Title Page
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Job Date & Time
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Job Location
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Caller
First Impressions
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Was the pub's exterior clean and free of litter?
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Were the plants alive (including hanging baskets) and did they appear to be well cared for?
- Yes
- No
- N/A - there were no plants/hanging baskets
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Was the NHS Test and Trace QR code available?
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Were external tables at the front of the pub clear of clutter?
- Yes
- No
- N/A - there were no external tables at the front of the pub
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Were there Wetherspoon News magazines on tables?
Cleanliness
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Were all staff dressed appropriately (i.e. clean clothing and no ripped jeans)?
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Were floor staff and managers wearing a utility belt OR apron? - C
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Was there evidence of regular cleaning taking place?
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Were there hand sanitiser dispensers around the pub, including at the entrance for customers and staff to use?
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Were all hand sanitiser dispensers stocked with sanitiser?
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Was your table cleared, cleaned and dried prior to being seated?
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Why did you select ‘no’?
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Were all glasses, cutlery and crockery used for your meal clean?
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Please select all that apply for why all glasses, cutlery and crockery were not clean.
- Glasses not clean
- Glasses chipped, cloudy, ect.
- Cutlery not clean
- Crockery not clean
- Crockery appeared worn (i.e. chipped)
- Other
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Was the floor clear of spillages and litter?
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Was the beer garden litter-free with clean tables?
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Was the toilet clean?
- Yes
- No
- N/A - toilet was not available
- N/A - visited the NEC or airport location
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Were toilet paper, soap, and working hand dryers available?
- Yes
- No
- N/A - toilet was not available/visited the NEC or airport location
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Please select all that apply for whether toilet paper, soap and working hand dryers were available.
- No toilet paper in the stall I visited
- No soap available at all
- No hand dryer present at all
- N/A - fully stocked
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Was the toilet checklist signed?
- Yes
- No
- N/A - toilet was not available/visited the NEC or airport location
Coffee Station
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Was the self-serve coffee machine working?
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Was the self-serve coffee station fully stocked? (i.e all hot drink condiments available such as sugar)
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Was the self-serve coffee station clean?
Atmosphere
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Did you find the pub's atmosphere comfortable and welcoming overall?
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Please categorise what was not comfortable or welcoming. Select all that apply:
- Lighting too bright
- Lighting too dark
- Too noisy
- Too quiet
- Seating not comfortable
- Seating too close together
- Other
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Please categorise what was not comfortable or welcoming. Select all that apply:
- Lighting too bright
- Lighting too dark
- Too noisy
- Too quiet
- Seating not comfortable
- Seating too close together
- Other
Service/Ordering by the App
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How did you place and pay for your order?
- I ordered and paid at the bar
- I ordered and paid by scanning the QR Code featured on the menu/table
- I ordered and paid using the JD Wetherspoon app
- I ordered at the table with a staff member and paid using cash/card
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Were the drinks delivered to the table on a tray within 5 minutes of the order being completed?
- Yes
- No
- N/A - a tray was not required as I only ordered 1 or 2 drinks
- N/A - I ordered at the bar
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Was a clean tray used to deliver all drinks?
- Yes
- No
- N/A - a tray was not required as I only ordered 1 or 2 drinks
- N/A - I ordered at the bar
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Was the location serving food at the time of your visit?
- Yes - the location was serving food
- No - the location was not serving food when I visited, but the reason why WAS clearly explained to me
- No - the location was not serving food when I visited, the reason why was NOT clearly explained to me
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What reason was given for not serving food?
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What reason was given for not serving food?
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Was your complete food order delivered to your table within 10 minutes after placing your order? If you ordered a medium or well done steak, was your complete order delivered within 15 minutes?
- Yes - delivered within 10 minutes
- Yes - delivered within 15 minutes when a medium or well done steak was ordered
- No - took 10:01-15 minutes for my order
- No - took 15:01-20 minutes for my order
- No - took longer than 20 minutes for my order
- N/A - the location was not serving food
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If there was a delay in food delivery, was this apologised for and suitably dealt with?
- Yes
- No
- N/A - there way no delay
- N/A - the location was not serving food
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Did the staff member who delivered your order announce each meal before placing it in front of the correct person?
- Yes
- No
- N/A - the location was not serving food
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Did the staff member who delivered your order say "Enjoy your meal" or something similar?
- Yes
- No - received a check back but not before the majority of the meal was finished
- No - did not receive a check back at all
- N/A- the location was not serving food
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If your meal(s) were incorrect, did the staff member apologise and promptly correct the issue if you brought it to their attention?
- Yes
- No
- N/A - I did not bring it to their attention
- N/A - all meals were correct
- N/A - the location was not serving food
Drink Quality
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We’re all drinks requested available?
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Were all drinks served in a clean and cool glass?
- Yes
- No
- N/A - I ordered a hot drink from the self service machine
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Was the glass held by the base and not by the rim?
- Yes
- No
- N/A - the drinks were left on the tray for me to pick up
- N/A - I ordered a hot drink from the self service machine
Food Quality
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Was all good requested available?
- Yes
- No
- N/A - the location was not serving food
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Did you receive the meal(s) you ordered?
- Yes
- No
- N/A - the location was not serving food
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Was your meal served according to the description on the menu?
- Yes
- No
- N/A - the location was not serving food
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Was the presentation of your meal appealing?
- Yes
- No
- N/A - the location was not serving food
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Were all items served at the correct temperature (hot items hot, cold items cold)?
- Yes
- No
- N/A - the location was not serving food
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Was your meal cooked properly, with nothing overcooked/burnt/tough/dry, undercooked, or overly greasy?
- Yes
- No
- N/A - the location was not serving food
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Did all ingredients appear fresh?
- Yes
- No
- N/A - the location was not serving food
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Were all condiments available?
- Yes
- No
- N/A - I did not require condiments
- N/A - the location wasn’t serving food
Maintenance
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Were the toilet fixtures (e.g. locks, mirrors, toilet paper holders, toilet seats, etc.) well maintained?
- Yes
- No
- N/A - toilet was not available/visited the NEC or airport location
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Please select all that apply for why the toilet fixtures were not well maintained.
- Out of order sign(s) posted
- Toilet(s) would not flush
- Toilet seat(s) damaged or missing
- Toilet paper holder(s) damaged or missing
- Lock(s) broken or missing
- No hot water
- No water from one or more sinks
- Hand dryer(s) not working
- Mirror(s) damaged or missing
- Other
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Did you observe anything else that was not fully functioning at the pub, such as broken light bulbs?
Overall Visit
