Customer Excellence Survey 777-200 (4 Class)

• Aircraft Registration

• Prepared by

• Conducted on

  Date
• Location
  Address

First Class

• Entry & Cabin

• Entry Mat

  5

  4

  3

  2

  1

• Slide Bustles

  5

  4

  3

  2

  1

• Door Surrounds, Door Draft seals and Dados

  5

  4

  3

  2

  1

• Crew Seats

  5

  4

  3

  2

  1

• Bumpstrips & Kickstrips in Galleys, Lavatories, Cabin Dividers, Closets, Stairs, Work Stations & Crew-rest modules for Cleanliness, Condition & Security

  5

  4

  3

  2

  1

• Foams in Galleys, Lavatories, Cabin Dividers, Closets, Stairs Work Stations & Crew-rest modules for Cleanliness, Condition & Security

  5

  4

  3

  2

  1

• Check all Tedlar Surfaces for Scuffing, Scratches & Ripples (Stair Modules, Closets, Wardrobes, Magazine Monuments, Lavatories, Club Kitchen & Cabin Divider)

  5

  4

  3

  2

  1

• Check Sidewalls for Scratches, Ripples and Fitting

  5

  4

  3

  2

  1

• Floor Grills and Dados

  5

  4

  3

  2

  1

• Overhead Lockers

  5

  4

  3

  2

  1

• PSU Panels

  5

  4

  3

  2

  1

• Ceiling

  5

  4

  3

  2

  1

• Wash & Ceiling Lights

  5

  4

  3

  2

  1

• Bulkheads and Dividers

  5

  4

  3

  2

  1

• Windows & Reveals

  5

  4

  3

  2

  1

• Seats

• Seatback Dress Covers and Pillows

  5

  4

  3

  2

  1

• Arm Caps

  5

  4

  3

  2

  1

• Outer Shell Tedlar Condition

  5

  4

  3

  2

  1

• Inner Shell Tedlar Condition

  5

  4

  3

  2

  1

• High Gloss Silver Trim Condition

  5

  4

  3

  2

  1

• Tray Tables

  5

  4

  3

  2

  1

• IFE Trim

  5

  4

  3

  2

  1

• Divider

  5

  4

  3

  2

  1

• Footstool

  5

  4

  3

  2

  1

• Security of life Jacket Stowage

  5

  4

  3

  2

  1

• Galley

• Galley Flooring

  5

  4

  3

  2

  1

• Kickstrips & Bumpstrips

  5

  4

  3

  2

  1

• Lighting

  5

  4

  3

  2

  1

• Galley Stowage Doors

  5

  4

  3

  2

  1

• Worktops and Oven Doors

  5

  4

  3

  2

  1

• Ceilings

  5

  4

  3

  2

  1

• Carpets

• Aisle and Cross Aisle carpet Gapping/Fraying

  5

  4

  3

  2

  1

• Aisle and Cross Aisle Carpet Stains/Threadbare Patching/Missing Overlocking

  5

  4

  3

  2

  1

• Pods

  5

  4

  3

  2

  1

• Capping

  5

  4

  3

  2

  1

• Curtains

• Left

  5

  4

  3

  2

  1

• Right

  5

  4

  3

  2

  1

• Washrooms

• Check Basin for Stains

  5

  4

  3

  2

  1

• Tap Paintwork

  5

  4

  3

  2

  1

• Check Toilet Seat & Bump Pads for Chipping, Staining or Missing

  5

  4

  3

  2

  1

• Check Toilet Shroud and Lower Panels for Fitting

  5

  4

  3

  2

  1

• External door including: Push-plate, Decals & Ashtray

  5

  4

  3

  2

  1

• Internal Door, Walls & Ceiling Tedlar

  5

  4

  3

  2

  1

• Cabinetry Stowage and Trims

  5

  4

  3

  2

  1

• Mirrors

  5

  4

  3

  2

  1

• Waste Bin flaps and Surrounds

  5

  4

  3

  2

  1

• Floor Pan Edge Trim

  5

  4

  3

  2

  1

• Washroom Floor

  5

  4

  3

  2

  1

• Lighting

  5

  4

  3

  2

  1

Business

• Entry & Cabin

• Entry Mat

  5

  4

  3

  2

  1

• Slide Bustles

  5

  4

  3

  2

  1

• Door Surrounds, Door Draft seals and Dados

  5

  4

  3

  2

  1

• Crew Seats

  5

  4

  3

  2

  1

• Bumpstrips & Kickstrips in Galleys, Lavatories, Cabin Dividers, Closets, Stairs, Work Stations & Crew-rest modules for Cleanliness, Condition & Security

