CQSMA Training 7280

• CQSMA Training

• Employee Name

• CQSMA Score

• Area of Failing

• Prepared by

• Conducted on

  Date

Cleanliness

• Were all tables clean and clutter free?

  Yes

  No

  N/A

Quality

• Were all drinks served to correct specification? If no please state the reason

  Yes

  No

  N/A

• Was your meal cooked to correct specification?

  Yes

  No

  N/A

Service

• Were you served within two minutes of approaching bar?

  Yes

  No

  N/A

• Were you acknowledged before being served at the bar?

  Yes

  No

  N/A

• Did you get your order read back to you?

  Yes

  No

  N/A

Maintenance

• Were toilet checks up to date?

  Yes

  No

  N/A

• Is the POS up to date and the correct price?

  Yes

  No

  N/A

Atmosphere

• Does the employee demonstrate a friendly welcoming approach to all customers at all times?

  Yes

  No

  N/A

• Did you receive a check back?

  Yes

  No

  N/A

• Was your food delivered within 10 minutes?

  Yes

  No

  N/A

• Objectives set? (Detail in notes)

  Yes

  No

  N/A

• Employee sign

  Drawing

• Manager sign

  Drawing