CPW Operational Review 1.1

• Audit Title

• Prepared by

• Conducted on

  Date

• Store

• BM present?

Store Standards

• Back Office Declutered?

  Yes

  No

  N/A

• Clear Totes in Place?

  Yes

  No

  N/A

• R&R Being used daily?

  Yes

  No

  N/A

• Shop Floor tidy?

  Yes

  No

  N/A

• Have you performed a floor walk this morning?

  Yes

  No

  N/A

• POS and A-Board correct?

  Yes

  No

  N/A

• All Demo's working & Dummy walls correct?

  Yes

  No

  N/A

• Price tiles upto date and accurate?

  Yes

  No

  N/A

• Bins Emptied?

  Yes

  No

  N/A

• Accessories wall accurate and tidy?

  Yes

  No

  N/A

Inventory Management & Stock Control

• 2nd&Faulty consigned 3 times a week?

  Yes

  No

  N/A

• Repairs booked out 3 times a week?

  Yes

  No

  N/A

• Recalls being done weekly and the store is over 98%?

  Yes

  No

  N/A

• Goods In/Out correctly processed?

  Yes

  No

  N/A

• Checkpoint Tool working?

  Yes

  No

  N/A

• Checkpoint Tool upto date with the latest software?

  Yes

  No

  N/A

• Staff trained and aware of checkpoint tool and how to use it?

  Yes

  No

  N/A

• Store processing trade-ins correctly?

  Yes

  No

  N/A

• Trade-In loss with in 5% for the store?

  Yes

  No

  N/A

• MSC conducted daily?

  Yes

  No

  N/A

• FMiP Compliant?

  Compliant

  Non-Compliant

• FMiP training in place and the FMiP checker website is bookmarked on all the tills?

  Yes

  No

  N/A

BAU Tasks

• CFC tasks are being checked and completed daily in store by BM or AM?

  Yes

  No

  N/A

• Demo devicea are being wiped daily as part of the CFC task and R&R process?

  Yes

  No

  N/A

• 7 weeks optimisation schedules in place on STAR?

  Yes

  No

  N/A

• Holiday Planner in place in store and all holidays booked for the FY 2015/16?

  Yes

  No

  N/A

• Rota Printed and in place in store?

  Yes

  No

  N/A

• Lateness being managed under the conduct and capability process?

  Yes

  No

  N/A

• Sickness being managed in line with the company policy?

  Yes

  No

  N/A

• Pit Stop reviews in place and being conducted weekly with the customer consultants?

  Yes

  No

  N/A

• Are the bottom performers on a PiP?

  Yes

  No

  N/A

• Target Board upto date?

  Yes

  No

  N/A

• Mystery shop score above 80%?

  Yes

  No

  N/A

• Evidence of MS coaching and management?

  Yes

  No

  N/A

• Pinpoint TSCJ is above 95%?

  Yes

  No

  N/A

• Pinpoint issues being logged to I.T and reference numbers available and escalted to OE leads?

  Yes

  No

  N/A

Cash management & Banking

• Lodgements upto date?

  Yes

  No

  N/A

• Banking prepaired daily?

  Yes

  No

  N/A

• All banking collections are upto date?

  Yes

  No

  N/A

• Banking books and bags are being filled correctly?

  Yes

  No

  N/A

• Weekly banking report process in place?

  Yes

  No

  N/A

• Store cash loss under control?

  Yes

  No

  N/A

• Petty cash with in store budget?

  Yes

  No

  N/A

Audits and Profit protection

• Monthly audit fully completed?

  Yes

  No

  N/A

• Internal Shrinkage withing 0.3% COS?

  Yes

  No

  N/A

• External shrinkage within 0.2% COS

  Yes

  No

  N/A

• CCTV fully working in store?

  Yes

  No

  N/A

• RTF units on all Demo devices on the shop floor?

  Yes

  No

  N/A

• All accessories are locked?

  Yes

  No

  N/A

• CJL in place?

  Yes

  No

  N/A

Geek Squad and Ethical selling

• Staff are able to recite the "4 Must Do's"?

  Yes

  No

  N/A

• 14 day Canx is within 5%?

  Yes

  No

  N/A

• Non 2nd Payment is within 10%?

  Yes

  No

  N/A

• Non 3rd Payment is within 10%?

  Yes

  No

  N/A

• Store has a INR?

  Compliant

  Non-Compliant

• CATI scores above 95%?

  Yes

  No

  N/A

• All GS contracts have been reconciled and the relevant paperwork data destructed?

  Yes

  No

  N/A

E-Learning Tasks

• RPI modulea completed by all members of the team?

  Yes

  No

  N/A

• ID E-Learning modules are completed by all members of the team?

  Yes

  No

  N/A

• DPA E-Learning modules completed by all members of the team?

  Yes

  No

  N/A

Other Measures?

• SOH spend within budget?

  Yes

  No

  N/A

• Store within £10/box discounting?

  Yes

  No

  N/A

• CCV usage within budget?

  Yes

  No

  N/A

Declaration

• BM Signiture

  Sign

• Auditors Signiture

  Sign