  5

  4

  3

  2

  1

• Foams in Galleys, Lavatories, Cabin Dividers, Closets, Stairs Work Stations & Crew-rest modules for Cleanliness, Condition & Security

  5

  4

  3

  2

  1

• Check all Tedlar Surfaces for Scuffing, Scratches & Ripples (Stair Modules, Closets, Wardrobes, Magazine Monuments, Lavatories, Club Kitchen & Cabin Divider)

  5

  4

  3

  2

  1

• Check Sidewalls for Scratches, Ripples and Fitting

  5

  4

  3

  2

  1

• Floor Grills and Dados

  5

  4

  3

  2

  1

• Overhead Lockers

  5

  4

  3

  2

  1

• PSU Panels

  5

  4

  3

  2

  1

• Ceiling

  5

  4

  3

  2

  1

• Wash & Ceiling Lights

  5

  4

  3

  2

  1

• Bulkheads and Dividers

  5

  4

  3

  2

  1

• Windows & Reveals

  5

  4

  3

  2

  1

• Seats

• Seatback Dress Covers and Pillows

  5

  4

  3

  2

  1

• Arm Caps

  5

  4

  3

  2

  1

• Seat Shell Outer Surface

  5

  4

  3

  2

  1

• Centre Structure Assembly (Monitor Surround/Drawer)

  5

  4

  3

  2

  1

• Divider

  5

  4

  3

  2

  1

• Footstool

  5

  4

  3

  2

  1

• Tray Tables

  5

  4

  3

  2

  1

• Galley

• Galley Flooring

  5

  4

  3

  2

  1

• Kickstrips & Bumpstrips

  5

  4

  3

  2

  1

• Lighting

  5

  4

  3

  2

  1

• Galley Stowage Doors

  5

  4

  3

  2

  1

• Worktops and Oven Doors

  5

  4

  3

  2

  1

• Ceilings

  5

  4

  3

  2

  1

• Carpets

• Aisle and Cross Aisle carpet Gapping/Fraying

  5

  4

  3

  2

  1

• Aisle and Cross Aisle Carpet Stains/Threadbare Patching/Missing Overlocking

  5

  4

  3

  2

  1

• Pods

  5

  4

  3

  2

  1

• Capping

  5

  4

  3

  2

  1

• Curtains

• Left

  5

  4

  3

  2

  1

• Right

  5

  4

  3

  2

  1

• Washrooms

• Check Basin for Stains

  5

  4

  3

  2

  1

• Tap Paintwork

  5

  4

  3

  2

  1

• Check Toilet Seat & Bump Pads for Chipping, Staining or Missing

  5

  4

  3

  2

  1

• Check Toilet Shroud and Lower Panels for Fitting

  5

  4

  3

  2

  1

• External door including: Push-plate, Decals & Ashtray

  5

  4

  3

  2

  1

• Internal Door, Walls & Ceiling Tedlar

  5

  4

  3

  2

  1

• Cabinetry Stowage and Trims

  5

  4

  3

  2

  1

• Mirrors

  5

  4

  3

  2

  1

• Waste Bin flaps and Surrounds

  5

  4

  3

  2

  1

• Floor Pan Edge Trim

  5

  4

  3

  2

  1

• Washroom Floor

  5

  4

  3

  2

  1

• Lighting

  5

  4

  3

  2

  1

World Traveller Plus

• Entry & Cabin

• Bumpstrips & Kickstrips in Galleys, Lavatories, Cabin Dividers, Closets, Stairs, Work Stations & Crew-rest modules for Cleanliness, Condition & Security

  5

  4

  3

  2

  1

• Check all Tedlar Surfaces for Scuffing, Scratches & Ripples (Stair Modules, Closets, Wardrobes, Magazine Monuments, Lavatories, Club Kitchen & Cabin Divider)

