Title Page
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Conducted on
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Prepared by
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Location
Warm,friendly and inviting service
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Were all crew you came into contact with polite and friendly
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Were you greeted, thanked and farewelled?
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Was it clear what the promotional products were?
Employees gave you their undivided attention
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Were all crew you came in contact with attentive to you?
The crew person understood me and I could understand them
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Was communcation with the crew clear and easily understood
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Were you suggestive sold to(tactfully and not over done)
I got everything i requested?( Correct food and drink items received)
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Please comment on if Ask Ask Tell was executed?
I got everything I needed
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All condiments received
Products were correct temperature,fresh,appealing and well presented
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Was your burger/muffin/nuggets hot,fresh and did it taste good?
Fries were hot, salted full and crisp
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Were the fries/hashbrown hot crisp(fries salted) and taste good
Did the experience meet service requirements
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( DT-line time <70 & OEPE <120 FC Line time <90 OEPE <90
Customer areas clean and welcoming
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Was the dining room, restroom,playland and other areas accessible by customers clean?
All the crew and managers were neat, clean and professional
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Were the crew and managers wearing correct uniform and were they in good condition
Table delivery offered and pucks available
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Was the restaurant offereing table delivery at the kiosk/front counter(pucks/stands available at both locations)
Additional Areas
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Was McCafe cabinet clean and enticing (no empty plates)
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Did you receive a receipt without asking for one?
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Did you receive all elements of your order at the presenter window?
