Cp10 store visit first period

• Audit Title

• Conducted on

  Date
• Location
  Address

• Manager name

• Ex directory line answered

  Select yes no

  • yes
  • no

External standards

• Car park clean and tidy

  Select yes no

  • yes
  • no

• Posters clean

  Select yes no

  • yes
  • no

• Add media

  Media

• Windows clean

  Select yes no

  • yes
  • no

• Colleagues car near the store entrance

  Select yes no

  • yes
  • no

• Delivery area clean and tidy

  Select yes no

  • yes
  • no

• Observations

First impressions

• Customer champion operating

  Select yes no

  • yes
  • no

• Colleagues available

  Select yes no

  • yes
  • no

• Deceleration zone clutter free

  Select yes no

  • yes
  • no

• Reserve and collect process obvious?

  Select yes no

  • yes
  • no

• Deal present at the front of the store

  Select yes no

  • yes
  • no

• Knowhow bar are customer been served?

  Select yes no

  • yes
  • no

• Demo working?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Is it a exciting place to me?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Are customer smiling?

  Select yes no

  • yes
  • no

• Add media

  Media

• Observations EBI

Cameras

• All cameras demo ready?

  Select yes no

  • yes
  • no

• Displays clean and tidy?

  Select yes no

  • yes
  • no

• Promo correct

  Select yes no

  • yes
  • no

• Cloud demo?

  Select yes no

  • yes
  • no

• Ask a colleague to sell a OEL camera

  Select yes no

  • yes
  • no

• Would I buy the OEL camera?

  Select Yes No N/A

  • Yes
  • No
  • N/A

Audio

• Are products demo ready?

  Select yes no

  • yes
  • no

• Are the displays clean and tidy?

  Select yes no

  • yes
  • no

• Headphones security matrix followed

  Select yes no

  • yes
  • no

• Are there any missing tickets in CE?

  Select yes no

  • yes
  • no

• Sat nav live

  Select yes no

  • yes
  • no

• Add media

  Media

• Comments

Computing

• Customer champion operating

  Select yes no

  • yes
  • no

• Are customer been approached?

  Select yes no

  • yes
  • no

• 30% of laptops set up? Is there a process in place to replenish?

  Select yes no

  • yes
  • no

• Tables clean and clutter free?

  Select yes no

  • yes
  • no

• New demo loaded and no black screens?

  Select yes no

  • yes
  • no

• OEL products correct?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Ask a colleague to sell a OEL product

  Select yes no

  • yes
  • no

• Would I buy the OEL product?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Cloud demo in place?

  Select yes no

  • yes
  • no

• Displays clean and dust free?

  Select yes no

  • yes
  • no

• Peripherals display clean tidy and ticketed

  Select yes no

  • yes
  • no

• Any Missing tickets

  Select yes no

  • yes
  • no

• Add media

  Media

• Observations and EBI

Vision

• All screens working ?

  Select yes no

  • yes
  • no

• Walk ways free of clutter?

  Select yes no

  • yes
  • no

• OEL products highlighted?

  Select yes no

  • yes
  • no

• Journey in place?

  Select yes no

  • yes
  • no

• Customer champion present?

  Select yes no

  • yes
  • no

• Colleagues available?

  Select yes no

  • yes
  • no

• Correct package barker displayed?

  Select yes no

  • yes
  • no

• All displayed clean, dust free, cable management tidy?

  Select yes no

  • yes
  • no

• Add media

  Media

• Observations and EBI

Vacuums

• Dyson available for self select?

  Select yes no

  • yes
  • no

• Are vacuums demo ready?

  Select yes no

  • yes
  • no

• Is the area clean and tidy?

  Select yes no

  • yes
  • no

SKA

• Is the area clean and tidy? (Dust free)

  Select yes no

  • yes
  • no

• Replenish process in place?

  Select yes no

  • yes
  • no

• Promotional deals correct?

  Select yes no

  • yes
  • no

• Add media

  Media

• Observations and EBI

MDA

• Customer champion

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Colleagues available?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Refrigeration journey finished

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Cooking journey finished

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Take home present?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Demo machines working

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Add media

  Media

• Observations and EBI

Warehouse

• Warehouse standards the same as the sales floor?

  Select yes no

  • yes
  • no

• Over stock managed?

  Select yes no

  • yes
  • no

• No dis dressed or Damage stock

  Select yes no

  • yes
  • no

• Fixture and fitting tidy?

  Select yes no

  • yes
  • no

• Fire exits clearer?

  Select yes no

  • yes
  • no

• Electrical area clear no stock or fittings?

  Select yes no

  • yes
  • no

• Add media

  Media

• Observations and EBI

Canteen

• Clean and tidy?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Can colleagues make a drink?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Is the fridge clean?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Are there enough crockery and utensils available?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Are there enough chairs and tables?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Is it relaxing environment?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Is the carpet clean?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Lockers available?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• No old cloths or shoes in area

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Add media

  Media

Company messages

• Have your say alive?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Customer plan alive?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Four weeks rotas?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Add media

  Media

Manager Office

• Is the office clean and tidy

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Check manager rotas for the next 4 weeks

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Review AM's 121s

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Review colleagues 121

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Review customer plan actions?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Check have your say actions ?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Review peak plan and working pattern

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Add media

  Media

• Observations