Customer Experience Visit CEV

Was the exterior of the restaurant clean and free of litter and debris? (For example: Was the lot and landscaping clean and litter free, and window and sidewalks clean?) {2pts}

Were the employees clean an neatly dressed? ( For example: was their clothing free of dirt and stains) {2pts}

Does the corral area appear clean, are the gates closed and all containers covered? {2pts}

Did the employees interact with you in a polite and friendly manner? <br>(For Example: were you greeted at the speaker, cash booth and present booth? Did the presenter provide a "thank you"?) {6pts}

Were all the employees who you came into contact with attentive to you as a customer? {4pts}

Was the “Line Time” 70 seconds or less? (Line time begins when the customer’s wheels stop as the 3rd car behind the order point; if the line is less than 3 cars behind the order point, begin to take timing when the customer’s wheels stop {5pts}

Was your order repeated and verified?

Was the COD operational?

Did you receive all the food and drinks items ordered, with the correct flavors and sauces? (For example: the required dressing for salad and sauces for McNuggets.) {8pts}

Did you receive all condiments you requested, along with napkins and straws/stirrers? {4pts}

Was your sandwich/entree neat, served hot and fresh and did it taste good? {6pts}

Were the French fries hot, salted, and crisp OR your Hash Browns hot and crisp? Did they taste good? {4pts}

Were your drinks/sides/desserts properly prepared and served at the correct temperature? {2 pt.}

Was the interior of the restaurant clean? (For example: the floors, front counter, drink and condiments area, and tables.) {2pts}

Was the restroom clean and stocked? {2pts}

Were the employees clean and neatly dressed? (For example: was their clothing free of dirt and stains?) {2pts}

Did the employees interact with you in a polite and friendly manner? (For example: did the order taker provide a greeting? Did the presenter provide a thank you?) {6pts}

Were all the employees who came into contact with you attentive to you as a customer? For example: crew person answered questions; not rude and didn't interrupt; no equipment noise impacted communication?) {4pts}

Is a Guest Experience Leader present during all peak hours greeting, touching tables, interacting with, and providing a farewell to guests in a polite and friendly manner? {4pts}

Does the Guest Experience Leader/Table Server consistently check back in with guests after delivering food to the table to ensure the guest has everything they need?

Are Guest Experience Leaders wearing the recommended uniform that differentiates them from the Crew?

Was the wait time 90 seconds or less? (Note the time you get in line until you can start to place your order.) Please indicate time in comments below {5pts}

Was the service time 90 seconds or less? (Note the actual seconds between when the receipt printed until you received your completed order.) Please indicate time in comments below {5pts}

Was your fulfillment time 45 seconds or less? (Timing begins when your entire order is ready to be delivered to you and ends when you receive your entire order at the table.)

Was your order repeated and verified?

Did you receive all the correct food and drinks items ordered, with the correct flavors and sauces? (For example: the required dressing for salad and sauces for McNuggets. {8pts}

Did you receive/were able to access all condiments you requested, along with napkins and straws/stirrers? {4pts}

Was your sandwich/entree neat, served hot and fresh and did it taste good? {6pts}

Were the French fries hot, salted, and crisp Or your Hash Browns hot and crisp and did they taste good? {4pts}

Were your drinks/sides/desserts properly prepared and served at the correct temperature? {2pt}