CPL - Full Restaurant Visit V2.0

• Restaurant Name & Location

• Select date

  Date

• Prepared by

• Manager On Duty

First impressions...

• Does the outside of the restaurant look smart and inviting with correct POP?

  Yes

  No

  N/A

• Take a picture of the front of the restaurant.

  Media

• Does the front counter look clean and well set up and correct POP?

  Yes

  No

  N/A

• Take a picture of the inside of the restaurant

  Media

• Does the D/A look clean and well maintained and correct POP facing inwards?

  Yes

  No

  N/A

• Take a picture of the D/A

  Media

• Uniform correct

  Yes

  No

  N/A

• Take a picture of Uniform Standards

  Media

• Are Toilets Clean

  Yes

  No

  N/A

• Take a piture of the toilets

  Media

Levels (SOS)

• Do all employees on shift front counter and kitchen know the level & SOS targets?

  Yes

  No

  N/A

Hubworks (Labour Forecast)

• Todays rota has the correct sales FORECAST?

  Yes

  No

  N/A

• Has the schedule been completed within budget including correct AROP & correct management costs?

  Yes

  No

  N/A

• Rolling two weeks rota completed on Hubworks

  Yes

  No

  N/A

• Labour % Within Target?

  Yes

  No

  N/A

Ordering

• Fridge correctly stocked and all product in date and correctly rotated - FIFO? also clean and well maintained?

  Yes

  No

  N/A

• Take a photo of the fridge

  Media

• Freezer correctly stocked and all products stored of floor and the allergen shelf clearly labeled.clear from other products

  Yes

  No

  N/A

• Take a photo of the freezer

  Media

• All core items available on site and the levels correct for the forecasted sales?

  Yes

  No

  N/A

• Usage per 0,000 being followed & build to guides?

  Yes

  No

  N/A

Training / Scorecards

• All employees correctly completed the Appropriate Training and tracker updated?

  Yes

  No

  N/A

• Take a picture of 3 Staff members passports & Proficiency Chart if Applicable

  Media

• All scorecards completed correctly and certification dates completed.

  Yes

  No

  N/A

• Trainee managers foundations folders up to date if applicable?

  Yes

  No

  N/A

Loss control

• Loss control report for current month has been actioned?

  Yes

  No

  N/A

• Safe and Petty cash correct at the time of visit?

  Yes

  No

  N/A

• Take a picture of safe check completed

  Media

• Deletes and Overrings "Refunds" all within tolerance?<br>Deletes max 15% per week<br>Overrings less than 0.5% per week

  Yes

  No

  N/A

• Add media

  Media

H&S

• All PPE available & accessable and in good condition?

  Yes

  No

  N/A

• Oil change only conducted when temperature is under 50'C<br>Are all staff aware of this process?

  Yes

  No

  N/A

• All risk assessments completed, up to date with no outstanding actions?

  Yes

  No

  N/A

Facilities log

• Complete and up to date?

  Yes

  No

  N/A

• Are all managers aware of the Facilities log book and what is to be kept in the sections within the book?

  Yes

  No

  N/A

Equipment

• All equipment working properly?

  Yes

  No

  N/A

• Any broken equipment been logged and repaired within 72 hours. 4 hours for urgent critical work?

  Yes

  No

  N/A

Complete Critical Check I Audit

• Critical Check Complete?

  One Critical

  Two Criticals

  Three Criticals

  Four Criticals

  No Criticals Found

REV + Service

• All front counter staff have a sense of urgency?

  Yes

  No

  N/A

• All cashiers upselling (cheese & bacon go large and sides)?

  Yes

  No

  N/A

• Cashiers checking fries before taking the next order?

  Yes

  No

  N/A

• Cashiers communicating to the customers behind they will be with them shortly?

  Yes

  No

  N/A

• SOS service times (Complete SOS time Avearage must be under 2:30)?

  2:30 and below

  2:31 - 2:35

  2:36 - 2:40

  2:41 - 2:45

  > 2:46

• The most recent Guest Trac report posted with an action plan relavant to the top 3 priorities on the report?

  Yes

  No

  N/A

• Cookout process printed and laminated next to the broiler should a manager need this?

  Yes

  No

  N/A

• Are all correct procedures being followed on boards

  Yes

  No

  N/A

• Are all correct procedures being followed at the fry station

  Yes

  No

  N/A

• Are all staff aware of most recent promotion and can give information

  Yes

  No

  N/A

• Managers completing effective travel paths?

  Yes

  No

  N/A

• Managers completing table touches?

  Yes

  No

  N/A

• Manager vocal and using command station on shift?

  Yes

  No

  N/A

• Take a photo of the command station?

  Media

• Are half hourlys being updated?

  Yes

  No

  N/A

• Is the positioning guide complete with secondry positions?

  Yes

  No

  N/A

• Is the SOS tracker completed and availabale?<br>Check Daily & Monthly

  Yes

  No

  N/A

Recognition

General Feedback from visit