Title Page
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Site conducted
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Conducted on
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Completed by
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Location
Untitled Page
Car Park
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Are directional signs visible and clear?
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Signage branded and presentable
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Bins emptied and not overflowing, litter pick completed
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Are parking bay lines clear and well maintained?
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Accessible Parking
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External Fabrication
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Is decoration in good state of repair, for example no flaking paint?
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Is the general appearance of the building in a good state of repair, for example the roof, brick work, drain pipes, cladding?
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Notice stating what facilities are inside the venue
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Reception Area
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Entrance ways clear and doors functioning correctly
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Are leaflet dispensers tidy / TV presentation up to date?
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Is the reception desk and work surfaces clear of litter, clutter and clean?
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Are the areas behind the reception the reception counter clean and tidy?
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Is access control in place and operating effectively?
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Are kiosk in working order with efficient queue management in place at reception?
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Are lights in working order?
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Circulation Areas
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Are floors and walls in a good state of repair?
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Are ceilings in a good state of repair?
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Are all areas clear of litter and graffiti?
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Vending machines stocked, clean and working?
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Toilet Facilities
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Are they litter free
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Are toilets flushed and clean, both internally & externally, behind and under toilet seats and in good working order?
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Are toilets clean and clear of debris and fully stocked with toilet roll and soap?
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Are all surfaces, fixtures and fittings clean and not smeared or stained?
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Are lights in working order?
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Changing Areas
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Are cubicles clear of litter, walls free from smears and stains, legs clear of debris?
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Are changing room floors clean and clear of litter?
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Are lockers working, clear of litter both internally and externally
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Are all lights in working order?
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Are the shower surfaces and heads free from dirt, lime scale and body fat? Is the shower gel container full
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Is there adequate baby changing units and nappy bins?
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All wall signage compliant to brand guidance and in date?
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Are all electrical units in place working hand dryers, hair dryers, straighteners and costume dryers
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Activity Areas Studio 1
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Are the floors and playing surfaces free from debris?
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Is the equipment clean, for example fitness equipment free from dust, body fat and sweat marks?
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Is the equipment well maintained and in a good working order?
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Are the floors and playing surfaces in a good state of repair?
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Are the general wall and ceiling finishes and decoration in a good state of repair, with lights in working order
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Is the air conditioning working to the correct temperature 19 degrees
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Activity Areas Gym
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Are the floors and mat surfaces free from debris?
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Is the equipment clean, for example fitness equipment free from dust, body fat and sweat marks?
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Is the equipment well maintained and in a good working order?
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Are the floors and mat surfaces in a good state of repair?
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Are the general wall and ceiling finishes and decoration in a good state of repair, with lights in working order
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Is the air conditioning working to the correct temperature 19 degrees
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Is there 2/4 TVs showing GLL TV?
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Please add any comments you have for this section
Activity Area Studio 2
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Is floor clean and clear of any debris?
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Is all equipment safe and kept tidy?
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Are lines clearly demarcated?
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Are curtains reeled in and packed away?
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Is the relevant signage in place?
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Are there any signs of damage to the walls or mirrors?
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Is the storage cupboard tidy?
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Customer Journey Concierge
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Are staff friendly and helpful. For example greeted with a smile, eye contact, engaged in conversation?
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Are staff appropriately dressed, for example wearing uniform and name badge?
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Are the staff levels appropriate for the time of day and customer flow?
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Can the staff explain the online booking process for example?
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GFR displayed & stocked / priced correctly, with the member of staffing having the correct knowledge on the products on offer?
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Does Concierge have knowledge on all products within the centre?
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Customer Journey Policies, Standards and Rules
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Centre rules and security information on display and prior to entrance barriers?
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Is information /prohibition signage evident, such as photograph policy, no smoking, CCTV and opening hours?
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Is the swim school noticeboard displayed with relevant information?
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Are logos evident on the literature that’s displayed around the centre?
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Are internal and external awards such as Quest on display and up to date?
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Is the directional signage clear, effective and consistent, for example is it displayed at the correct level, are pictorial images used as well as text?
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St Lukes Artificial Pitches
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Are pitches free of litter and in good condition?
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Is correct signage up and presentable?
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Are there any signs of damage to the pitches, nets or goals?
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Retention
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Cancellation policy with graph in place and analysed monthly?
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Evidence of customer complaints through, Listen 360, comment cards and emails all being followed up within 72 hours?
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Marketing
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Appropriate marketing and branding in place at the centre?
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Online
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Is the centre on the first page of Google 'Gyms in X' & 'Fitness Classes in X?
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Does the centre introduction include information on all the facilities and products available in the centre?
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Facilities & Activities Tab Up to date info and images of the pool/gym/studio, relevant content. Induction information & opening times and hyperlink to relevant timetables and dedicated product pages
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Key product news story within the last 4 weeks
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Fitness Services
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Staff in correct uniform and well presented?
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Gym Cleaning folder in place and up to date?
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FI noticeboards completed and up to date?
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Fitness Classes
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Class of the month or Let's give it a go in place and promoted?
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Music system and head mic?
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Instructors in correct uniform
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Please add any comments you have for this section