  5

  4

  3

  2

  1

• Check Sidewalls for Scratches, Ripples and Fitting

  5

  4

  3

  2

  1

• Floor Grills and Dados

  5

  4

  3

  2

  1

• Overhead Lockers

  5

  4

  3

  2

  1

• PSU Panels

  5

  4

  3

  2

  1

• Ceiling

  5

  4

  3

  2

  1

• Wash & Ceiling Lights

  5

  4

  3

  2

  1

• Bulkheads and Dividers

  5

  4

  3

  2

  1

• Windows & Reveals

  5

  4

  3

  2

  1

• Seats

• Headrest Joints

  5

  4

  3

  2

  1

• Seatback Dress Covers and Pillows

  5

  4

  3

  2

  1

• Arm Caps

  5

  4

  3

  2

  1

• Seat Side Frame

  5

  4

  3

  2

  1

• Seat-back Shell

  5

  4

  3

  2

  1

• IFE Trim

  5

  4

  3

  2

  1

• Seat Pockets

  5

  4

  3

  2

  1

• Footrest

  5

  4

  3

  2

  1

• Tray Tables

  5

  4

  3

  2

  1

• Cocktail Table

  5

  4

  3

  2

  1

• Carpets

• Aisle and Cross Aisle carpet Gapping/Fraying

  5

  4

  3

  2

  1

• Aisle and Cross Aisle Carpet Stains/Threadbare Patching/Missing Overlocking

  5

  4

  3

  2

  1

• Under Seat

  5

  4

  3

  2

  1

• Capping

  5

  4

  3

  2

  1

• Curtains

• Left

  5

  4

  3

  2

  1

• Right

  5

  4

  3

  2

  1

World Traveller

• Entry & Cabin

• Slide Bustles

  5

  4

  3

  2

  1

• Door Surrounds, Door Draft seals and Dados

  5

  4

  3

  2

  1

• Crew Seats

  5

  4

  3

  2

  1

• Bumpstrips & Kickstrips in Galleys, Lavatories, Cabin Dividers, Closets, Stairs, Work Stations & Crew-rest modules for Cleanliness, Condition & Security

  5

  4

  3

  2

  1

• Foams in Galleys, Lavatories, Cabin Dividers, Closets, Stairs Work Stations & Crew-rest modules for Cleanliness, Condition & Security

  5

  4

  3

  2

  1

• Check all Tedlar Surfaces for Scuffing, Scratches & Ripples (Stair Modules, Closets, Wardrobes, Magazine Monuments, Lavatories, Club Kitchen & Cabin Divider)

  5

  4

  3

  2

  1

• Check Sidewalls for Scratches, Ripples and Fitting

  5

  4

  3

  2

  1

• Floor Grills and Dados

  5

  4

  3

  2

  1

• Overhead Lockers

  5

  4

  3

  2

  1

• PSU Panels

  5

  4

  3

  2

  1

• Ceiling

  5

  4

  3

  2

  1

• Wash & Ceiling Lights

  5

  4

  3

  2

  1

• Bulkheads and Dividers

  5

  4

  3

  2

  1

• Windows & Reveals

  5

  4

  3

  2

  1

• Seats

• Headrest Joints

  5

  4

  3

  2

  1

• Seatback Dress Covers and Pillows

  5

  4

  3

  2

  1

• Arm Caps

  5

  4

  3

  2

  1

• Seat Side Frame

  5

  4

  3

  2

  1

• Seat-back Shell

  5

  4

  3

  2

  1

• IFE Trim

  5

  4

  3

  2

  1

• Seat Pockets

  5

  4

  3

  2

  1

• Tray Tables

  5

  4

  3

  2

  1

• Galley

• Galley Flooring

  5

  4

  3

  2

  1

• Kickstrips & Bumpstrips

  5

  4

  3

  2

  1

• Lighting

  5

  4

  3

  2

  1

• Galley Stowage Doors

  5

  4

  3

  2

  1

• Worktops and Oven Doors

  5

  4

  3

  2

  1

• Ceilings

  5

  4

  3

  2

  1

• Carpets

• Aisle and Cross Aisle carpet Gapping/Fraying

  5

  4

  3

  2

  1

• Aisle and Cross Aisle Carpet Stains/Threadbare Patching/Missing Overlocking

  5

  4

  3

  2

  1

• Under Seat

  5

  4

  3

  2

  1

• Capping

  5

  4

  3

  2

  1

• Curtains

• Left

  5

  4

  3

  2

  1

• Right

  5

  4

  3

  2

  1

• Washrooms

• Check Basin for Stains

  5

  4

  3

  2

  1

• Tap Paintwork

  5

  4

  3

  2

  1

• Check Toilet Seat & Bump Pads for Chipping, Staining or Missing

  5

  4

  3

  2

  1

• Check Toilet Shroud and Lower Panels for Fitting

  5

  4

  3

  2

  1

• External door including: Push-plate, Decals & Ashtray

  5

  4

  3

  2

  1

• Internal Door, Walls & Ceiling Tedlar

  5

  4

  3

  2

  1

• Cabinetry Stowage and Trims

  5

  4

  3

  2

  1

• Mirrors

  5

  4

  3

  2

  1

• Waste Bin flaps and Surrounds

  5

  4

  3

  2

  1

• Floor Pan Edge Trim

  5

  4

  3

  2

  1

• Washroom Floor

  5

  4

  3

  2

  1

• Lighting

  5

  4

  3

  2

  1