COVID-19 RETAIL RECOVERY PROTOCOL

• Conducted on

  Date

• Prepared by

• Location
  Address

• Retail store name

• Key actions will be different at each shopping centre and retailer, noting that each shopping centre, retailer (e.g. café versus clothing versus pharmacy) and retail premises is different, including issues such as location, tenancy mix, operating hours, size, customer visits, open-air / enclosed spaces, customer access points, car-parks, loading docks and co-location with public transport facilities.

Alcohol-based hand sanitiser placement

• Is there hand sanitiser located in building entrance(s)?

  Complete

  To-Do

  N/A

• Is there hand sanitiser located in store entrance(s)?

  Complete

  To-Do

  N/A

• Is there hand sanitiser located at customer service desk(s)?

  Complete

  To-Do

  N/A

• Is there hand sanitiser located at food court(s)?

  Complete

  To-Do

  N/A

Increasing frequent cleaning and disinfecting of regularly used objects and hard surfaces

• Have the payment register(s) been cleaned & disinfected?

  Complete

  To-Do

  N/A

• Have the EFPOS machine(s) been cleaned & disinfected?

  Complete

  To-Do

  N/A

• Have the hand-rail(s) been cleaned & disinfected?

  Complete

  To-Do

  N/A

• Have the bathroom door handle(s) been cleaned & disinfected?

  Complete

  To-Do

  N/A

• Have the shelve(s) been cleaned & disinfected?

  Complete

  To-Do

  N/A

• Have the shopping trolley(s) been cleaned & disinfected?

  Complete

  To-Do

  N/A

• Have the shopping basket(s) been cleaned & disinfected?

  Complete

  To-Do

  N/A

• Have the counter(s) been cleaned & disinfected?

  Complete

  To-Do

  N/A

• Have the bench(s) been cleaned & disinfected?

  Complete

  To-Do

  N/A

• Have the food court table(s) been cleaned & disinfected?

  Complete

  To-Do

  N/A

• Have the staff-room(s) been cleaned & disinfected?

  Complete

  To-Do

  N/A

• Has waste been disposed?

  Complete

  To-Do

  N/A

Facilitating and encouraging social distancing guidelines in accordance with Government or public health authority directions, which is currently a distance of 1.5m

• Are social distancing signage 'reminders' posted?

  Complete

  To-Do

  N/A

• Is one-way queueing enabled?

  Complete

  To-Do

  N/A

• Are there ground markings to maintain social distance? (stickers/tape)

  Complete

  To-Do

  N/A

Ensuring public gathering limits in accordance with Government direction are adhered to, which is currently no more than 1 person per 4m2 in stores (inclusive of staff), can be maintained

• Are store limit signage(s) posted?

  Complete

  To-Do

  N/A

• Are public gathering limit signage 'reminders' posted?

  Complete

  To-Do

  N/A

• Have access to store(s) been regulated?

  Complete

  To-Do

  N/A

• Are customer counts monitored at entrance(s)?

  Complete

  To-Do

  N/A

Promoting contactless transactions

• Is 'tap and go' instead of cash for payments promoted?

  Complete

  To-Do

  N/A

• Is distancing at counter(s) promoted?

  Complete

  To-Do

  N/A

• Is distancing at bench(s) promoted?

  Complete

  To-Do

  N/A

• Is distancing at register(s) promoted?

  Complete

  To-Do

  N/A

• Are staff wearing disposable gloves when handling objects/money?

  Complete

  To-Do

  N/A

Monitoring and encouraging customer adherence to relevant public health guidelines

• Monitor / Encourage customers to adhere to health guidelines by police/security guards/other personnel

  Complete

  To-Do

  N/A

Continuing to focus on the community’s access to essential services especially for vulnerable people

• Are vulnerable people able to access the supermarket?

  Complete

  To-Do

  N/A

• Are vulnerable people able to access the pharmacy?

  Complete

  To-Do

  N/A

• Are vulnerable people able to access the medical facilities?

  Complete

  To-Do

  N/A

• Are essential services accessible to the community?

  Complete

  To-Do

  N/A

Daily check-ins with employees on their well-being

• Are your employee(s) / contractor(s) trained regarding this protocol?

  Complete

  To-Do

  N/A

• Do your employee(s) / contractor(s) have access to relevant information?

  Complete

  To-Do

  N/A

• Do your employee(s) / contractor(s) have access to personal protective equipment (PPE)?

  Complete

  To-Do

  N/A

• Are your employee(s) / contractor(s) being treated with respect by customers?

  Complete

  To-Do

  N/A

Fostering open and frequent communication

• Is frequent communication with shopping centre management/retailers established?

  Complete

  To-Do

  N/A

• Is a process to alert parties to Government/public health authority directive in place?

  Complete

  To-Do

  N/A

• Is a process to release information/guidance to employees regarding good hygiene advice in place?

  Complete

  To-Do

  N/A

Maintaining relevant essential safety measures

• Have air-handling systems been maintenance?

  Complete

  To-Do

  N/A

• Have exit door(s) been maintenance?

  Complete

  To-Do

  N/A

• Have emergency power supply been maintenance?

  Complete

  To-Do

  N/A

• Have smoke alarm(s) been maintenance?

  Complete

  To-Do

  N/A

• Have sprinkler system(s) been maintenance?

  Complete

  To-Do

  N/A

• Have fire-isolated stair(s) been maintenance?

  Complete

  To-Do

  N/A