Customer Experience Visit CEV

Was the interior of the restaurant clean? (For example: the floors, front counter, drink and condiments area, and tables.) {2pts}

Were the employees clean and neatly dressed? (For example: was their clothing free of dirt and stains?) {2pts}<br>

Was the Order repeated and verified {5pts}

Did the employees interact with you in a polite and friendly manner? (For example: did the order taker provide a greeting? Did the presenter provide a thank you?) {6pts}

Were all the employees who you came into contact with attentive to you as a customer? {4pts)

Was the wait time 90 seconds or less? (Timing begins when you get in line and ends when you arrive at the order point.) Please indicate time in comments below {5pts}

Was the service time 90 seconds or less? (Timing begins when you are given the receipt and ends when the last item is presented to you).Please indicate time in comments below {5pts}

Did you receive all the food and drinks items ordered, with the correct flavors and sauces? (For example: the required dressing for salad and sauces for McNuggets.) {8pts}

Did you receive/were able to access all condiments you requested, along with napkins and straws/stirrers? {4pts}

Was your sandwich/entree neat, served hot and fresh and did it taste good? {7pts}

Were the French fries hot, salted, and crisp Or your Hash Browns hot and crisp and did they taste good? {5pts}