and functioning.
Life saving equipment clean and well functioning with good presentation. Hook, Life Vest and Life Ring with Rope
Pool Cleanliness - Walls/Fencing/Doors/Ceiling/Windows

Karvi Hall

Temperature is cool and fresh in ball room
Music, lighting, scent and internet are in excellent working order. Lawns when not in use have a selection of recreational equipment in place and is neatly stacked and placed.
Report any meeting room doors that are not locked.
All Restrooms are clean, odor free, trash bins emptied, supplies replenished and toilets flushing properly.

Food and Beverage

Check on all resident guests in the venue, meet . monitor 'Earn & redeem' offered to NR Guests'
check the grooming of any of the ADD associate:
Ensure service is prompt at all Quarter Deck & The Berry Library . Music, lighting, no Food order and internet are in excellent working order.
Are all opened food / beverage labeled in the walk in fridge in the main kitchen
Cold potentially hazardous foods maintained at 41F (5C) or below in all cold holding device. Cold foods must be held at or below 41F (5C) Select cold unit/units (walk-in, reach-in, cold holding units, salad bars, ice wells):Check (2) temperatures per unit If hotel uses optional Time in Lieu of Temperature procedures: • When potentially hazardous food products are on display (e.g., buffet (boiled eggs, salmon), omelet cooking station (ham, bacon)) and temperature is out-of-range: o Ask to see HACCP Form A-20 o Verify food product evaluated is: ▪ Listed on HACCP Form A-20 ▪ "Time item is displayed" listed is less than (4) hours from current time
Dishwashing machines properly maintained and operated : For High temp machines: • Test only once using a thermometer or strips • Non-chemical sanitizing in a dishwashing machine must be at 160F (71C) on dish surface • If machine has not been used recently, run it through a cycle or two (2) before testing • Test High temp machines: o Attach a 160F (71C) test strip, heat tape using a plate or fork or use a waterproof thermometer. o Run tape or waterproof thermometer through the machine o Check heat tape for activation or thermometer for correct temperature of the food contact surface in the machine
Ice Machines are clean and in good condition : Ask Engineering associate to remove inspection panel of ice machine to observe cleanliness of all ice/water contact surfaces Check ice contact areas of bins, doors, drop guards, interior of ice machine, gaskets and ice scoops Mark No if any of the following: • Interior of ice machine dirty • Mold, mildew or fungus on ice/water contact areas • Rust on the inside of ice machine or ice/water contact areas • Access to inside of ice machine is not available
For ADD, Check the quality of the buffet breakfast is clean and tidy, all food is well displayed with label. mention the passaround served.

Heart of House (HOH) - Terrace to Time Office

Hallways are clean and free from debris. Hotel / Marriott Branding in a neat and appropriate manner
Light fixtures are working properly. Report any defects to Engineering.
Ensure associate locker rooms are clean and tidy. Remove any shoes or belongings that are placed on top of locker areas.
Receiving area is clean and clear of all deliveries.
Check in with Loss Prevention team to ensure all incidents are closed and any abnormalities are briefed to the MOD at real time. MOD in turn to brief Property Leader .
Check for Feedback from at least 3 associates for food quality in employee dining and general comfort and well being of working at the hotel - pleae write feedback in report
Check the condition of the Garbage room- The outside area is clean, with no smell and the garbage room is not overfilled.
- Compliant
- Non-Compliant
- N/A
HK Pantry check ( check any pantry - level IV or anyone at Villa Side) 1. All foods/beverage not directly on the floor 2. No bad/strange odor in the space 3. No debris or rubbish in the pantry, and is maintained in a clean/tidy manner. 4. All linen place in a closed cabinet 5. Cup washing in glass washer and fresh stored in a disinfection / separate cabinet 6. The laundry channel need to be locked properly 7. All lights running normally.

Acknowledgement

I acknowledge and agree that I have fully read and understood the content and intent of this checklist, I have answered all questions on the checklist by physically inspecting the hotel areas. I further acknowledge and agree that I have had an opportunity to ask questions and consult with my superior about my options before completing the MOD shift. To indicate your acceptance of the terms and conditions of this agreement, please choose acknowledge this question else choose do not acknowledge. Please note that if you choose not to acknowledge this question then please provide a reasoning for the same in writing.

Courtyard Mahabaleshwar

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Start of shifts

Welcome Experience

Guest Room Check 1 (Mandatory 2 rooms check, hotel and Villa Block) - Apart from room assigned to MOD to stay. This is to be taken from Opera from random vacant rooms and not asked from Front office. All rooms of the hotel to be on inspected status by 1800hrs every day

Guest Room Check 2 (Mandatory 2 rooms check) - Apart from room assigned to MOD to stay. This is to be taken from Opera from random vacant rooms and not asked from Front office. All rooms of the hotel to be on inspected status by 1800hrs every day

Upkeep of Public Areas

Lobby and other venues

Fitness Center & Pool Area

Karvi Hall

Food and Beverage

Heart of House (HOH) - Terrace to Time Office

Acknowledgement

Related checklists

Courtyard Mahabaleshwar

Free Courtyard Mahabaleshwar Checklist

Go digital today!

Convert your paper checklists into digital forms

Start of shifts

Welcome Experience

Guest Room Check 1 (Mandatory 2 rooms check, hotel and Villa Block) - Apart from room assigned to MOD to stay. This is to be taken from Opera from random vacant rooms and not asked from Front office. All rooms of the hotel to be on inspected status by 1800hrs every day

Guest Room Check 2 (Mandatory 2 rooms check) - Apart from room assigned to MOD to stay. This is to be taken from Opera from random vacant rooms and not asked from Front office. All rooms of the hotel to be on inspected status by 1800hrs every day

Upkeep of Public Areas

Lobby and other venues

Fitness Center & Pool Area

Karvi Hall

Food and Beverage

Heart of House (HOH) - Terrace to Time Office

Acknowledgement

Related checklists