Cricket Communications - Laredo TX, IAM Visit

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Exterior

• Is the parking lot clean and free of clutter?

  Yes

  No

  N/A

• Are promotional banners current and in good condition?

  Yes

  No

  N/A

• Are the store's hours clearly visible?

  Yes

  No

  N/A

• Are the windows clean?

  Yes

  No

  N/A

• Do the windows have promotional graphics?

  Yes

  No

  N/A

• Is all other exterior signage in good condition?

  Yes

  No

  N/A

• Is the "OPEN" sign on?

  Yes

  No

  N/A

• Are flags in good condition?

  Yes

  No

  N/A

Interior Store appearance

• Is the floor clean and free of debris and dirt?

  Yes

  No

  N/A

• All lights on? No burnt out lights?

  Yes

  No

  N/A

• Are there any exposed wires/cables to any displays?

  Yes

  No

  N/A

• Are walls in good repair? Marks/dents/chipped paint?

  Yes

  No

  N/A

• Are all signs and promotional materials in good condition?

  Yes

  No

  N/A

• Are all fixtures installed correctly and in good condition?

  Yes

  No

  N/A

Merchandising

• Do all posters reflect current promotions?

  Yes

  No

  N/A

• Are all posters in snap frames or sign holders?

  Yes

  No

  N/A

• Is the store using any homemade signs?

  Yes

  No

  N/A

• Are all posted price points accurate and do they reflect current offerings?

  Yes

  No

  N/A

• Are all price points posted?

  Yes

  No

  N/A

• Is the current handset lineup displayed?

  Yes

  No

  N/A

• Are all display handsets in good repair?

  Yes

  No

  N/A

• Are all live handsets powered on and demonstrable?

  Yes

  No

  N/A

Muve Music

• Does the Muve music feature function on all demo devices?

  Yes

  No

  N/A

• Is Music playing from a Muve Music capable device?

  Yes

  No

  N/A

• Is the Muve Music fixture in good conditions?

  Yes

  No

  N/A

• TV on with Muve Music Loop playing?

  Yes

  No

  N/A

Broadband Display

• Is crosswave powered on?

  Yes

  No

  N/A

• Is laptop/tablet device connected to crosswave and ready for use?

  Yes

  No

  N/A

• Is display device and fixture in good condition?

  Yes

  No

  N/A

• Are all collateral and price points available and in good condition?

  Yes

  No

  N/A

Apple Fixture

• Are demo iPhones powered on and active?

  Yes

  No

  N/A

• Is the demo loop playing on the 4S?

  Yes

  No

  N/A

• Are price points present and accurate?

  Yes

  No

  N/A

• Are phones being cleared/reset daily?

  Yes

  No

  N/A

• Is fixture clean and in good condition?

  Yes

  No

  N/A

Customer Shopping Experience/ Sales Presentation

• Are all sales associates wearing name badges?

  Yes

  No

  N/A

• Are customers acknowledged within 30 seconds of entering the store?

  Yes

  No

  N/A

• Are customers greeted on sales floor and not from behind counter and greeted in a friendly manner?

  Yes

  No

  N/A

• Are customers asked open-ended questions to identify needs?

  Yes

  No

  N/A

• Are customers informed of current promotions?

  Yes

  No

  N/A

• Are customers led to displays and shown handsets?

  Yes

  No

  N/A

• Does sales associate suggest handset to meet customers needs.

  Yes

  No

  N/A

• Are the various rate plan options explained during the sales presentation?

  Yes

  No

  N/A

• Did the sales associate offer Muve Music?

  Yes

  No

  N/A

• Did the sales associate offer any broadband products?

  Yes

  No

  N/A

• Did the sales associate access the customers profile in CID?

  Yes

  No

  N/A

• Was the customer informed of the lifeline credit for qualifying customer?

  Yes

  No

  N/A

• Did the sales associate offer to update the customers information (address/SSN/DOB)

  Yes

  No

  N/A

• Are referral cards being distributed to each customer?

  Yes

  No

  N/A

• Did the sales associate show and offer accessories?

  Yes

  No

  N/A

• Are customers asked questions to identify international calling needs?

  Yes

  No

  N/A

• Are customers offered the HPP and explained the benefits of the service?

  Yes

  No

  N/A

• Did a sales associate inform the customer of any upcoming customer appreciation events?

  Yes

  No

  N/A

• Was the customer Thanked for their business?

  Yes

  No

  N/A