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CSC - Customer Experience Audit
CSC - Customer Experience Audit
Daniel Palmes

CSC - Customer Experience Audit

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Free CSC - Customer Experience Audit Checklist

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Title Page

  • Conducted on

  • Completed by

Centre Inspection

Car Park

  • Signage branded and presentable

  • Bins emptied and not overflowing, litter pick completed

  • Are parking bay lines clear and well maintained?

  • Please add any comments you have for this section

External Fabrication

  • Is decoration in good state of repair, for example no flaking paint?

  • Is the general appearance of the building in a good state of repair, for example the roof, brick work, drain pipes, cladding?

  • Notice stating what facilities are inside the venue

  • Please add any comments you have for this section

Reception Area

  • Entrance ways clear and doors functioning correctly

  • Are leaflet dispensers tidy?

  • Is TV presentation up to date and showing correct channels?

  • Is the reception desk and work surfaces clear of litter, clutter and clean?

  • Are the areas behind the reception the reception counter clean and tidy?

  • Is access control in place and operating effectively?

  • Are lights in working order?

  • Please add any comments you have for this section

Circulation Areas

  • Are floors and walls in a good state of repair?

  • Are ceilings in a good state of repair?

  • Are all areas clear of litter and graffiti?

  • Vending machines stocked, clean and working?

  • Are all lights working?

  • Please add any comments you have for this section

Changing Areas - Male Dryside

  • Are cubicles clear of litter, walls free from smears and stains, legs clear of debris?

  • Are changing room floors clean and clear of litter?

  • Are lockers working, clear of litter both internally and externally

  • Are all lights in working order?

  • Are the shower surfaces and heads free from dirt, lime scale and body fat? Is the shower gel container full

  • All wall signage compliant to brand guidance and in date?

  • Are all electrical units in place working hand dryers, hair dryers, straighteners and costume dryers

  • Are the toilets litter free

  • Are toilets flushed and clean, both internally & externally, behind and under toilet seats and in good working order?

  • Are toilets clean and clear of debris and fully stocked with toilet roll and soap?

  • Are all surfaces, fixtures and fittings clean and not smeared or stained?

  • Are lights in working order?

  • Please add any comments you have for this section

Changing Areas - Female Dryside

  • Are cubicles clear of litter, walls free from smears and stains, legs clear of debris?

  • Are changing room floors clean and clear of litter?

  • Are lockers working, clear of litter both internally and externally

  • Are all lights in working order?

  • Are the shower surfaces and heads free from dirt, lime scale and body fat? Is the shower gel container full

  • All wall signage compliant to brand guidance and in date?

  • Are all electrical units in place working hand dryers, hair dryers, straighteners and costume dryers

  • Are the toilets litter free

  • Are toilets flushed and clean, both internally & externally, behind and under toilet seats and in good working order?

  • Are toilets clean and clear of debris and fully stocked with toilet roll and soap?

  • Are all surfaces, fixtures and fittings clean and not smeared or stained?

  • Are lights in working order?

  • Please add any comments you have for this section

Changing Areas - Changing Village

  • Are cubicles clear of litter, walls free from smears and stains, legs clear of debris?

  • Are changing room floors clean and clear of litter?

  • Are lockers working, clear of litter both internally and externally

  • Are all lights in working order?

  • Are the shower surfaces and heads free from dirt, lime scale and body fat? Is the shower gel container full

  • All wall signage compliant to brand guidance and in date?

  • Are all electrical units in place working hand dryers, hair dryers, straighteners and costume dryers

  • Are the toilets litter free

  • Are toilets flushed and clean, both internally & externally, behind and under toilet seats and in good working order?

  • Are toilets clean and clear of debris and fully stocked with toilet roll and soap?

  • Are all surfaces, fixtures and fittings clean and not smeared or stained?

  • Are lights in working order?

  • Please add any comments you have for this section

Activity Area - Studio 1

  • Are the floors and playing surfaces free from debris?

  • Is the equipment clean, for example fitness equipment free from dust, body fat and sweat marks?

  • Is the equipment well maintained and in a good working order?

  • Are the floors and playing surfaces in a good state of repair?

  • Are the general wall and ceiling finishes and decoration in a good state of repair, with lights in working order

  • Is the air conditioning working to the correct temperature 19 degrees

  • Please add any comments you have for this section

Activity Area - Gym

  • Are the floors and mat surfaces free from debris?

  • Is the functional equipment tidied away and organised?

  • Is the Cardio Equipment free from dust, body fat and sweat marks?

  • Has high level dusting been completed, is there dust on top of the free weights, and resistance machines?

  • Is the equipment well maintained and in a good working order?

  • Are the floors and mat surfaces in a good state of repair?

  • Are the general wall and ceiling finishes and decoration in a good state of repair?

  • Are all the lights in working order, and switched off if there is sufficient natural light?

  • Is the air conditioning working to the correct temperature 19 degrees?

  • Are air con vents and cabinets clear of dust and rubbish?

  • Is there 1/4 TVs showing GLL TV?

  • Please add any comments you have for this section

Activity Area - Studio 2

  • Is floor clean and clear of any debris?

  • Is all equipment safe and kept tidy?

  • Is the relevant signage in place?

  • Are there any signs of damage to the walls or mirrors?

  • Have the chairs been stacked neatly?

  • Is the storage cupboard tidy?

  • Please add any comments you have for this section

Toilet Facilities - Outside Studio 2

  • Are they litter free

  • Are toilets flushed and clean, both internally & externally, behind and under toilet seats and in good working order?

  • Are toilets clean and clear of debris and fully stocked with toilet roll and soap?

  • Are all surfaces, fixtures and fittings clean and not smeared or stained?

  • Are lights in working order?

  • Please add any comments you have for this section

St Lukes Artificial Pitches

  • Are pitches free of litter and leaves and in good condition?

  • Is correct signage up and presentable?

  • Are there any signs of damage to the pitches, nets or goals?

  • Please add any comments you have for this section

CSC - Customer Experience Audit
Daniel Palmes

CSC - Customer Experience Audit

Use this Template
The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.

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