Csr

• Conducted on

  Date

• Prepared by

• Shift Manager

• DT

• Booth 1 crew member

• Booth 2 Team

• Time joined the queue

• Time to order taking

• Enter time to Order taking Window

• COD response time

• Time to B1

• Enter time to B1 Window

• CTP

• Enter time to CTP

• TET

• Enter time end

• Detail of Visit

• Did the crew member use the 2 part greeting?

  Yes

  No

• Reason

• Did the crew member suggestive/up sell

  Only Suggestive sold

  Only Up sold

  Both Suggestive and Up sold

  Did Nether

• Notes

• Was the crew member friendly?

  Yes

  No

• Reason

• Booth 1

• Have you been given the correct number of fries for the portion?

• Reason

• Did they pay full attention to you?

  Yes

  No

• Reason

• Did they have full uniform?

  Yes

  No

• Reason

• Booth 2

• Were you greeted at the window?

  Yes

  No

• Reason

• Did you receive the correct condiments?

  Yes

  No

• Reason

• Was your order ready?

  Yes

  No

• Were you parked?

  Yes

  No

• Reason

• Were the crew friendly?

  Yes

  No

• Reason

• Additional Notes

Quality

• Was your order correct?

  Yes

  No

• Reason

• Were you given correct condiments?

  Yes

  No

• Reason

• Sandwich

• Sandwich ordered

• Is the sandwich build straight?

• Reason

• Does the sandwich appear neat and tidy?

• Reason

• Is the bun toasted correctly?

• Reason

• Is the sandwich built correctly?

• Reason

• Is the sandwich hot?

• Reason

• Additional information

• Fries

• Have you been given the correct number of fries for the portion?

• Reason

• Are they golden brown?

• Reason

• Are the fries the correct shape and size?

• Reason

• Is the box free from grease?

• Reason

• Are they hot and fresh?

• Reason

• Have they been salted correctly?

• Reason

• Additional information

• Drink

• What drink did you order?

• Is the cup free from contamination / damage?

• Reason

• Is the drink filled correctly?

• Reason

• Is the drink calibrated correctly?

• Reason

• Is the drink cool and refreshing?

• Reason

• Additional information

• Anything else?

• Pictures

• Photos of food

  Media

Shift Management

• Is there shift targets?

  Yes

  No

• What are they?

• Has the shift book been used correctly?

  Yes

  No

• What's on it?

• Take a photo

  Media

• Is the tempering rack set up?

  Yes

  No

• Reason

• Is tempering dates in use?

  yes

  no

  yes but not followed

• Reason

• Reason

• Does it adhere to be well served?

  Yes

  No

• UHC

• Is the UHC set up correctly?

  Yes

  No

• Reason

• Is timers in use and followed?

  yes

  no

  yes but not followed

• Reason

• Reason

• Are build level charts in up and in use?

  yes

  no

  yes but not followed

• Reason

• Reason

• Anything else?