CREW SCORE ASSESMENT PNP

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

CUSTOMER CENTRIC

• Yes

  No

  N/A

• Front door host

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• Manned fitting rooms

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• Effective and efficient till service

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• Acknowledge customers within 3 seconds

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• Accompanied customer journey

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• Product knowledge

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• Promotional awareness

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• Store performance knowledge

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• Improvement needed - Most of the actions have not been achieved to the agreed standard

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• Comment on your observations and engagement (if any)

RETAIL EXCELLENCE

• All stock represented on the sales floor

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• Full size curves of promotions and NOOS products

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• Cross selling and service

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• Impulse purchases

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• Staff visible and available

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• Lighting operational

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• Comment on your observations and engagement (if any)

EXECUTION

• VM huddle pack executed

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• All promotional ticketing displayed

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• VM principles adhered to

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• Exceptional folding and hanging standards

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• Merchandising disciplines

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• b) Comment on your observations and engagement (if any)

WINNING

• Cleanliness standards

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• Clear, Functional back areas

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• Equipment & hangers stored

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• Ticketing stored

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• Replenishment stock date coded and segregated into departments

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed

• - Staff pause area neat and tidy

  Exceeds expectations

  Achieved all

  Achieved most

  Improvement needed