Title Page

  • Site conducted

  • Conducted on

  • Completed by

  • Location

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Car Park

  • Are directional signs visible and clear?

  • Signage branded and presentable

  • Bins emptied and not overflowing, litter pick completed

  • Are parking bay lines clear and well maintained?

  • Accessible Parking

  • Please add any comments you have for this section

External Fabrication

  • Is decoration in good state of repair, for example no flaking paint?

  • Is the general appearance of the building in a good state of repair, for example the roof, brick work, drain pipes, cladding?

  • Notice stating what facilities are inside the venue

  • Please add any comments you have for this section

Reception Area

  • Entrance ways clear and doors functioning correctly

  • Are leaflet dispensers tidy / TV presentation up to date?

  • Is the reception desk and work surfaces clear of litter, clutter and clean?

  • Are the areas behind the reception the reception counter clean and tidy?

  • Is access control in place and operating effectively?

  • Are kiosk in working order with efficient queue management in place at reception?

  • Are lights in working order?

  • Please add any comments you have for this section

Circulation Areas

  • Are floors and walls in a good state of repair?

  • Are ceilings in a good state of repair?

  • Are all areas clear of litter and graffiti?

  • Vending machines stocked, clean and working?

  • Please add any comments you have for this section

Toilet Facilities

  • Are they litter free

  • Are toilets flushed and clean, both internally & externally, behind and under toilet seats and in good working order?

  • Are toilets clean and clear of debris and fully stocked with toilet roll and soap?

  • Are all surfaces, fixtures and fittings clean and not smeared or stained?

  • Are lights in working order?

  • Please add any comments you have for this section

Changing Areas

  • Are cubicles clear of litter, walls free from smears and stains, legs clear of debris?

  • Are changing room floors clean and clear of litter?

  • Are lockers working, clear of litter both internally and externally

  • Are all lights in working order?

  • Are the shower surfaces and heads free from dirt, lime scale and body fat? Is the shower gel container full

  • Is there adequate baby changing units and nappy bins?

  • All wall signage compliant to brand guidance and in date?

  • Are all electrical units in place working hand dryers, hair dryers, straighteners and costume dryers

  • Please add any comments you have for this section

Activity Areas Studio 1

  • Are the floors and playing surfaces free from debris?

  • Is the equipment clean, for example fitness equipment free from dust, body fat and sweat marks?

  • Is the equipment well maintained and in a good working order?

  • Are the floors and playing surfaces in a good state of repair?

  • Are the general wall and ceiling finishes and decoration in a good state of repair, with lights in working order

  • Is the air conditioning working to the correct temperature 19 degrees

  • Please add any comments you have for this section

Activity Areas Gym

  • Are the floors and mat surfaces free from debris?

  • Is the equipment clean, for example fitness equipment free from dust, body fat and sweat marks?

  • Is the equipment well maintained and in a good working order?

  • Are the floors and mat surfaces in a good state of repair?

  • Are the general wall and ceiling finishes and decoration in a good state of repair, with lights in working order

  • Is the air conditioning working to the correct temperature 19 degrees

  • Is there 2/4 TVs showing GLL TV?

  • Please add any comments you have for this section

Activity Area Studio 2

  • Is floor clean and clear of any debris?

  • Is all equipment safe and kept tidy?

  • Are lines clearly demarcated?

  • Are curtains reeled in and packed away?

  • Is the relevant signage in place?

  • Are there any signs of damage to the walls or mirrors?

  • Is the storage cupboard tidy?

  • Please add any comments you have for this section

Customer Journey Concierge

  • Are staff friendly and helpful. For example greeted with a smile, eye contact, engaged in conversation?

  • Are staff appropriately dressed, for example wearing uniform and name badge?

  • Are the staff levels appropriate for the time of day and customer flow?

  • Can the staff explain the online booking process for example?

  • GFR displayed & stocked / priced correctly, with the member of staffing having the correct knowledge on the products on offer?

  • Does Concierge have knowledge on all products within the centre?

  • Please add any comments you have for this section

Customer Journey Policies, Standards and Rules

  • Centre rules and security information on display and prior to entrance barriers?

  • Is information /prohibition signage evident, such as photograph policy, no smoking, CCTV and opening hours?

  • Is the swim school noticeboard displayed with relevant information?

  • Are logos evident on the literature that’s displayed around the centre?

  • Are internal and external awards such as Quest on display and up to date?

  • Is the directional signage clear, effective and consistent, for example is it displayed at the correct level, are pictorial images used as well as text?

  • Please add any comments you have for this section

St Lukes Artificial Pitches

  • Are pitches free of litter and in good condition?

  • Is correct signage up and presentable?

  • Are there any signs of damage to the pitches, nets or goals?

  • Please add any comments you have for this section

Retention

  • Cancellation policy with graph in place and analysed monthly?

  • Evidence of customer complaints through, Listen 360, comment cards and emails all being followed up within 72 hours?

  • Please add any comments you have for this section

Marketing

  • Appropriate marketing and branding in place at the centre?

  • Please add any comments you have for this section

Online

  • Is the centre on the first page of Google 'Gyms in X' & 'Fitness Classes in X?

  • Does the centre introduction include information on all the facilities and products available in the centre?

  • Facilities & Activities Tab Up to date info and images of the pool/gym/studio, relevant content. Induction information & opening times and hyperlink to relevant timetables and dedicated product pages

  • Key product news story within the last 4 weeks

  • Please add any comments you have for this section

Fitness Services

  • Staff in correct uniform and well presented?

  • Gym Cleaning folder in place and up to date?

  • FI noticeboards completed and up to date?

  • Please add any comments you have for this section

Fitness Classes

  • Class of the month or Let's give it a go in place and promoted?

  • Music system and head mic?

  • Instructors in correct uniform

  • Please add any comments you have for this section

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.